Abstract: A catastrophic earthquake measuring 6.3 on the
Richter scale struck the Christchurch, New Zealand Central Business
District on February 22, 2012, abruptly disrupting the business of
teaching and learning at Christchurch Polytechnic Institute of
Technology. This paper presents the findings from a study
undertaken about the complexity of delivering an educational
programme in the face of this traumatic natural event. Nine
interconnected themes emerged from this multiple method study:
communication, decision making, leader- and follower-ship,
balancing personal and professional responsibilities, taking action,
preparedness and thinking ahead, all within a disruptive and uncertain
context. Sustainable responses that maximise business continuity, and
provide solutions to practical challenges, are among the study-s
recommendations.