Abstract: Currently, business environment is characterized by pressure caused by stiff competition, constant changes (e.g., product/ technological innovations, decreasing product lifecycles, and product proliferation), and a high level of market uncertainty band unpredictability. The agility of the Supply Chain Management (SCM) is clearly identified as a key factor for success and a strategic essential lever. This paper explores the impact of deploying competence management and Supply Chain Operations Reference (SCOR) model on firm performance. Our approach is based on a systemic view by considering the SCOR reference model as the heart of competence management system.
Abstract: Nowadays, the reflection on competence management
is the basic for new competitive strategies. It is considered as the core
of the problems of the global supply chain. It interact a variety of
actors: information, physical and activities flows, etc. Even though
competence management is seen as the key factor for any business
success, the existing approaches demonstrate the deficiencies and
limitations of the competence concept. This research has two
objectives: The first is to make a contribution by focusing on the
development of a competence approach, based on continuous
improvement. It allows the enterprise to spot key competencies,
mobilize them in order to serve its strategic objectives and to develop
future competencies. The second is to propose a method to evaluate
the Level of Collective Competence. The approach was confirmed
through an application carried out at an automotive company.