Towards a Competence Management Approach Based on Continuous Improvement
Nowadays, the reflection on competence management
is the basic for new competitive strategies. It is considered as the core
of the problems of the global supply chain. It interact a variety of
actors: information, physical and activities flows, etc. Even though
competence management is seen as the key factor for any business
success, the existing approaches demonstrate the deficiencies and
limitations of the competence concept. This research has two
objectives: The first is to make a contribution by focusing on the
development of a competence approach, based on continuous
improvement. It allows the enterprise to spot key competencies,
mobilize them in order to serve its strategic objectives and to develop
future competencies. The second is to propose a method to evaluate
the Level of Collective Competence. The approach was confirmed
through an application carried out at an automotive company.
[1] ISO 9000:2000 Système de management de la qualité, Exigences.
[2] P. Lorino, “Méthodes et pratiques de la performance”, le guide du
Pilotage, édition d’organisation, 1997.
[3] ISO/TC 176, 2009. Quality Management and Quality Assurance. ISO
9000 Family Standards and Norms. ISO Technical Committee TC 176.
[4] P. Zarifian, “Le modèle de la compétence-Trajectoire historique, enjeux
actuels et propositions”, Paris: Editions Liaisons, 2001.
[5] T. Meyer, “How about safety and risk management in research and
education?” Procedia Engineering, vol. 42, pp. 854–864, 2012.
[6] P. Lorino, “Le contrôle de gestion stratégique, la gestion par les
activités“, Paris, Dunod, 1991.
[7] J.T. Mentzer, W. Dewitt, J.S. Keeber, S. Min, N.W. Nix, C.D. Smith and
Z.G. Zacharia, “Defining the supply chain management”, Journal of
Business Logistics, vol. 22, 2001.
[8] N. J. M. Azmi, R. Z. Rasi, Md F. Ahmad, “Review of Enviropreneurial
Value Chain (EVC) based on SCOR Model and NRBV Theory”. 2015,
Procedia - Social and Behavioral Sciences, vol. 172, pp.411–418, 2015.
[9] M. Seifbarghy, M.R. Akbari, and M.S. Sajadieh, “Analyzing the Supply
Chain Using SCOR Model in a Steel Producing Company”. Paper
presented at the Computers and Industrial Engineering (CIE), 40th
International Conference, 2010.
[10] J. Mélèse, “L’analyse modulaire des systèmes AMS”, éditions
d’Organisation, 1991.
[11] P. Lorino, “Les indicateurs de performance dans le pilotage de
l’entreprise”. l’ouvrage Indicateurs de performance, chapitre 3, pp 49-
64, 2001.
[12] AFGI, Association Française de Gestion Industrielle, “Evaluer pour
évoluer, les indicateurs de performance au service du pilotage”, ouvrage
collectif AFGI, 1992.
[13] V. Clivillé, “Approche systémique et méthode multicritère pour la
définition d’unsystème d’indicateurs de performance”, Thesis, Savoie
university, 2004.
[14] K.L. Stenlund and S.A Hörte, “Competence Accounting: Methods for
Measuring and Valuing Key Competencies”, in: European Operations
Management Association VI International Annual Conference.
Managing Operations Networks: Venice, Italy, 7–8 June, 1999.
[15] M. Dulmet and E. Bonjour, “Vers un méta-modèle de pilotage du
système de compétences de l’entreprise”. 5ème Congrès international
conference of industrialEngineering, Québec, 26-29 octobre, 2003.
[16] X. Boucher, E. Bonjour and B. Grabot, "Formalisation and use of
competencies for industrial performance optimisation: a survey"
Computers in industry, special issue: Competence management in
industrial process, 2006.
[17] X. Boucher, E. Bonjour and B. Grabot, "Formalisation and use of
competencies for industrial performance optimisation: a survey"
Computers in industry, vol.58, pp 98-117, 2007.
[18] F. Belkadi F., "Contribution au pilotage des compétences dans les
activités de conception: De la modélisation des situations à la
caractérisation des compétences", Thesis, franche comte university,
2006.
[19] M. Ronald and N. Clifford, "Évolution du Cycle PDCA", 2012.
[20] H. Emir, P, Jeimy and J. Cano, "A Systemic Maturity Model World
Academy of Science", Engineering and Technology International
Journal of Social, Education, Economics and Management Engineering
Vol.8, 2014.
[21] W.E. Deming, "Elementary Principles of the Statistical Control of
Quality", JUSE, 1950.
[22] G. Langley, K. Nolan, T. Nolan, C. Norman, and L. Provost, "The
Improvement Guide". Jossey-Bass, San Francisco, pp.10, 1996.
[23] A. Boumane, A. Talbi, A. Hammouche and C. Tahon, "Proposition
d’une méthodologie de conduite d’une analyse de l’existant", Colloque
international de Conception et Production Intégrées: CPI’2001, Fès,
Morocco, 2001.
[24] G. Boterf, "Construire les compétences individuelles et collectives: les
réponses à 90 questions", 3éme édition, Editions d’Organisation, 2004.
[25] N. Sefiani, A. Boumane, J.P Campagne and D. Bouami, "Démarche
d’identification des compétences requises basée sur une approche
fonctionnelle", 9th international conference of industrial ingineering
CIGI, Saint saveur, Canada, 2011.
[26] M. Thévenet, "L’appréciation du personnel", Encyclopédie du
management, paris, Vuibert, 1992.
[27] A. Boumane, "Développement d’une méthodologie de gestion des
compétences", Thesis, Faculty of Sciences and Technical Fes, 2007.
[28] N. Guerin, C. Drapeau and S. Melançon, "Planification stratégique des
ressources humaines. Guide d’accompagnement", Québec (Canada),
May 1992.
[29] G.L.Vairaltarakis, X. Cai and C.Y. Lee, "Workforce Planning in
Synchronous production Systems", European Journal of Operational
Research, vol. 136, pp. 551-572, 2002.
[30] L.Franchini, "Aide à la décision pour la gestion des opérateurs de
production", Thesis, National Polytechnic Institute of Toulouse, 2000.
[31] A. Zaki, and al "An evaluation method of human resources in production
management" 6th LOGISTIQUA International colloquy. 30-31 May,
ENSAT, Morocco, 2013.
[1] ISO 9000:2000 Système de management de la qualité, Exigences.
[2] P. Lorino, “Méthodes et pratiques de la performance”, le guide du
Pilotage, édition d’organisation, 1997.
[3] ISO/TC 176, 2009. Quality Management and Quality Assurance. ISO
9000 Family Standards and Norms. ISO Technical Committee TC 176.
[4] P. Zarifian, “Le modèle de la compétence-Trajectoire historique, enjeux
actuels et propositions”, Paris: Editions Liaisons, 2001.
[5] T. Meyer, “How about safety and risk management in research and
education?” Procedia Engineering, vol. 42, pp. 854–864, 2012.
[6] P. Lorino, “Le contrôle de gestion stratégique, la gestion par les
activités“, Paris, Dunod, 1991.
[7] J.T. Mentzer, W. Dewitt, J.S. Keeber, S. Min, N.W. Nix, C.D. Smith and
Z.G. Zacharia, “Defining the supply chain management”, Journal of
Business Logistics, vol. 22, 2001.
[8] N. J. M. Azmi, R. Z. Rasi, Md F. Ahmad, “Review of Enviropreneurial
Value Chain (EVC) based on SCOR Model and NRBV Theory”. 2015,
Procedia - Social and Behavioral Sciences, vol. 172, pp.411–418, 2015.
[9] M. Seifbarghy, M.R. Akbari, and M.S. Sajadieh, “Analyzing the Supply
Chain Using SCOR Model in a Steel Producing Company”. Paper
presented at the Computers and Industrial Engineering (CIE), 40th
International Conference, 2010.
[10] J. Mélèse, “L’analyse modulaire des systèmes AMS”, éditions
d’Organisation, 1991.
[11] P. Lorino, “Les indicateurs de performance dans le pilotage de
l’entreprise”. l’ouvrage Indicateurs de performance, chapitre 3, pp 49-
64, 2001.
[12] AFGI, Association Française de Gestion Industrielle, “Evaluer pour
évoluer, les indicateurs de performance au service du pilotage”, ouvrage
collectif AFGI, 1992.
[13] V. Clivillé, “Approche systémique et méthode multicritère pour la
définition d’unsystème d’indicateurs de performance”, Thesis, Savoie
university, 2004.
[14] K.L. Stenlund and S.A Hörte, “Competence Accounting: Methods for
Measuring and Valuing Key Competencies”, in: European Operations
Management Association VI International Annual Conference.
Managing Operations Networks: Venice, Italy, 7–8 June, 1999.
[15] M. Dulmet and E. Bonjour, “Vers un méta-modèle de pilotage du
système de compétences de l’entreprise”. 5ème Congrès international
conference of industrialEngineering, Québec, 26-29 octobre, 2003.
[16] X. Boucher, E. Bonjour and B. Grabot, "Formalisation and use of
competencies for industrial performance optimisation: a survey"
Computers in industry, special issue: Competence management in
industrial process, 2006.
[17] X. Boucher, E. Bonjour and B. Grabot, "Formalisation and use of
competencies for industrial performance optimisation: a survey"
Computers in industry, vol.58, pp 98-117, 2007.
[18] F. Belkadi F., "Contribution au pilotage des compétences dans les
activités de conception: De la modélisation des situations à la
caractérisation des compétences", Thesis, franche comte university,
2006.
[19] M. Ronald and N. Clifford, "Évolution du Cycle PDCA", 2012.
[20] H. Emir, P, Jeimy and J. Cano, "A Systemic Maturity Model World
Academy of Science", Engineering and Technology International
Journal of Social, Education, Economics and Management Engineering
Vol.8, 2014.
[21] W.E. Deming, "Elementary Principles of the Statistical Control of
Quality", JUSE, 1950.
[22] G. Langley, K. Nolan, T. Nolan, C. Norman, and L. Provost, "The
Improvement Guide". Jossey-Bass, San Francisco, pp.10, 1996.
[23] A. Boumane, A. Talbi, A. Hammouche and C. Tahon, "Proposition
d’une méthodologie de conduite d’une analyse de l’existant", Colloque
international de Conception et Production Intégrées: CPI’2001, Fès,
Morocco, 2001.
[24] G. Boterf, "Construire les compétences individuelles et collectives: les
réponses à 90 questions", 3éme édition, Editions d’Organisation, 2004.
[25] N. Sefiani, A. Boumane, J.P Campagne and D. Bouami, "Démarche
d’identification des compétences requises basée sur une approche
fonctionnelle", 9th international conference of industrial ingineering
CIGI, Saint saveur, Canada, 2011.
[26] M. Thévenet, "L’appréciation du personnel", Encyclopédie du
management, paris, Vuibert, 1992.
[27] A. Boumane, "Développement d’une méthodologie de gestion des
compétences", Thesis, Faculty of Sciences and Technical Fes, 2007.
[28] N. Guerin, C. Drapeau and S. Melançon, "Planification stratégique des
ressources humaines. Guide d’accompagnement", Québec (Canada),
May 1992.
[29] G.L.Vairaltarakis, X. Cai and C.Y. Lee, "Workforce Planning in
Synchronous production Systems", European Journal of Operational
Research, vol. 136, pp. 551-572, 2002.
[30] L.Franchini, "Aide à la décision pour la gestion des opérateurs de
production", Thesis, National Polytechnic Institute of Toulouse, 2000.
[31] A. Zaki, and al "An evaluation method of human resources in production
management" 6th LOGISTIQUA International colloquy. 30-31 May,
ENSAT, Morocco, 2013.
@article{"International Journal of Medical, Medicine and Health Sciences:71233", author = "N. Sefiani and C. Fikri Benbrahim and A. Boumane and K. Reklaoui", title = "Towards a Competence Management Approach Based on Continuous Improvement", abstract = "Nowadays, the reflection on competence management
is the basic for new competitive strategies. It is considered as the core
of the problems of the global supply chain. It interact a variety of
actors: information, physical and activities flows, etc. Even though
competence management is seen as the key factor for any business
success, the existing approaches demonstrate the deficiencies and
limitations of the competence concept. This research has two
objectives: The first is to make a contribution by focusing on the
development of a competence approach, based on continuous
improvement. It allows the enterprise to spot key competencies,
mobilize them in order to serve its strategic objectives and to develop
future competencies. The second is to propose a method to evaluate
the Level of Collective Competence. The approach was confirmed
through an application carried out at an automotive company.", keywords = "Competencies, approach, continuous improvement,
collective competence level, performance indicator.", volume = "9", number = "10", pages = "754-9", }
