Abstract: This paper is part of an ongoing research on the
development of systemic maintenance management model Malaysian
university buildings. In order to achieve this aim, there is a need to
develop a performance model against which services are measure.
Measuring performance is a significant part of maintenance
management service delivery. Maintenance organization needs to
know where they are in order to provide user-driven services and to
enhance productivity. The aim of this paper is to formulate a
template or model for university maintenance organization in
Malaysia. The model is based on literature review and survey
questionnaire and has been validated. Through grounded theory, this
paper developed a 8 points matrix for the university maintenance
organizations for measuring and improving their service delivery.
The potential of the model is guide and assists towards providing
value added service delivery through initiating maintenance
according to user value system rather than on the condition of the
building.
Abstract: Maintenance costs incurred on building differs. The
difference can be as results of the types, functions, age, building
health index, size, form height, location and complexity of the
building. These are contributing to the difficulty in maintenance
development of deterministic maintenance cost model. This paper is
concerns with reporting the preliminary findings on the creation of
building maintenance cost distributions for universities in Malaysia.
This study is triggered by the need to provide guides on maintenance
costs distributions for decision making. For this purpose, a survey
questionnaire was conducted to investigate the distribution of
maintenance costs in the universities. Altogether, responses were
received from twenty universities comprising both private and
publicly owned. The research found that engineering services,
roofing and finishes were the elements contributing the larger
segment of the maintenance costs. Furthermore, the study indicates
the significance of maintenance cost distribution as decision making
tool towards maintenance management.