Abstract: The present study was designed to test the influence
of confirmed expectations, perceived usefulness and perceived
competence on e-learning satisfaction among university teachers. A
questionnaire was completed by 125 university teachers from 12
different universities in Norway. We found that 51% of the variance
in university teachers- satisfaction with e-learning could be explained
by the three proposed antecedents. Perceived usefulness seems to be
the most important predictor of teachers- satisfaction with e-learning.
Abstract: User satisfaction is one of the most used success
indicators in the research of information system (IS). Literature
shows user expectations have great influence on user satisfaction.
Both expectation and satisfaction of users are important for Hospital
Information Systems (HIS). Education, IS experience, age, attitude
towards change, business title, sex and working unit of the hospital,
are examined as the potential determinant of the medical users’
expectations. Data about medical user expectations are collected by
the “Expectation Questionnaire” developed for this study.
Expectation data are used for calculating the Expectation Meeting
Ratio (EMR) with the evaluation framework also developed for this
study. The internal consistencies of the answers to the questionnaire
are measured by Cronbach´s Alpha coefficient. The multivariate
analysis of medical user’s EMRs of HIS is performed by forward
stepwise binary logistic regression analysis. Education and business
title is appeared to be the determinants of expectations from HIS.
Abstract: The menace of counterfeiting pharmaceuticals/drugs has become a major threat to consumers, healthcare providers, drug manufacturers and governments. It is a source of public health concern both in the developed and developing nations. Several solutions for detecting and authenticating counterfeit drugs have been adopted by different nations of the world. In this article, a dialogue system-based drug counterfeiting detection system was developed and the results of the user satisfaction and acceptability of the system are presented. The results show that the users were satisfied with the system and the system was widely accepted as a means of fighting counterfeited drugs.
Abstract: This study used Item Analysis, Exploratory Factor
Analysis (EFA) and Reliability Analysis (Cronbach-s α value) to
exam the Questions which selected by the Delphi method based on the
issue of “Socio-technical system (STS)" and user-centered
perspective. A structure questionnaire with seventy-four questions
which could be categorized into nine dimensions (healthcare
environment, organization behaviour, system quality, medical data
quality, service quality, safety quality, user usage, user satisfaction,
and organization net benefits) was provided to evaluate EMR of the
Taiwanese healthcare environment.
Abstract: The aim of this paper is to examine factors related to system environment (namely, system quality and vendor support) that influences ERP implementation success in Iranian companies. Implementation success is identified using user satisfaction and organizational impact perspective. The study adopts the survey questionnaire approach to collect empirical data. The questionnaire was distributed to ERP users and a total of 384 responses were used for analysis. The results illustrated that both system quality and vendor support have significant effect on ERP implementation success. This implies that companies must ensure they source for the best available system and a vendor that is dependable, reliable and trustworthy.
Abstract: Perceptions of quality from both designers and users
perspective have now stretched beyond the traditional usability,
incorporating abstract and subjective concepts. This has led to a shift
in human computer interaction research communities- focus; a shift
that focuses on achieving user experience (UX) by not only fulfilling
conventional usability needs but also those that go beyond them. The
term UX, although widely spread and given significant importance,
lacks consensus in its unified definition. In this paper, we survey
various UX definitions and modeling frameworks and examine them
as the foundation for proposing a UX evolution lifecycle framework
for understanding UX in detail. In the proposed framework we identify
the building blocks of UX and discuss how UX evolves in various
phases. The framework can be used as a tool to understand experience
requirements and evaluate them, resulting in better UX design and
hence improved user satisfaction.
Abstract: the purpose of this research is to identify and clarify
factors which have positive effect among user satisfaction and their
social networking through websites. The examined factors in this
research are; innovation, ease of use, trustworthy and customer
support which are defined as satisfaction factors. To obtain reliable
research approaches and to have better result in this research four
hypothesizes used to test. This hypothesis testing has been done by
correlation, regression and test of normality by using “SPSS16" also
the data which was analyzed by this software. this data was gathered
from prepaid questionnaire.
Abstract: In this paper we investigate how wide-ranging
organizational support and the more specific form of support,
namely management support, may influence on tourism workers
satisfaction with a cash transaction system. The IS continuance
theory, proposed by Bhattacherjee in 2001, is utilized as a
theoretical framework. This implies that both perceived usefulness
and ease of use is included in the research model, in addition to
organizational and management support. The sample consists of
500 workers from 10 cruise and tourist ferries in Scandinavia that
use a cash transaction system to perform their work tasks. Using
structural equation modelling, results indicate that organizational
support and ease of use perceptions is critical for the users- level of
satisfaction with the cash transaction system.The findings have
implications for business managers and IS practitioners that want
to increase the quality of IT-based business processes within the
tourism industry.
Abstract: Over the past few years, companies in developing
countries have implemented enterprise resource planning (ERP)
systems. Regardless of the various benefits of the ERP system, its
adoption and implementation have not been without problems. Many
companies have assigned considerable organizational resources to
their ERP projects, but have encountered unexpected challenges.
Neglecting a number of important factors in ERP projects might lead
to failure instead of success. User satisfaction is among those factors
that has a major influence on ERP implementation success. So, this
paper intends to investigate the key factors that create ERP users-
satisfaction and to discover whether ERP users- satisfaction varies
among different users- profiles. The study was conducted using a
survey questionnaire which was distributed to ERP users in Iranian
organizations. A total of 384 responses were collected and analyzed.
The findings indicated that younger ERP users tend to be more
satisfied with ERP systems. Furthermore, ERP users with more
experiences in IT and also more educated users have more
satisfaction with ERP softwares. However, the study found no
satisfaction differences between men and women users.