ERP Implementation Success in Iran: Examining the Role of System Environment Factors
The aim of this paper is to examine factors related to system environment (namely, system quality and vendor support) that influences ERP implementation success in Iranian companies. Implementation success is identified using user satisfaction and organizational impact perspective. The study adopts the survey questionnaire approach to collect empirical data. The questionnaire was distributed to ERP users and a total of 384 responses were used for analysis. The results illustrated that both system quality and vendor support have significant effect on ERP implementation success. This implies that companies must ensure they source for the best available system and a vendor that is dependable, reliable and trustworthy.
[1] H. Klaus, M. Rosemann, and G. G. Gable, "What is ERP?" Information
Systems Frontiers, Vol. 2, No. 2, 2000, pp.141-162.
[2] P. Ifinedo, "Impacts of business vision, top management support, and
external expertise on ERP success", Business Process Management
Journal, Vol. 14, No. 4, 2008, pp. 551-568.
[3] C. Yu, "Causes influencing the effectiveness of the post-implementation
ERP system", Industrial Management & Data Systems, Vol. 105, No. 1,
2005, pp. 115-132.
[4] M. Al-Mashari, and M. Zairi, "Information and business process equality:
The case of SAP R/3 implementation", The Electronic Journal on
Information Systems in Developing Countries, Vol. 2, No. 4, 2000, pp.
1-15.
[5] A. Al-Mudimigh, M. Zairi, and M. Al-Mashari, "ERP software
implementation: An integrative framework", European Journal of
Information Systems, Vol. 10, 2001, pp. 216-226.
[6] Z. Zhang, M. K. O. Lee, P. Huang, L. Zhang, and X. Huang, "A
framework of ERP systems implementation success in China: An
empirical study", International Journal of Production Economics, Vol.
98, 2005, pp. 56-80.
[7] E. W. T. Ngai, C. C. H. Law, and F. K. T. Wat, "Examining the critical
success factors in the adoption of enterprise resource planning",
Computers in Industry, Vol. 59, No. 6, 2008, pp. 548-564.
[8] S. E. Sawah, A. A. F. Tharwat, and M. H. Rasmy, "A quantitative model to
predict the Egyptian ERP implementation success index", Business
Process Management Journal, Vol. 14, No. 3, 2008, pp. 288-306.
[9] F. Calisir, and F. Calisir, "The relation of interface usability
characteristics, perceived usefulness, and perceived ease of use to enduser
satisfaction with enterprise resource planning (ERP) systems",
Computers in Human Behavior, Vol. 20, 2004, pp. 505−515.
[10] R. Pairat, and C. Jungthirapanich, "A chronological review of ERP
research: An analysis of ERP inception, evolution, and direction", IEEE,
Vol. 05, 2005, pp. 288-292.
[11] T. C. Loh, and S. C. L. Koh, "Critical elements for a successful enterprise
resource planning implementation in small-and medium-sized
enterprises", International Journal of Production Research, Vol. 42, No.
17, 2004, pp. 3433-3455.
[12] C. Holland, and B. Light, "A critical success factors model for ERP
implementation", IEEE Software, Vol. 16, 1999, pp. 30-36.
[13] J. Esteves-Sousa, and J. Pastor-Collado, "Towards the unification of
critical success factors for ERP implementation", Proceedings of 10th
Annual BIT (Business Information Technology) Conference,
Manchester, UK, 2000, pp. 60-69.
[14] M. Al-Mashari, A. Al-Mudimigh, and M. Zairi, "Enterprise resource
planning: A taxonomy of critical factors", European Journal of
Operational Research, Vol. 146, 2003, pp. 352-364.
[15] S. Dezdar, and A. Sulaiman, "Successful enterprise resource planning
implementation: taxonomy of critical factors", Industrial Management &
Data Systems, Vol. 109, No. 8, 2009, pp. 1037-1052.
[16] W. H. DeLone, and E. R. McLean, "The DeLone and McLean model of
information systems success: A ten-year update", Journal of
Management Information System, Vol. 19, No. 4, 2003, pp. 9-30.
[17] F. M. E. Uzoka, R. O. Abiola, and R. Nyangeresi, "Influence of product
and organizational constructs on ERP acquisition using an extended
technology acceptance model", International Journal of Enterprise
Information Systems, Vol. 4, No. 2, 2008, pp. 67-83.
[18] S. W. Chien, and S. M. Tsaur, "Investigating the success of ERP systems:
Case studies in three Taiwanese high-tech industries", Computers in
Industry, Vol. 58, 2007, pp. 783-793.
[19] J. H. Wu, and Y. M. Wang, "Measuring ERP success: The key-users-
viewpoint of the ERP to produce a viable IS in the organization",
Computers in Human Behavior, Vol. 23, 2007, pp. 1582-1596.
[20] G. G. Gable, D. Sedera, and T. Chan, "Re-conceptualizing information
system success: The IS-impact measurement model", Journal of the
Association for Information System, Vol. 9, No. 7, 2008, pp. 377-408.
[21] T. H. Davenport, Mission Critical: Realizing the Promise of Enterprise
Systems, Harvard Business School Press, USA, 2000.
[22] T. Ramayah, M. H. Roy, S. Arokiasamy, I. Zbib, and Z. U. Ahmed,
"Critical success factors for successful implementation of enterprise
resource planning systems in manufacturing organizations",
International Journal of Business Information Systems, Vol. 2, No. 3,
2007, pp. 276-297.
[23] W. H. DeLone, and E. R. McLean, "Information systems success: The
quest for the dependent variable", Information Systems Research, Vol. 3,
No. 1, 1992, pp. 60-95.
[24] T. M. Somers, K. Nelson, and J. Karimi, "Confirmatory factor analysis of
the end-user computing satisfaction instrument: Replication within an
ERP domain", Decision Sciences, Vol. 34, No. 3, 2003, pp. 595-621.
[25] J. C. Fan, and K. Fang, "ERP implementation and information systems
success: A test of DeLone and McLean-s model", Proceedings of
PICMET (Portland International Center for Management of Engineering
and Technology) 2006, 9-13 July, Istanbul, Turkey, 2006, pp. 1272-
1278.
[26] J. F. Hair, W. C. Black, B. J. Babin, R. E. Anderson, and R. L. Tatham,
Multivariate Data Analysis, Sixth edition. Upper Saddle River, NJ:
Pearson Prentice Hall, 2006.
[27] M. Bradford, and J. Florin, "Examining the role of innovation diffusion
factors on the implementation success of enterprise resource planning
systems", International Journal of Accounting Information Systems, Vol.
4, 2003, pp. 205-225.
[28] S. Finney, and M. Corbett, "ERP implementation: A compilation and
analysis of critical success factors", Business Process Management
Journal, Vol. 13, No. 3, 2007, pp. 329-347.
[1] H. Klaus, M. Rosemann, and G. G. Gable, "What is ERP?" Information
Systems Frontiers, Vol. 2, No. 2, 2000, pp.141-162.
[2] P. Ifinedo, "Impacts of business vision, top management support, and
external expertise on ERP success", Business Process Management
Journal, Vol. 14, No. 4, 2008, pp. 551-568.
[3] C. Yu, "Causes influencing the effectiveness of the post-implementation
ERP system", Industrial Management & Data Systems, Vol. 105, No. 1,
2005, pp. 115-132.
[4] M. Al-Mashari, and M. Zairi, "Information and business process equality:
The case of SAP R/3 implementation", The Electronic Journal on
Information Systems in Developing Countries, Vol. 2, No. 4, 2000, pp.
1-15.
[5] A. Al-Mudimigh, M. Zairi, and M. Al-Mashari, "ERP software
implementation: An integrative framework", European Journal of
Information Systems, Vol. 10, 2001, pp. 216-226.
[6] Z. Zhang, M. K. O. Lee, P. Huang, L. Zhang, and X. Huang, "A
framework of ERP systems implementation success in China: An
empirical study", International Journal of Production Economics, Vol.
98, 2005, pp. 56-80.
[7] E. W. T. Ngai, C. C. H. Law, and F. K. T. Wat, "Examining the critical
success factors in the adoption of enterprise resource planning",
Computers in Industry, Vol. 59, No. 6, 2008, pp. 548-564.
[8] S. E. Sawah, A. A. F. Tharwat, and M. H. Rasmy, "A quantitative model to
predict the Egyptian ERP implementation success index", Business
Process Management Journal, Vol. 14, No. 3, 2008, pp. 288-306.
[9] F. Calisir, and F. Calisir, "The relation of interface usability
characteristics, perceived usefulness, and perceived ease of use to enduser
satisfaction with enterprise resource planning (ERP) systems",
Computers in Human Behavior, Vol. 20, 2004, pp. 505−515.
[10] R. Pairat, and C. Jungthirapanich, "A chronological review of ERP
research: An analysis of ERP inception, evolution, and direction", IEEE,
Vol. 05, 2005, pp. 288-292.
[11] T. C. Loh, and S. C. L. Koh, "Critical elements for a successful enterprise
resource planning implementation in small-and medium-sized
enterprises", International Journal of Production Research, Vol. 42, No.
17, 2004, pp. 3433-3455.
[12] C. Holland, and B. Light, "A critical success factors model for ERP
implementation", IEEE Software, Vol. 16, 1999, pp. 30-36.
[13] J. Esteves-Sousa, and J. Pastor-Collado, "Towards the unification of
critical success factors for ERP implementation", Proceedings of 10th
Annual BIT (Business Information Technology) Conference,
Manchester, UK, 2000, pp. 60-69.
[14] M. Al-Mashari, A. Al-Mudimigh, and M. Zairi, "Enterprise resource
planning: A taxonomy of critical factors", European Journal of
Operational Research, Vol. 146, 2003, pp. 352-364.
[15] S. Dezdar, and A. Sulaiman, "Successful enterprise resource planning
implementation: taxonomy of critical factors", Industrial Management &
Data Systems, Vol. 109, No. 8, 2009, pp. 1037-1052.
[16] W. H. DeLone, and E. R. McLean, "The DeLone and McLean model of
information systems success: A ten-year update", Journal of
Management Information System, Vol. 19, No. 4, 2003, pp. 9-30.
[17] F. M. E. Uzoka, R. O. Abiola, and R. Nyangeresi, "Influence of product
and organizational constructs on ERP acquisition using an extended
technology acceptance model", International Journal of Enterprise
Information Systems, Vol. 4, No. 2, 2008, pp. 67-83.
[18] S. W. Chien, and S. M. Tsaur, "Investigating the success of ERP systems:
Case studies in three Taiwanese high-tech industries", Computers in
Industry, Vol. 58, 2007, pp. 783-793.
[19] J. H. Wu, and Y. M. Wang, "Measuring ERP success: The key-users-
viewpoint of the ERP to produce a viable IS in the organization",
Computers in Human Behavior, Vol. 23, 2007, pp. 1582-1596.
[20] G. G. Gable, D. Sedera, and T. Chan, "Re-conceptualizing information
system success: The IS-impact measurement model", Journal of the
Association for Information System, Vol. 9, No. 7, 2008, pp. 377-408.
[21] T. H. Davenport, Mission Critical: Realizing the Promise of Enterprise
Systems, Harvard Business School Press, USA, 2000.
[22] T. Ramayah, M. H. Roy, S. Arokiasamy, I. Zbib, and Z. U. Ahmed,
"Critical success factors for successful implementation of enterprise
resource planning systems in manufacturing organizations",
International Journal of Business Information Systems, Vol. 2, No. 3,
2007, pp. 276-297.
[23] W. H. DeLone, and E. R. McLean, "Information systems success: The
quest for the dependent variable", Information Systems Research, Vol. 3,
No. 1, 1992, pp. 60-95.
[24] T. M. Somers, K. Nelson, and J. Karimi, "Confirmatory factor analysis of
the end-user computing satisfaction instrument: Replication within an
ERP domain", Decision Sciences, Vol. 34, No. 3, 2003, pp. 595-621.
[25] J. C. Fan, and K. Fang, "ERP implementation and information systems
success: A test of DeLone and McLean-s model", Proceedings of
PICMET (Portland International Center for Management of Engineering
and Technology) 2006, 9-13 July, Istanbul, Turkey, 2006, pp. 1272-
1278.
[26] J. F. Hair, W. C. Black, B. J. Babin, R. E. Anderson, and R. L. Tatham,
Multivariate Data Analysis, Sixth edition. Upper Saddle River, NJ:
Pearson Prentice Hall, 2006.
[27] M. Bradford, and J. Florin, "Examining the role of innovation diffusion
factors on the implementation success of enterprise resource planning
systems", International Journal of Accounting Information Systems, Vol.
4, 2003, pp. 205-225.
[28] S. Finney, and M. Corbett, "ERP implementation: A compilation and
analysis of critical success factors", Business Process Management
Journal, Vol. 13, No. 3, 2007, pp. 329-347.
@article{"International Journal of Business, Human and Social Sciences:58048", author = "Shahin Dezdar and Sulaiman Ainin", title = "ERP Implementation Success in Iran: Examining the Role of System Environment Factors", abstract = "The aim of this paper is to examine factors related to system environment (namely, system quality and vendor support) that influences ERP implementation success in Iranian companies. Implementation success is identified using user satisfaction and organizational impact perspective. The study adopts the survey questionnaire approach to collect empirical data. The questionnaire was distributed to ERP users and a total of 384 responses were used for analysis. The results illustrated that both system quality and vendor support have significant effect on ERP implementation success. This implies that companies must ensure they source for the best available system and a vendor that is dependable, reliable and trustworthy.
", keywords = "Enterprise resource planning (ERP), Iran, system quality, vendor support.", volume = "4", number = "6", pages = "1120-7", }
