Abstract: Fuzzy inference method based approach to the
forming of modular intellectual system of assessment the quality of
communication services is proposed. Developed under this approach
the basic fuzzy estimation model takes into account the
recommendations of the International Telecommunication Union in
respect of the operation of packet switching networks based on IPprotocol.
To implement the main features and functions of the fuzzy
control system of quality telecommunication services it is used
multilayer feedforward neural network.
Abstract: This contribution deals with the relationship between
communication effectiveness and the extent of communication
among organizational units. To facilitate communication between
employees and to increase the level of understanding, the knowledge
of communication tools is necessary. Recent experience has shown
that personal communication is critical for smooth running of
companies and cannot be fully replaced by any form of technical
communication devices.
Below are presented the outcomes of the research on the
relationship between the extent of communication among
organisational units and its efficiency.