Abstract: This paper presents parametric probability density
models for call holding times (CHTs) into emergency call center
based on the actual data collected for over a week in the public
Emergency Information Network (EIN) in Mongolia. When the set of
chosen candidates of Gamma distribution family is fitted to the call
holding time data, it is observed that the whole area in the CHT
empirical histogram is underestimated due to spikes of higher
probability and long tails of lower probability in the histogram.
Therefore, we provide the Gaussian parametric model of a mixture of
lognormal distributions with explicit analytical expressions for the
modeling of CHTs of PSNs. Finally, we show that the CHTs for
PSNs are fitted reasonably by a mixture of lognormal distributions
via the simulation of expectation maximization algorithm. This result
is significant as it expresses a useful mathematical tool in an explicit
manner of a mixture of lognormal distributions.