Abstract: This paper identifies limitations of existing two e-
Governance services viz. railway ticket booking and passport service
in India. The comparison has been made as to how in the past these
two citizen services were operating manually and how these services
are taken online via e-Governance. Different e-Governance projects,
investment aspects, and role of corporate are discussed. For Indian
Railway online ticketing a comparison has been made between state
run booking website and popular private firm run booking websites.
For passport service, observations through personal visit to passport
center is described. Suggestions are made to improve these services
further to improve citizen service experiences.
Abstract: E-governance is an emerging and challenging initiative in developing countries. It is not only concerning the provision of services through the use ICT but rather entails building external interactions with citizen and businesses, enhancing democracy and trust of the political institutions of government. It embraces among other principles, openness, accountability and citizen engagement in public policy process. This study aims at finding users’ satisfaction with three chosen dimensions of e-governance, namely: openness, collaborative governance, and participation. These dimensions of e-governance are neither studied before in the context of Arab countries and nor explored earlier in relation to some demographics variables. A study of 900 users of e-government in United Arab Emirates (UAE) was undertaken to examine how gender, age, education, nationality, and employment affect their satisfaction with e-governance. Generally, satisfaction ratings vary significantly with these variables. However, the overall level of satisfaction with the three attributes was less favorable. Knowing the differences of citizen’s perceptions towards e-governance services would help policymakers in the design of effective e-governance strategy.
Abstract: In this article a bibliography research takes place to
track down and introduce the barriers and opportunities for the
adoption of e-Governance services mainly from the side of citizen,
that is to say, the demand side. Although governments invest
continuously in producing of e-Governance services, citizens face
difficulties to adopt these services. Barriers derive and prevent them
from using e-Governance services. Barrier is anything preventing
citizens from the adoption of e-Governance services. Barriers impede
or do not allow the adoption of e-Governance services by the
citizens. If the barriers are pinpointed, it will be possible to take them
into consideration while designing e-Governance services which the
citizens are likely to use, if the obstacles are raised. The barriers will
thus be converted in opportunities that will facilitate the adoption.