Abstract: Software quality issues require special attention
especially in view of the demands of quality software product to meet
customer satisfaction. Software development projects in most
organisations need proper defect management process in order to
produce high quality software product and reduce the number of
defects. The research question of this study is how to produce high
quality software and reducing the number of defects. Therefore, the
objective of this paper is to provide a framework for managing
software defects by following defined life cycle processes. The
methodology starts by reviewing defects, defect models, best
practices, and standards. A framework for defect management life
cycle is proposed. The major contribution of this study is to define a
defect management roadmap in software development. The adoption
of an effective defect management process helps to achieve the
ultimate goal of producing high quality software products and
contributes towards continuous software process improvement.
Abstract: Free and open source software is gaining popularity at
an unprecedented rate of growth. Organizations despite some
concerns about the quality have been using them for various
purposes. One of the biggest concerns about free and open source
software is post release software defects and their fixing. Many
believe that there is no appropriate support available to fix the bugs.
On the contrary some believe that due to the active involvement of
internet user in online forums, they become a major source of
communicating the identification and fixing of defects in open source
software. The research model of this empirical investigation
establishes and studies the relationship between open source software
defects and online public forums. The results of this empirical study
provide evidence about the realities of software defects myths of
open source software. We used a dataset consist of 616 open source
software projects covering a broad range of categories to study the
research model of this investigation. The results of this investigation
show that online forums play a significant role identifying and fixing
the defects in open source software.