Abstract: Project Portfolio Management (PPM) is an essential
component of an organisation’s strategic procedures, which requires
attention of several factors to envisage a range of long-term outcomes
to support strategic project portfolio decisions. To evaluate overall
efficiency at the portfolio level, it is essential to identify the
functionality of specific projects as well as to aggregate those
findings in a mathematically meaningful manner that indicates the
strategic significance of the associated projects at a number of levels
of abstraction. PPM success is directly associated with the quality of
decisions made and poor judgment increases portfolio costs. Hence,
various Multi-Criteria Decision Making (MCDM) techniques have
been designed and employed to support the decision-making
functions. This paper reviews possible options to enhance the
decision-making outcomes in organisational portfolio management
processes using the Analytic Hierarchy Process (AHP) both from
academic and practical perspectives and will examine the usability,
certainty and quality of the technique. The results of the study will
also provide insight into the technical risk associated with current
decision-making model to underpin initiative tracking and strategic
portfolio management.
Abstract: Background: To improve the delivery of paediatric
healthcare in low resource settings, Community Health Workers
(CHW) have been provided with a paper-based set of protocols
known as Community Case Management (CCM). Yet research has
shown that CHW adherence to CCM guidelines is poor, ultimately
impacting health service delivery. Digitising the CCM guidelines via
mobile technology is argued in extant literature to improve CHW
adherence. However, little research exist which outlines how (a) this
process can be digitised and (b) adherence could be improved as a
result. Aim: To explore how an electronic mobile version of CCM
(eCCM) can overcome issues associated with the paper-based CCM
protocol (inadequate adherence to guidelines) vis-à-vis service
blueprinting. This service blueprint will outline how (a) the CCM
process can be digitised using mobile Clinical Decision Support
Systems software to support clinical decision-making and (b)
adherence can be improved as a result. Method: Development of a
single service blueprint for a standalone application which visually
depicts the service processes (eCCM) when supporting the CHWs,
using an application known as Supporting LIFE (SL eCCM app) as
an exemplar. Results: A service blueprint is developed which
illustrates how the SL eCCM app can be utilised by CHWs to assist
with the delivery of healthcare services to children. Leveraging
smartphone technologies can (a) provide CHWs with just-in-time
data to assist with their decision making at the point-of-care and (b)
improve CHW adherence to CCM guidelines. Conclusions: The
development of the eCCM opens up opportunities for the CHWs to
leverage the inherent benefit of mobile devices to assist them with
health service delivery in rural settings. To ensure that benefits are
achieved, it is imperative to comprehend the functionality and form
of the eCCM service process. By creating such a service blueprint for
an eCCM approach, CHWs are provided with a clear picture
regarding the role of the eCCM solution, often resulting in buy-in
from the end-users.