Abstract: Customer-supplier collaboration enables firms to
achieve greater success than acting independently. Nevertheless, not
many firms have fully utilized the potential of collaboration. This
paper presents organizational and human related success factors for
collaboration in manufacturing supply chains in casting industry. Our
research approach was a case study including multiple cases. Data
was gathered by interviews and group discussions in two different
research projects. In the first research project we studied seven firms
and in the second five. It was found that the success factors are
interrelated, in other words, organizational and human factors
together enable success but not any of them alone. Some of the found
success factors are a culture of following agreements, and a speed of
informing the partner about changes affecting to the product or the
delivery chain.