Abstract: Systems Analysis and Design is a key subject in
Information Technology courses, but students do not find it easy to
cope with, since it is not “precise" like programming and not exact
like Mathematics. It is a subject working with many concepts,
modeling ideas into visual representations and then translating the
pictures into a real life system. To complicate matters users who are
not necessarily familiar with computers need to give their inputs to
ensure that they get the system the need. Systems Analysis and
Design also covers two fields, namely Analysis, focusing on the
analysis of the existing system and Design, focusing on the design of
the new system. To be able to test the analysis and design of a
system, it is necessary to develop a system or at least a prototype of
the system to test the validity of the analysis and design. The skills
necessary in each aspect differs vastly. Project Management Skills,
Database Knowledge and Object Oriented Principles are all
necessary. In the context of a developing country where students
enter tertiary education underprepared and the digital divide is alive
and well, students need to be motivated to learn the necessary skills,
get an opportunity to test it in a “live" but protected environment –
within the framework of a university. The purpose of this article is to
improve the learning experience in Systems Analysis and Design
through reviewing the underlying teaching principles used, the
teaching tools implemented, the observations made and the
reflections that will influence future developments in Systems
Analysis and Design. Action research principles allows the focus to
be on a few problematic aspects during a particular semester.