Abstract: The Knowledge Management (KM) Criteria is an
essential foundation to evaluate KM outcomes. Different sets of
criteria were developed and tailored by many researchers to
determine the results of KM initiatives. However, literature review
has emphasized on incomplete set of criteria for evaluating KM
outcomes. Hence, this paper tried to address the problem of
determining the criteria for measuring knowledge management
outcomes among different types of Malaysian organizations.
Successively, this paper was assumed to develop widely accepted
criteria to measure success of knowledge management efforts for
Malaysian organizations. Our analysis approach was based on the
ANOVA procedure to compare a set of criteria among different types
of organizations. This set of criteria was exploited from literature
review. It is hoped that this study provides a better picture for
different types of Malaysian organizations to establish a
comprehensive set of criteria due to measure results of KM programs.
Abstract: This paper is concerned with the establishment of relationships among knowledge management (KM) criteria that will ensure an essential foundation to evaluate KM outcomes. The major issue under investigation is to assess the popularity of criteria within organizations and to establish a structure of criteria for measuring KM results. An empirical survey was conducted among Malaysian organizations to investigate KM criteria for measuring success of KM initiatives. Therefore, knowledge workers as the respondents were targeted to establish a structure of criteria for evaluating KM outcomes. An established structure of criteria based on the Interpretive Structural Modeling (ISM) is used to map criteria relationships inside organizations. This structure is portrayed to identify that how these set of criteria are related. This network schema should be investigated and implemented to promote innovation and improve enterprise performance. To the researchers, this survey has significant insights into relationship between KM programs and business success.