Abstract: This paper presents a case study that uses processoriented
simulation to identify bottlenecks in the service delivery
system in an emergency department of a hospital in the United Arab
Emirates. Using results of the simulation, response surface models
were developed to explain patient waiting time and the total time
patients spend in the hospital system. Results of the study could be
used as a service improvement tool to help hospital management in
improving patient throughput and service quality in the hospital
system.
Abstract: Hierarchical high-level PNs (HHPNs) with time
versions are a useful tool to model systems in a variety of application
domains, ranging from logistics to complex workflows. This paper
addresses an application domain which is receiving more and more
attention: procedure that arranges the final inpatient charge in
payment-s office and their management. We shall prove that Petri net
based analysis is able to improve the delays during the procedure, in
order that inpatient charges could be more reliable and on time.