Abstract: Recently, in some places, optical-fibre access
networks have been used with GPON technology belonging to
organizations (in most cases public bodies) that act as neutral
operators. These operators simultaneously provide network services
to various telecommunications operators that offer integrated voice,
data and television services. This situation creates new problems
related to quality of service, since the interests of the users are
intermingled with the interests of the operators. In this paper, we
analyse this problem and consider solutions that make it possible to
provide guaranteed quality of service for voice over IP, data services
and interactive digital television.