Abstract: With the proliferation of multi-channel retailing, developing a better understanding of the factors that affect customers- purchase behaviors within a multi-channel retail context has become an important topic for practitioners and academics. While many studies have investigated the various customer behaviors associated with brick-and-mortar retailing, online retailing, and brick-and-click retailing, little research has explored how customer shopping value perceptions influence online purchase behaviors within the TV-and-online retail environment. The main purpose of this study is to investigate the influence of TV and online shopping values on online patronage intention. Data collected from 116 respondents in Taiwan are tested against the research model using the partial least squares (PLS) approach. The results indicate that utilitarian and hedonic TV shopping values have indirect, positive influences on online patronage intention through their online counterparts in the TV-and-online retail context. The findings of this study provide several important theoretical and practical implications for multi-channel retailing.
Abstract: At the present, auto part industries have become higher challenge in strategy market. As this consequence, manufacturers need to have better response to customers in terms of quality, cost, and delivery time. Moreover, they need to have a good management in factory to comply with international standard maximum capacity and lower cost. This would lead companies to have to order standard part from aboard and become the major cost of inventory. The development of auto part research by recycling materials experiment is to compare the auto parts from recycle materials to international auto parts (CKD). Factors studied in this research were the recycle material ratios of PU-foam, felt, and fabric. Results of recycling materials were considered in terms of qualities and properties on the parameters such as weight, sound absorption, water absorption, tensile strength, elongation, and heat resistance with the CKD. The results were showed that recycling materials would be used to replace for the CKD.
Abstract: This paper presents a new heuristic algorithm useful
for long-term planning of survivable WDM networks. A multi-period
model is formulated that combines network topology design and
capacity expansion. The ability to determine network expansion
schedules of this type becomes increasingly important to the
telecommunications industry and to its customers. The solution
technique consists of a Genetic Algorithm that allows generating
several network alternatives for each time period simultaneously and
shortest-path techniques to deduce from these alternatives a least-cost
network expansion plan over all time periods. The multi-period
planning approach is illustrated on a realistic network example.
Extensive simulations on a wide range of problem instances are
carried out to assess the cost savings that can be expected by
choosing a multi-period planning approach instead of an iterative
network expansion design method.
Abstract: The liberalization and privatization processes have
forced public utility companies to face new competitive challenges,
implementing strategies to gain market share and, at the same time,
keep the old customers. To this end, many companies have carried
out mergers, acquisitions and conglomerations in order to diversify
their business. This paper focuses on companies operating in the free
energy market in Italy. In the last decade, this sector has undergone
profound changes that have radically changed the competitive
scenario and have led companies to implement diversification
strategies of the business. Our work aims to evaluate the economic
and financial performances obtained by energy companies, following
the beginning of the liberalization process, verifying the possible
relationship with the implemented diversification strategies.
Abstract: The financial crisis has decreased the opportunities of
small businesses to acquire financing through conventional financial
actors, such as commercial banks. This credit constraint is partly the
reason for the emergence of new alternatives of financing, in addition
to the spreading opportunities for communication and secure
financial transfer through Internet. One of the most interesting venues
for finance is termed “crowdfunding". As the term suggests
crowdfunding is an appeal to prospective customers and investors to
form a crowd that will finance projects that otherwise would find it
hard to generate support through the most common financial actors.
Crowdfunding is in this paper divided into different models; the
threshold model, the microfinance model, the micro loan model and
the equity model. All these models add to the financial possibilities of
emerging entrepreneurs.
Abstract: Since the world printing industry has to confront
globalization with a constant change, the Thai printing industry, as a
small but increasingly significant part of the world printing industry,
cannot inevitably escape but has to encounter with the similar change
and also the need to revamp its production processes, designs and
technology to make them more appealing to both international and
domestic market. The essential question is what is the Thai
competitive edge in the printing industry in changing environment?
This research is aimed to study the Thai level of competitive edge in
terms of marketing, technology, environment friendly, and the level
of satisfaction of the process of using printing machines. To access
the extent to which is the trends in competitiveness of Thai printing
industry, both quantitative and qualitative study were conducted. The
quantitative analysis was restricted to 100 respondents. The
qualitative analysis was restricted to a focus group of 10 individuals
from various backgrounds in the Thai printing industry. The findings
from the quantitative analysis revealed that the overall mean scores
are 4.53, 4.10, and 3.50 for the competitiveness of marketing, the
competitiveness of technology, and the competitiveness of being
environment friendly respectively. However, the level of satisfaction
for the process of using machines has a mean score only 3.20. The
findings from the qualitative analysis have revealed that target
customers have increasingly reordered due to their contentment in
both low prices and the acceptable quality of the products. Moreover,
the Thai printing industry has a tendency to convert to ambient green
technology which is friendly to the environment. The Thai printing
industry is choosing to produce or substitute with products that are
less damaging to the environment. It is also found that the Thai
printing industry has been transformed into a very competitive
industry which bargaining power rests on consumers who have a
variety of choices.
Abstract: One of the determinants of a firm-s prosperity is the
customers- perceived service quality and satisfaction. While service
quality is wide in scope, and consists of various dimensions, there
may be differences in the relative importance of these dimensions in
affecting customers- overall satisfaction of service quality.
Identifying the relative rank of different dimensions of service quality
is very important in that it can help managers to find out which
service dimensions have a greater effect on customers- overall
satisfaction. Such an insight will consequently lead to more effective
resource allocation which will finally end in higher levels of
customer satisfaction. This issue –despite its criticality- has not
received enough attention so far. Therefore, using a sample of 240
bank customers in Iran, an artificial neural network is developed to
address this gap in the literature. As customers- evaluation of service
quality is a subjective process, artificial neural networks –as a brain
metaphor- may appear to have a potentiality to model such a
complicated process. Proposing a neural network which is able to
predict the customers- overall satisfaction of service quality with a
promising level of accuracy is the first contribution of this study. In
addition, prioritizing the service quality dimensions in affecting
customers- overall satisfaction –by using sensitivity analysis of
neural network- is the second important finding of this paper.
Abstract: The resident registration number was adopted for the purposes of enhanced services for resident convenience and effective performance of governmental administrative affairs. However, it has been used for identification purposes customarily and irrationally in line with the development and spread of the Internet. In response to the growing concern about the leakage of collected RRNs and possible abuses of stolen RRNs, e.g. identity theft, for crimes, the Korean Communications Commission began to take legal/regulatory actions in 2011 to minimize the online collection and use of resident registration numbers. As the use of the RRN was limited after the revision of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., online business providers were required to have alternatives to the RRN for the purpose of identifying the user's identity and age, in compliance with the law, and settling disputes with customers. This paper presents means of verifying the personal identity by taking advantage of the commonly used infrastructure and simply replacing personal information entered and stored, without requiring users to enter their RRNs.