Abstract: Nowadays companies in all sectors are looking for the
sources of competitive advantages. Holistic marketing approach
searches for their emergence based on the integration of all
components and elements across the organization. Modern marketing
sees the sources of competitive advantage in implementing the latest
managerial practices, motivation, intelligent project management,
knowledge management, collaborative marketing, CSR and, in the
recent years, also in the business process optimization. With the use
of modern tools including business process management and business
process modelling the company can markedly increase its internal
efficiency which can lead not only to lowering the costs but to
creating the environment for optimal customer care, positive
corporate culture and for origination of innovations as well. In the
article the authors analyze the recent trend in this area and introduce
suggestions to companies to identify and optimize the key processes
that have a significant impact of the company´s competitiveness.
Abstract: Using a methodology grounded in business process
change theory, we investigate the critical success factors that affect
ERP implementation success in United States and India.
Specifically, we examine the ERP implementation at two case study
companies, one in each country. Our findings suggest that certain
factors that affect the success of ERP implementations are not
culturally bound, whereas some critical success factors depend on the
national culture of the country in which the system is being
implemented. We believe that the understanding of these critical
success factors will deepen the understanding of ERP
implementations and will help avoid implementation mistakes,
thereby increasing the rate of success in culturally different contexts.
Implications of the findings and future research directions for both
academicians and practitioners are also discussed.
Abstract: Business process modeling has become an accepted
means for designing and describing business operations. Thereby,
consistency of business process models, i.e., the absence of modeling
faults, is of upmost importance to organizations. This paper presents
a concept and subsequent implementation for detecting faults in
business process models and for computing a measure of their
consistency. It incorporates not only syntactic consistency but also
semantic consistency, i.e., consistency regarding the meaning of
model elements from a business perspective.
Abstract: Appropriate description of business processes through
standard notations has become one of the most important assets for
organizations. Organizations must therefore deal with quality faults
in business process models such as the lack of understandability and
modifiability. These quality faults may be exacerbated if business
process models are mined by reverse engineering, e.g., from existing
information systems that support those business processes. Hence,
business process refactoring is often used, which change the internal
structure of business processes whilst its external behavior is
preserved. This paper aims to choose the most appropriate set of
refactoring operators through the quality assessment concerning
understandability and modifiability. These quality features are
assessed through well-proven measures proposed in the literature.
Additionally, a set of measure thresholds are heuristically established
for applying the most promising refactoring operators, i.e., those that
achieve the highest quality improvement according to the selected
measures in each case.
Abstract: Selection of the best possible set of suppliers has a
significant impact on the overall profitability and success of any
business. For this reason, it is usually necessary to optimize all
business processes and to make use of cost-effective alternatives for
additional savings. This paper proposes a new efficient context-aware
supplier selection model that takes into account possible changes of
the environment while significantly reducing selection costs. The
proposed model is based on data clustering techniques while
inspiring certain principles of online algorithms for an optimally
selection of suppliers. Unlike common selection models which re-run
the selection algorithm from the scratch-line for any decision-making
sub-period on the whole environment, our model considers the
changes only and superimposes it to the previously defined best set
of suppliers to obtain a new best set of suppliers. Therefore, any recomputation
of unchanged elements of the environment is avoided
and selection costs are consequently reduced significantly. A
numerical evaluation confirms applicability of this model and proves
that it is a more optimal solution compared with common static
selection models in this field.
Abstract: This paper is prepared to provide a review of how an automotive manufacturer, ISUZU HICOM Malaysia Co. Ltd. sustained the supply chain management after business process reengineering in 2007. One of the authors is currently undergoing industrial attachment and has spent almost 6 months researching in the production and operation management system of the company. This study was carried out as part of the tasks in the attachment program. The result shows that delivery lateness and outsourcing are the main barriers that affected productivity. From the gap analysis, the authors found that new business process operation had improved suppliers delivery performance.
Abstract: Business process model describes process flow of a
business and can be seen as the requirement for developing a
software application. This paper discusses a BPM2CD guideline
which complements the Model Driven Architecture concept by
suggesting how to create a platform-independent software model in
the form of a UML class diagram from a business process model. An
important step is the identification of UML classes from the business
process model. A technique for object-oriented analysis called
domain analysis is borrowed and key concepts in the business
process model will be discovered and proposed as candidate classes
for the class diagram. The paper enhances this step by using ontology
search to help identify important classes for the business domain. As
ontology is a source of knowledge for a particular domain which
itself can link to ontologies of related domains, the search can give a
refined set of candidate classes for the resulting class diagram.
Abstract: Business transformation initiatives are required by
any organization to jump from its normal mode of operation to the
one that is suitable for the change in the environment such as
competitive pressures, regulatory requirements, changes in labor
market, etc., or internal such as changes in strategy/vision, changes in
the capability, change in the management, etc. Recent advances in
information technology in automating the business processes have
the potential to transform an organization to provide it with a
sustained competitive advantage. Process constitutes the skeleton of
a business. Thus, for a business to exist and compete well, it is
essential for the skeleton to be robust and agile. This paper details
“transformation" from a business perspective, methodologies to bring
about an effective transformation, process-based transformation, and
the role of services computing in this. Further, it details the benefits
that could be achieved through services computing.