Abstract: Manufacturing process has been considered as one of
the most important activity in business process. It correlates with
productivity and quality of the product so industries could fulfill
customer’s demand. With the increasing demand from customer,
industries must improve their manufacturing ability such as shorten
lead-time and reduce wastes on their process. Lean manufacturing
has been considered as one of the tools to waste elimination in
manufacturing or service industry. Workforce development is one
practice in lean manufacturing that can reduce waste generated from
operator such as waste of unnecessary motion. Anthropometric
approach is proposed to determine the recommended measurement in
operator’s work area. The method will get some dimensions from
Indonesia people that related to piston workstation. The result from
this research can be obtained new design for the work area
considering ergonomic aspect.
Abstract: Context-aware technologies provide system
applications with the awareness of environmental conditions,
customer behaviours, object movements, etc. Further, with such
capability system applications can be smart to intelligently adapt their
responses to the changing conditions. In regard to business
operations, this promises businesses that their business processes can
run more intelligently, adaptively and flexibly, and thereby either
improve customer experience, enhance reliability of service delivery,
or lower operational cost, to make the business more competitive and
sustainable. Aiming at realising such context-aware business process
management, this paper firstly explores its potential benefit, and then
identifies some gaps between the current business process
management support and the expected. In addition, some preliminary
solutions are also discussed in regard to context definition, rule-based
process execution, run-time process evolution, etc. A framework is
also presented to give a conceptual architecture of context-aware
business process management system to guide system
implementation.
Abstract: The paper focuses on the benefits of business process
modeling. Although this discipline is developing for many years,
there is still necessity of creating new opportunities to meet the ever
increasing users’ needs. Because one of these needs is related to the
conversion of business process models from one standard to another,
the authors have developed a converter between BPMN and EPC
standards using workflow patterns as intermediate tool. Nowadays
there are too many systems for business process modeling. The
variety of output formats is almost the same as the systems
themselves. This diversity additionally hampers the conversion of the
models. The presented study is aimed at discussing problems due to
differences in the output formats of various modeling environments.
Abstract: The Petri nets are the first standard for business
process modeling. Most probably, it is one of the core reasons why
all new standards created afterwards have to be so reformed as to
reach the stage of mapping the new standard onto Petri nets. The paper presents a business process repository based on a
universal database. The repository provides the possibility the data
about a given process to be stored in three different ways. Business
process repository is developed with regard to the reformation of a
given model to a Petri net in order to be easily simulated. Two different techniques for business process simulation based on
Petri nets - Yasper and Woflan are discussed. Their advantages and
drawbacks are outlined. The way of simulating business process
models, stored in the Business process repository is shown.
Abstract: In turbulent modern economy, the companies need to
properly manage their business processes. Well-defined and stable
business processes ensure security of crucial data and applications,
and provide a quality product or service to the end customer. On the
other side, constant changes on the market, new regulatory
provisions, and emerging new technologies require the need of
issuing prompt and effective changes of business process. In this
article, we explore the use of agile principles in working with
business process management (BPM) solutions. We deal with
difficulties in BPM development cycle, review the benefits of using
agility, and choose the basic agile principles that ensure the success
of a BPM project.
Abstract: Information technology plays an irreplaceable role in
introducing and improving business process orientation in a
company. It enables implementation of the theoretical concept,
measurement of results achieved and undertaking corrective
measures aimed at improvements. Information technology is a key
concept in the development and implementation of the business
process management systems as it establishes a connection to
business operations. Both in the literature and practice, insurance
companies are often seen as highly process oriented due to the nature
of their business and focus on customers. They are also considered
leaders in using information technology for business process
management. The research conducted aimed to investigate whether
the perceived leadership status of insurance companies is well
deserved, i.e. to establish the level of process orientation and explore
the practice of information technology use in insurance companies in
the region. The main instrument for primary data collection within
this research was an electronic survey questionnaire sent to the
management of insurance companies in the Republic of Croatia,
Bosnia and Herzegovina, Slovenia, Serbia and Macedonia. The
conducted research has shown that insurance companies have a
satisfactory level of process orientation, but that there is also a huge
potential for improvement, especially in the segment of information
technology and its connection to business processes.
Abstract: This paper presents an application of a “Systematic
Soft Domain Driven Design Framework” as a soft systems approach
to domain-driven design of information systems development. The
framework use SSM as a guiding methodology within which we have
embedded a sequence of design tasks based on the UML leading to
the implementation of a software system using the Naked Objects
framework. This framework have been used in action research
projects that have involved the investigation and modelling of
business processes using object-oriented domain models and the
implementation of software systems based on those domain models.
Within this framework, Soft Systems Methodology (SSM) is used as
a guiding methodology to explore the problem situation and to
develop the domain model using UML for the given business
domain. The framework is proposed and evaluated in our previous
works, and a real case study “Information Retrieval System for
academic research” is used, in this paper, to show further practice and
evaluation of the framework in different business domain. We argue
that there are advantages from combining and using techniques from
different methodologies in this way for business domain modelling.
The framework is overviewed and justified as multimethodology
using Mingers multimethodology ideas.
Abstract: To solve these problems, we investigated the management system of heating enterprise, including strategic planning based on the balanced scorecard (BSC), quality management in accordance with the standards of the Quality Management System (QMS) ISO 9001 and analysis of the system based on expert judgment using fuzzy inference. To carry out our work we used the theory of fuzzy sets, the QMS in accordance with ISO 9001, BSC, method of construction of business processes according to the notation IDEF0, theory of modeling using Matlab software simulation tools and graphical programming LabVIEW. The results of the work are as follows: We determined possibilities of improving the management of heat-supply plant-based on QMS; after the justification and adaptation of software tool it has been used to automate a series of functions for the management and reduction of resources and for the maintenance of the system up to date; an application for the analysis of the QMS based on fuzzy inference has been created with novel organization of communication software with the application enabling the analysis of relevant data of enterprise management system.
Abstract: This paper develops and extended eclectic paradigm
to fit the firm internationalization process with the real international
business world. The approach is based on Dunning´s, introducing
new concepts like mode of entry, international joint venture o
international mergers and acquisitions. At the same time is presented
a model to describe the Spanish international mergers and
acquisitions in order to determinate the most important factor that
influence in this type of foreign direct investment.
Abstract: Company managers are always looking for more and
more opportunities to succeed in today's fiercely competitive market.
To maintain your place among the successful companies on the
market today or to come up with a revolutionary business idea is
much more difficult than before. Each new or improved method, tool,
or approach that can improve the functioning of business processes or
even of the entire system is worth checking and verification. The use
of simulation in the design of manufacturing systems and their
management in practice is one of the ways without increased risk,
which makes it possible to find the optimal parameters of
manufacturing processes and systems. The paper presents an example
of use of simulation for solution of the bottleneck problem in the
concrete company.
Abstract: It is widely believed that mobile device is a promising technology for lending the opportunity for the third wave of electronic commerce. Mobile devices have changed the way companies do business. Many applications are under development or being incorporated into business processes. In this day, mobile applications are a vital component of any industry strategy.One of the greatest benefits of selling merchandise and providing services on a mobile application is that it widens a company’s customer base significantly.Mobile applications are accessible to interested customers across regional and international borders in different electronic business (e-business) area. But there is a dark side to this success story. The security risks associated with mobile devices and applications are very significant. This paper introduces a broad risk analysis for the various threats, vulnerabilities, and risks in mobile e-business applications and presents some important risk mitigation approaches. It reviews and compares two different frameworks for security assurance in mobile e-business applications. Based on the comparison, the paper suggests some recommendations for applications developers and business owners in mobile e-business application development process.
Abstract: Cloud computing (CC) has already gained overall
appreciation in research and practice. Whereas the willingness to
integrate cloud services in various IT environments is still unbroken,
the previous CC procurement processes run mostly in an unorganized
and non-standardized way. In practice, a sufficiently specific, yet
applicable business process for the important acquisition phase is
often lacking. And research does not appropriately remedy this
deficiency yet. Therefore, this paper introduces a field-tested
approach for CC procurement. Based on an extensive literature
review and augmented by expert interviews, we designed a model
that is validated and further refined through an in-depth real-life case
study. For the detailed process description, we apply the event-driven
process chain notation (EPC). The gained valuable insights into the
case study may help CC research to shift to a more socio-technical
area. For practice, next to giving useful organizational instructions
we will provide extended checklists and lessons learned.
Abstract: E-business technologies, whereby business
transactions are conducted remotely using the Internet, present
unique opportunities and challenges for business. E-business
technologies are applicable to a wide range of organizations and
small and medium-sized enterprises (SMEs) are no exception. There
is an established body of literature about e-business, looking at
definitions, concepts, benefits and challenges. In general, however,
the research focus has been on larger organizations, not SMEs. In an
attempt to redress the balance of research, this paper looks at ebusiness
technologies specifically from a small business perspective.
It seeks to identify the possible barriers that SMEs might face when
considering adoption of the e-business concept and practice as part of
their business process change initiatives and implementation. To
facilitate analysis of these barriers a conceptual framework has been
developed which outlines the key conceptual and practical challenges
of e-business implementation in SMEs. This is developed following a
literature survey comprised of three categories: characteristics of
SMEs, issues of IS/IT use in SMEs and general e-business adoption
and implementation issues. The framework is then empirically
assessed against 7 SMEs who have yet to implement e-business or
whose e-business efforts have been unsatisfactory. Conclusions from
the case studies can be used to verify the framework, and set
parameters for further larger scale empirical investigation.
Abstract: In a highly competitive environment, it becomes more
important to shorten the whole business process while delivering or
even enhancing the business value to the customers and suppliers.
Although the workflow management systems receive much attention
for its capacity to practically support the business process enactment,
the effective workflow modeling method remain still challenging and
the high degree of process complexity makes it more difficult to gain
the short lead time. This paper presents a workflow structuring method
in a holistic way that can reduce the process complexity using
activity-needs and formal concept analysis, which eventually enhances
the key performance such as quality, delivery, and cost in business
process.
Abstract: Nowadays, the amounts of companies which tend to
have an Enterprise Resource Planning (ERP) application are
increasing. Although ERP projects are expensive, time consuming,
and complex, there are some successful experiences. These days,
developing countries are striving to implement ERP projects
successfully; however, there are many obstacles. Therefore, these
projects would be failed or partially failed. This paper concerns the
implementation of a successful ERP implementation, IFS, in Iran at
Dana Geophysics Company (DGC). After a short review of ERP and
ERP market in Iran, we propose a three phases deployment
methodology (phase 1: Preparation and Business Process
Management (BPM) phase 2: implementation and phase 3: testing,
golive-1 (pilot) and golive-2 (final)). Then, we present five guidelines
(Project Management, Change Management, Business Process
Management (BPM), Training& Knowledge Management, and
Technical Management), which were chose as work streams. In this
case study we present lessons learned in Project management and
Business process Management.
Abstract: This paper proposes a method to automatic transformation of CIM level to PIM level respecting the MDA approach. Our proposal is based on creating a good CIM level through well-defined rules allowing as achieving rich models that contain relevant information to facilitate the task of the transformation to the PIM level. We define, thereafter, an appropriate PIM level through various UML diagram. Next, we propose set rules to move from CIM to PIM. Our method follows the MDA approach by considering the business dimension in the CIM level through the use BPMN, standard modeling business of OMG, and the use of UML in PIM advocated by MDA in this level.
Abstract: To measure or asses any government’s efficiency we need to measure the performance of this government in regards to the quality of the service it provides. Using a technological platform in service provision became a trend and a public demand. It is also a public need to make sure these services are aligned to values and to the whole government’s strategy, vision and goals as well. Providing services using technology tools and channels can enhance the internal business process and also help establish many essential values to government services like transparency and excellence, since in order to establish e-services many standards and policies must be put in place to enable the handing over of decision making to a mature system oriented mechanism. There was no doubt that the Sultanate of Oman wanted to enhance its services and move it towards automation and establishes a smart government as well as links its services to life events. Measuring government efficiency is very essential in achieving social security and economic growth, since it can provide a clear dashboard of all projects and improvements. Based on this data we can improve the strategies and align the country goals to them.
Abstract: Business Processes (BPs) are the key instrument to
understand how companies operate at an organizational level, taking
an as-is view of the workflow, and how to address their issues by
identifying a to-be model. In last year’s, the BP Model and Notation
(BPMN) has become a de-facto standard for modeling processes.
However, this standard does not incorporate explicitly the Problem-
Solving (PS) knowledge in the Process Modeling (PM) results. Thus,
such knowledge cannot be shared or reused. To narrow this gap is
today a challenging research area. In this paper we present a
framework able to capture the PS knowledge and to improve a
workflow. This framework extends the BPMN specification by
incorporating new general-purpose elements. A pilot scenario is also
presented and discussed.
Abstract: Optimization of business processes in trading companies is reviewed in the report. There is the presentation of the “Wholesale Customer Order Handling Process” business process model applicable for small and medium businesses. It is proposed to apply the algorithm for automation of the customer order processing which will significantly reduce labor costs and time expenditures and increase the profitability of companies. An optimized business process is an element of the information system of accounting of spare parts trading network activity. The considered algorithm may find application in the trading industry as well.
Abstract: Recently, the use of web 2.0 tools has increased in
companies and public administration organisations. This
phenomenon, known as "Enterprise 2.0", has, de facto, modified
common organisational and operative practices. This has led
“knowledge workers” to change their working practices through the
use of Web 2.0 communication tools. Unfortunately, these tools have
not been integrated with existing enterprise information systems, a
situation that could potentially lead to a loss of information. This is
an important problem in an organisational context, because
knowledge of information exchanged within the organisation is
needed to increase the efficiency and competitiveness of the
organisation. In this article we demonstrate that it is possible to
capture this knowledge using collaboration processes, which are
processes of abstraction created in accordance with design patterns
and applied to new organisational operative practices.