Abstract: Software developed for a specific customer under contract
typically undergoes a period of testing by the customer before
acceptance. This is known as user acceptance testing and the process
can reveal both defects in the system and requests for changes to
the product. This paper uses nonhomogeneous Poisson processes to
model a real user acceptance data set from a recently developed
system. In particular a split Poisson process is shown to provide an
excellent fit to the data. The paper explains how this model can be
used to aid the allocation of resources through the accurate prediction
of occurrences both during the acceptance testing phase and before
this activity begins.