Abstract: Typically, virtual communities exhibit the well-known
phenomenon of participation inequality, which means that only a
small percentage of users is responsible of the majority of
contributions. However, the sustainability of the community requires
that the group of active users must be continuously nurtured with new
users that gain expertise through a participation process. This paper
analyzes the time evolution of Open Source Software (OSS)
communities, considering users that join/abandon the community
over time and several topological properties of the network when
modeled as a social network. More specifically, the paper analyzes
the role of those users rejoining the community and their influence in
the global characteristics of the network.
Abstract: Electronic Word-Of-Mouth (eWOM) communities
represent today an important source of information in which more
and more customers base their purchasing decisions. They include
thousands of reviews concerning very different products and services
posted by many individuals geographically distributed all over the
world. Due to their massive audience, eWOM communities can help
users to find the product they are looking for even if they are less
popular or rare. This is known as the long tail effect, which leads to a
larger number of lower-selling niche products. This paper analyzes
the long tail effect in a well-known eWOM community and defines a
tool for finding niche products unavailable through conventional
channels.