Abstract: Producing IT products/services required carefully
designed. IT development process is intangible and labour intensive.
Making optimal use of available resources, both soft (knowledge,
skill-set etc.) and hard (computer system, ancillary equipment etc.),
is vital if IT development is to achieve sensible economical
advantages. Apart from the norm of Project Life Cycle and System
Development Life Cycle (SDLC), there is an urgent need to establish
a general yet widely acceptable guideline on the most effective and
efficient way to precede an IT project in the broader view of Product
Life Cycle. The current paper proposes such a framework with two
major areas of concern: (1) an integration of IT Products and IT
Services within an existing IT Process architecture and; (2) how IT
Product and IT Services are built into the framework of Product Life
Cycle, Project Life Cycle and SDLC.
Abstract: There are various approaches to implement quality
improvements. Organizations aim for a management standard which
is capable of providing customers with quality assurance on their
product/service via continuous process improvement. Carefully
planned steps are necessary to ensure the right quality improvement
methodology (QIM) and business operations are consistent, reliable
and truly meet the customers' needs. This paper traces the evolution
of QIM in Malaysia-s Information Technology (IT) industry in the
past, current and future; and highlights some of the thought of
researchers who contributed to the science and practice of quality,
and identifies leading methodologies in use today. Some of the
misconceptions and mistakes leading to quality system failures will
also be examined and discussed. This paper aims to provide a general
overview of different types of QIMs available for IT businesses in
maximizing business advantages, enhancing product quality,
improving process routines and increasing performance earnings.