Abstract: The number and adequacy of Performance-Indicators
(PIs) for organisational purposes are core to the success of
organisations and a major concern to the sponsor of this research.
This assignment developed a procedure to improve a firm’s
performance assessment system, by identifying two key-PIs out of 28
initial ones, and by setting criteria and their relative importance to
validate and rank the adequacy and the right number of operational
metrics. The Analytical-Hierarchy-Process was used with a synthesismethod
to treat data coming from the management inquiries.
Although organisational alignment has been achieved, business
processes should also be targeted and PIs continuously revised.
Abstract: Environmental concerns about the scarcity of marine
resources are critical driving forces for firms aiming to prepare their
supply chains for sustainability. Building on previous work, this
paper highlights the implementation of good practices geared towards
sustainable operations in the seafood department, which were
pursued in an exploratory retailer case. Outcomes of the adopted
environmentally and socially acceptable fish retailing strategies,
ranged from traceability, to self-certification and eco-labelling. The
consequences for business were, as follows: stronger collaboration
and trust across the chain of custody, improvement of sponsors’
image and of consumers’ loyalty and, progress in the Greenpeace
retailers’ evaluation ranking.
Abstract: This research tested the performance of alternative
warehouse designs concerning the picking process. The chosen
performance measures were Travel Distance and Total Fulfilment
Time. An explanatory case study was built up around a model
implemented with SIMUL8. Hypotheses were set by selecting
outcomes from the literature survey matching popular empirical
findings. 17.4% reductions were found for Total Fulfilment Time and
Resource Utilisation. The latter was then used as a proxy for
operational efficiency. Literal replication of theoretical data-patterns
was considered as an internal validity sign. Assessing the estimated
changes benefits ahead of implementation was found to be a
contribution to practice.