Abstract: In the queueing theory, it is assumed that customer
arrivals correspond to a Poisson process and service time has the
exponential distribution. Using these assumptions, the behaviour of
the queueing system can be described by means of Markov chains
and it is possible to derive the characteristics of the system. In the
paper, these theoretical approaches are presented on several types of
systems and it is also shown how to compute the characteristics in a
situation when these assumptions are not satisfied