Abstract: The check-in area of airport terminal is one of the
busiest sections at airports at certain periods. The passengers are
subjected to queues and delays during the check-in process. These
delays and queues are due to constraints in the capacity of service
facilities. In this project, the airport terminal is decomposed into
several check-in areas. The airport check-in scheduling problem
requires both a deterministic (integer programming) and stochastic
(simulation) approach. Integer programming formulations are
provided to minimize the total number of counters in each check-in
area under the realistic constraint that counters for one and the same
flight should be adjacent and the desired number of counters
remaining in each area should be fixed during check-in operations.
By using simulation, the airport system can be modeled to study the
effects of various parameters such as number of passengers on a
flight and check-in counter opening and closing time.