Abstract: Many quality models have been used to measure egovernment
portals quality. However, the absence of an international
consensus for e-government portals quality models results in many
differences in terms of quality attributes and measures. The aim of
this paper is to compare and analyze the existing e-government
quality models proposed in literature (those that are based on ISO
standards and those that are not) in order to propose guidelines to
build a good and useful e-government portals quality model. Our
findings show that, there is no e-government portal quality model
based on the new international standard ISO 25010. Besides that, the
quality models are not based on a best practice model to allow
agencies to both; measure e-government portals quality and identify
missing best practices for those portals.
Abstract: The e-government emerging concept transforms the
way in which the citizens are dealing with their governments. Thus,
the citizens can execute the intended services online anytime and
anywhere. This results in great benefits for both the governments
(reduces the number of officers) and the citizens (more flexibility and
time saving). Therefore, building a maturity model to assess the egovernment
portals becomes desired to help in the improvement
process of such portals. This paper aims at proposing an egovernment
maturity model based on the measurement of the best
practices’ presence. The main benefit of such maturity model is to
provide a way to rank an e-government portal based on the used best
practices, and also giving a set of recommendations to go to the
higher stage in the maturity model.