Abstract: After reporting a literature review on Customer
Relationship Management (CRM) and knowledge management, some
important issued arise, in particular related to the lack of success of
CRM strategies implementation. The paper contributes to this
proposing an integrated model of CRM success taking into account
complementary factors such as organizational factors, technology,
knowledge management and customer orientation.
Abstract: IETF RFC 2002 originally introduced the wireless
Mobile-IP protocol to support portable IP addresses for mobile
devices that often change their network access points to the Internet.
The inefficiency of this protocol mainly within the handoff
management produces large end-to-end packet delays, during
registration process, and further degrades the system efficiency due to
packet losses between subnets. The criterion to initiate a simple and
fast full-duplex connection between the home agent and foreign
agent, to reduce the roaming duration, is a very important issue to be
considered by a work in this paper. State-transition Petri-Nets of the
modeling scenario-based CIA: communication inter-agents procedure
as an extension to the basic Mobile-IP registration process was
designed and manipulated. The heuristic of configuration file during
practical Setup session for registration parameters, on Cisco platform
Router-1760 using IOS 12.3 (15)T is created. Finally, stand-alone
performance simulations results from Simulink Matlab, within each
subnet and also between subnets, are illustrated for reporting better
end-to-end packet delays. Results verified the effectiveness of our
Mathcad analytical manipulation and experimental implementation. It
showed lower values of end-to-end packet delay for Mobile-IP using
CIA procedure. Furthermore, it reported packets flow between
subnets to improve packet losses between subnets.
Abstract: Intellectual capital reporting becomes critical at
universities, mainly due to the fact that knowledge is the main output
as well as input in these institutions. In addition, universities have
continuous external demands for greater information and
transparency about the use of public funds, and are increasingly
provided with greater autonomy regarding their organization,
management, and budget allocation. This situation requires new
management and reporting systems. The purpose of the present study
is to provide a model for intellectual capital report in Spanish
universities. To this end, a questionnaire was sent to every member of
the Social Councils of Spanish public universities in order to identify
which intangible elements university stakeholders demand most. Our
proposal for an intellectual capital report aims to act as a guide to
help the Spanish universities on the road to the presentation of
information on intellectual capital which can assist stakeholders to
make the right decisions.