Wasting Human and Computer Resources

The legends about “user-friendly” and “easy-to-use”
birotical tools (computer-related office tools) have been spreading
and misleading end-users. This approach has led us to the extremely
high number of incorrect documents, causing serious financial losses
in the creating, modifying, and retrieving processes. Our research
proved that there are at least two sources of this underachievement:
(1) The lack of the definition of the correctly edited, formatted
documents. Consequently, end-users do not know whether their
methods and results are correct or not. They are not aware of their
ignorance. They are so ignorant that their ignorance does not allow
them to realize their lack of knowledge. (2) The end-users’ problem
solving methods. We have found that in non-traditional programming
environments end-users apply, almost exclusively, surface approach
metacognitive methods to carry out their computer related activities,
which are proved less effective than deep approach methods.
Based on these findings we have developed deep approach
methods which are based on and adapted from traditional
programming languages. In this study, we focus on the most popular
type of birotical documents, the text based documents. We have
provided the definition of the correctly edited text, and based on this
definition, adapted the debugging method known in programming.
According to the method, before the realization of text editing, a
thorough debugging of already existing texts and the categorization
of errors are carried out. With this method in advance to real text
editing users learn the requirements of text based documents and also
of the correctly formatted text.
The method has been proved much more effective than the
previously applied surface approach methods. The advantages of the
method are that the real text handling requires much less human and
computer sources than clicking aimlessly in the GUI (Graphical User
Interface), and the data retrieval is much more effective than from
error-prone documents.

• Mária Csernoch
• Piroska Biró

• Deep approach metacognitive methods
• error-prone birotical documents
• financial losses
• human and computer resources.

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