Using Knowledge Management for Creating Knowledge Society through e-Government Services in Montenegro
The waves of eGovernment are rising very fast
through almost all public administration, or at least most of the
public administrations around the world, and not only the public
administration, but also the entire government and all of their
organization as a whole. The government uses information
technology, and above all the internet or web network, to facilitate
the exchange of services between government agencies and citizens,
businesses, employees and other non-governmental agencies. With
efficient and transparent information exchange, the information
becomes accessible to the society (citizens, business, employees etc.),
and as a result of these processes the society itself becomes the
information society or knowledge society. This paper discusses the
knowledge management for eGovernment development in
significance and role. Also, the paper reviews the role of virtual
communities as a knowledge management mechanism to support
eGovernment in Montenegro. It explores the need for knowledge
management in eGovernment, identifies knowledge management
technologies, and highlights the challenges for developing countries,
such as Montenegro in the implementation of eGovernment. The
paper suggests that knowledge management is needed to facilitate
information exchange and transaction processing with citizens, as
well as to enable creation of knowledge society.
[1] Electronic Commerce - A Managerial Perspective 2006,
Turban/King/Lee/Viehland, 2006, Pearson Education, Inc., Upper
Saddle River, New Jersey 07458
[2] Paul Philips, "E-business strategy: Text and cases", McGraw-Hill
Education, UK 2003
[3] Ravi Kalakota, Marcia Robinson, "E-commerce 2.0: A guide to
success", Mate, Zagreb 2002
[4] Mahmud Akhter Shareef, Yogesh Kumar Dwivedi, Michael D.
Williams, Nitish Singh, "Proliferation of the Internet Economy: ECommerce
for Global Adoption, Resistance and Cultural Evolution",
Copyright 2009 by IGI Global.
[5] A study for the Ministry of Enterprise, Energy and Communications,
Government Offices of Sweden by SCF Associates Ltd, ÔÇ×A Green
Knowledge Society - An ICT policy agenda to 2015 for Europe-s future
knowledge society", September 2009
[6] International Telecommunication Union, "Measuring the information
society - the ICT development index", 2009 ITU
[7] World information society report 2007 - Beyond WSIS (Geneva 2003 -
Tunis 2005), International Telecommunication Union, United Nations
Conference on Trade and Development, June 2007
[8] E-Government - The Digital Divide And Information Sharing:
Examining The Issues, Thomas B. Riley, Commonwealth Centre for EGovernance
[9] Nagy K. Hanna, "e-Transformation - Enabling New Development
Strategies", ┬® Springer Science+Business Media, LLC 2010
[10] Christian Wagner, Karen Cheung, Fion Lee, Rachael Ip, "Enhancing Egovernment
in Developing Countries: Managing Knowledge through
Virtual Communities", EJISDC (2003) 14, 4, 1-20
[11] Zhitian Zhou, Feipeng Gao, E-government and Knowledge
Management, IJCSNS International Journal of Computer Science and
Network Security, VOL.7 No.6, June 2007
[12] Dr D.C.Misra, "Ten Guiding Principles for Knowledge Management in
E-government", Independent E-government and Knowledge
Management Consultant, New Delhi, India
[1] Electronic Commerce - A Managerial Perspective 2006,
Turban/King/Lee/Viehland, 2006, Pearson Education, Inc., Upper
Saddle River, New Jersey 07458
[2] Paul Philips, "E-business strategy: Text and cases", McGraw-Hill
Education, UK 2003
[3] Ravi Kalakota, Marcia Robinson, "E-commerce 2.0: A guide to
success", Mate, Zagreb 2002
[4] Mahmud Akhter Shareef, Yogesh Kumar Dwivedi, Michael D.
Williams, Nitish Singh, "Proliferation of the Internet Economy: ECommerce
for Global Adoption, Resistance and Cultural Evolution",
Copyright 2009 by IGI Global.
[5] A study for the Ministry of Enterprise, Energy and Communications,
Government Offices of Sweden by SCF Associates Ltd, ÔÇ×A Green
Knowledge Society - An ICT policy agenda to 2015 for Europe-s future
knowledge society", September 2009
[6] International Telecommunication Union, "Measuring the information
society - the ICT development index", 2009 ITU
[7] World information society report 2007 - Beyond WSIS (Geneva 2003 -
Tunis 2005), International Telecommunication Union, United Nations
Conference on Trade and Development, June 2007
[8] E-Government - The Digital Divide And Information Sharing:
Examining The Issues, Thomas B. Riley, Commonwealth Centre for EGovernance
[9] Nagy K. Hanna, "e-Transformation - Enabling New Development
Strategies", ┬® Springer Science+Business Media, LLC 2010
[10] Christian Wagner, Karen Cheung, Fion Lee, Rachael Ip, "Enhancing Egovernment
in Developing Countries: Managing Knowledge through
Virtual Communities", EJISDC (2003) 14, 4, 1-20
[11] Zhitian Zhou, Feipeng Gao, E-government and Knowledge
Management, IJCSNS International Journal of Computer Science and
Network Security, VOL.7 No.6, June 2007
[12] Dr D.C.Misra, "Ten Guiding Principles for Knowledge Management in
E-government", Independent E-government and Knowledge
Management Consultant, New Delhi, India
@article{"International Journal of Business, Human and Social Sciences:64110", author = "Tamara Djurickovic", title = "Using Knowledge Management for Creating Knowledge Society through e-Government Services in Montenegro", abstract = "The waves of eGovernment are rising very fast
through almost all public administration, or at least most of the
public administrations around the world, and not only the public
administration, but also the entire government and all of their
organization as a whole. The government uses information
technology, and above all the internet or web network, to facilitate
the exchange of services between government agencies and citizens,
businesses, employees and other non-governmental agencies. With
efficient and transparent information exchange, the information
becomes accessible to the society (citizens, business, employees etc.),
and as a result of these processes the society itself becomes the
information society or knowledge society. This paper discusses the
knowledge management for eGovernment development in
significance and role. Also, the paper reviews the role of virtual
communities as a knowledge management mechanism to support
eGovernment in Montenegro. It explores the need for knowledge
management in eGovernment, identifies knowledge management
technologies, and highlights the challenges for developing countries,
such as Montenegro in the implementation of eGovernment. The
paper suggests that knowledge management is needed to facilitate
information exchange and transaction processing with citizens, as
well as to enable creation of knowledge society.", keywords = "information, eGovernment, knowledge management,
knowledge society", volume = "6", number = "7", pages = "1928-7", }