The Effects of Work Values, Work-Value Congruence and Work Centrality on Organizational Citizenship Behavior

The aim of this study is to test the “work values" inventory developed by Tevruz and Turgut and to utilize the concept in a model, which aims to create a greater understanding of the work experience. In the study multiple effects of work values, work-value congruence and work centrality on organizational citizenship behavior are examined. In this respect, it is hypothesized that work values and work-value congruence predict organizational citizenship behavior through work centrality. Work-goal congruence test, Tevruz and Turgut-s work values inventory are administered along with Kanungo-s work centrality and Podsakoff et al.-s [47] organizational citizenship behavior test to employees working in Turkish SME-s. The study validated that Tevruz and Turgut-s work values inventory and the work-value congruence test were reliable and could be used for future research. The study revealed the mediating role of work centrality only for the relationship of work values and the responsibility dimension of citizenship behavior. Most important, this study brought in an important concept, work-value congruence, which enables a better understanding of work values and their relation to various attitudinal variables.

Authors:



References:
[1] C. Alderfer. Existence, relatedness, & growth. New York: Free Press,
1972.
[2] R. Barker. Ecological Psychology. Stanford, CA: Stanford University
Press, 1968.
[3] T. L. Beukman. The Effect of Selected Variables on Leadership Behavior
within the Framework of a Transformational Organization Paradigm.
University of Pretoria, Pretoria: Unpublished Doctoral Dissertation,
2005. http://upetd.up.ac.za/thesis/available/etd-11082005-083347/
[4] P. M. Blau. Exchange and Power in social life. New York: Wiley, 1964
[5] M. Bolino. Citizenship and Impression Management: Good Soldiers or
Good Actors? Academy of Management Review, Vol. 24, 1, 1999 pp.
82-98
[6] I. Borg. Multiple facetisations of work values. Applied Psychology: An
International Review. 39, 1990, pp. 401-412.
[7] P. Bourdieu. Cultural Reproduction and Social Reproduction. in Brown,
R. Knowledge, Education and Cultural Change. Tavistock, 1973.
[8] P. Bourdieu, and J. C. Passeron. Reproduction in Education, Society,
and Culture. Sage, 1977.
[9] J. O. Crites. Factor Analytical Definitions of Vocational Motivation.
Journal of Applied Psychology, 43, 1961, pp.330-337.
[10] J. Diefendorff, D. Brown, A. Kamin, and R. Lord. Examining the roles
of job involvement and work centrality in predicting organizational
citizenship behaviors and job performance. Journal of Organizational
Behavior 23, 2002, pp. 93-108
[11] R. Dubin. Industrial workers- world: a study of the ÔÇÿcentral life interests-
of industrial workers, Social Problems. (3), 1956, pp.131-142.
[12] R. Dubin, J. E. Champoux and L. W. Porter. Central life interest and
organizational commitment of blue-collar and clerical workers.
Administrative Science Quarterly, 20, 1975, pp. 411-421.
[13] D. Elizur. Facets of work values: a structural analysis of work outcomes.
Journal of Applied Psychology, 69, 1984, pp.379-389
[14] D. Elizur, I. Borg, R. Hunt and I. M. Beck. The structure of work values:
A cross-cultural comparison. Journal of Organizational Behavior. 12,
1991, pp.21-38.
[15] L. Festinger. A Theory Of Cognitive Dissonance. Tavistock, 1959
[16] W. C. Frederick and J. Weber. The values of corporate managers and
their critics: An empirical description and normative implications. In
Frederick, W. C. and Weber, J. (Eds.). Business ethics: Research issues
and empirical studies. Greenwich, CT: JAI Press, 1990, pp.123-144.
[17] J. R. P. French and R. Kahn. A Programmatic Approach to Studying the
Industrial Environment and Mental Health. Journal of Social Issues. 18,
1962, pp.1-47.
[18] J. M. George and G. R. Jones. Experiencing Work: Values, attitudes, and
moods. Human Relations, 50 (4), 1997, pp.393-416
[19] E. Ginzberg, S. W. Ginsburg, S. Axelrad and J. L. Herma. Occupational
Choice: an approach to a general theory. New York: Columbia
University Press, 1951.
[20] M. Greenberg and B. Baron, B. Behavior in Organizations. Prentice Hall
(6th Ed), Singapore, 2000.
[21] F. Heider. The Psychology of Interpersonal Relations. New York: Wiley,
1958.
[22] F. Herzberg, B. Mausner and B. B. Snyderman. The Motivaiton to Work.
New York: Wiley, 1959.
[23] R. R. Hirschfeld and H. S. Field. General Commitment to Work. Journal
of Organizational Behavior. 21. 2000. pp.789-800.
[24] J. Ö. İşbaşı. Örgütsel Vatandaşlık Davranışı: Farklı Ölçeklerin
Uygulanabilirli─ƒine ─░li┼ƒkin Bir ├çal─▒┼ƒma. 8. Ulusal Yönetim and
Organizasyon Kongresi: 2000, pp.359-372.
[25] L. A. James and L. R. James. Integrating work environment perceptions:
Explorations into the measurement of meaning. Journal of Applied
Psychology. 74, 1989, pp.739-751.
[26] E. E. Jones and H. B. Gerard. Foundations of Social Psychology. New
York: Wiley, 1967.
[27] R. N. Kanungo. Work Alienation. New York: Praeger, 1982.
[28] R. N. Kanungo and S. Misra. The Basis of Involvement in Work and
Family Contexts. International Journal of Psychology, 23, 1988,
pp.267-282
[29] Z. Karakitapoglu Ayg├╝n and E. O. Imamoglu. Value domains of Turkish
adults and university students. The Journal of Social Psychology.
142(3), 2002, pp. 333-351.
[30] D. Katz and R. Kahn. The social psychology of organizations. (2nd Ed.).
New York: John Wiley, 1978.
[31] C. Kluckhohn. Values and value-orientations in the theory of action: An
exploration in definition and classification. In T. Parsons & E. Shils
(Eds.), Toward a general theory of action. Cambridge, MA: Harvard
University Press, 1951.
[32] D. L. Krebs. Alturism: An Examination of the concept and a review of
the literature. Psychological Bulletin, 73, 1970, pp. 258-302.
[33] E. A. Locke. The nature and causes of job satisfaction. in M. D.
Dunnette (Ed.), Handbook of Industrial and Organizational Psychology
(pp. 1297-1349). Chicago, IL: Rand McNally, 1976.
[34] B. Mannheim, Y. Baruch and J. Tal. Alternative models for antecedents
and outcomes of work centrality and job satisfaction of high-tech
personnel. Human Relations, 50, 1997, pp.1537-1561.
[35] B. L. McNeely and B. M. Meglino. Good Soldiers or Good Duty? The
role of work values and contextual antecedents in prosocial
organizational behavior. Academy of Management Proceedings. 1992,
pp.232-236.
[36] Meglino, B. M. and Ravlin, E. C. (1998). Individual Values in
Organizations: Concepts, Controversies and Research. Journal of
Management, 24(3), 351-390
[37] R. H. Moorman. The Influence of Cognitive and Affective Based Job
Satisfaction Measures on the Relationship between Satisfaction and
Organizational Citizenship Behavior. Human Relations 46, 1993,
pp.759-776.
[38] C. Mottaz. The relative importance of intrinsic and extrinsic rewards as
determinants of work satisfaction. The Sociological Quarterly. 26(3).
1985, pp. 365-385.
[39] MOW (Meaning of Working International Research Team). The
Meaning of Working: An Eight Country Comparative Study. London:
Academic Press, 1987.
[40] W. R. Nord, A. P. Brief, J. M. Atieh, and E. M. Doherty. Studying
meanings of work: The case of work values. In Brief, A. and Nord, W.
(Eds.). Meanings of occupational work: A collection of essays.
Lexington: Lexington Books, 1990.
[41] D. W. Organ, P. M. Podsakoff and S. B. MacKenzie. Organizational
Citizenship Behavior: Its Nature, Antecedents, and Consequences. Sage
Publications, 2006, USA.
[42] D. W. Organ. Organizational citizenship behavior: The good soldier
syndrome. Lexington, 1988, MA: Lexington Books.
[43] D.W. Organ and A. Lingl. Personality, satisfaction and organizational
citizenship behavior. The Journal of Social Psychology, Vol.135 (3),
1995, pp.339-350
[44] D.W. Organ and K. Ryan. A meta-analytic review of attitudinal and
dispositional predictors of organizational citizenship behavior,
Personnel Psychology, 48 (4), 1995, pp.775-803.
[45] M. Özdevecioğlu. Örgütsel vatandaşlık davranışı ile üniversite
ö─ƒrencilerinin baz─▒ demografik özellikleri ve akademik ba┼ƒar─▒lar─▒
aras─▒ndaki ili┼ƒkilerin belirlenmesine yönelik bir ara┼ƒt─▒rma. Erciyes
Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Sayı: 20, Ocak-
Haziran 2003, 117-135.
[46] I. M. Paullay, G. M. Alliger and E. F. Stone-Romero. Construct
validation of two instruments designed to measure job involvement and
work centrality. Journal of Applied Psychology, 79, 1994, pp. 224-228
[47] M. F. Peterson and S. A. Ruiz-Quintanilla. Cultural socialization as a
source of intrinsic work motivation. Group & Organization
Management, 28(2), 2003, pp. 188-216.
[48] P. M. Podsakoff and S. B. MacKenzie. Organizational citizenship
behavior and sales unit effectiveness. Journal of Marketing Research,
31, 1994, pp.351-363.
[49] P. M. Podsakoff and S. B. MacKenzie. Impact of Organizational
Citizenship Behavior on Organizational Performance: A Review and
Suggestions for Future Research. Human Performance. 10(2), 1997,
pp.133-151.
[50] P. M. Podsakoff, M. Ahearne and S. B. MacKenzie. Organizational
Citizenship Behavior and the quantity and quality of work group
performance. Journal of Applied Psychology, 82, 1997, pp.262-270
[51] P. M. Podsakoff, S. B. MacKenzie, R. H. Moorman and R. Fetter
Transformational Leader Behaviors and Their Effects on Followers-
Trust in Leader, Satisfaction, and Organizational Citizenship behaviors.
Leadership Quarterly 1, 1990, pp.107-142.
[52] P. M. Podsakoff, S. B. MacKenzie, and R. Fetter. Organizational
citizenship behavior and objective productivity as determinants of
managerial evaluations of salespersons- performance. Organizational
Behavior and Human Decision Processes, 50, 1997, pp.123-150.
[53] P. M. Podsakoff, S. B. MacKenzie and R. Fetter. The impact of
organizational citizenship behavior on evaluations of sales performance.
Journal of Marketing, 57, 1993, pp.70-80
[54] R. G. L. Pryor. Differences among differences: In search of general work
preference dimensions. Journal of Applied Psychology, 72, 1987,
pp.426-433
[55] R.A. Roe and P. Ester. Values and work: Empirical Findings and
Theoretical Perspective. Applied Psychology: an International Review.
48 (1). 1999, pp.1-21.
[56] M. Rokeach. The nature of human values. New York: Free Press, 1973.
[57] M. Ros, S. H. Schwartz, and S. Surkis. Basic individual values, work
values, and the meaning of work. Applied Psychology: An international
review, 48 (1), 1999, pp.49-71.
[58] M. Rosenberg. Occupations and values. Glencoe, IL: Free Press, 1957.
[59] J. J. Ryan. Work values and organizational citizenship behaviors: values
that work for employees and organizations, Journal of Business and
Psychology. 17 (1), 2002.
[60] B. Šverko. Origin of individual differences in importance attached to
work: A model and a contribution to its evaluation. Journal of
Vocational Behavior, 34, 28-39, 1989.
[61] S. Tevruz. Çalışma amaçları, bireyselci ve toplulukçu olma, çalışmanın
yaşam içinde kapladığı yer. M.Ü. Örgütsel Davranış Anabilim Dalı
B├╝lteni, (5), 1999, pp. 3-11
[62] S. Tevruz and T. Turgut. Çalışma Amaçlarının Tesbiti ve Çalışma
Amaçları Testinin Geliştirilmesi. Öneri Dergisi, 6 (22), 2004, pp.33-44.
[63] T. Turgut and S. Tevruz. Çalışma Amaçları, Meslekler ve Çalışmaya
Ayr─▒lan Zaman. Yönetim Ara┼ƒt─▒rmalar─▒ Dergisi. 3(1), 2003, pp.57-80
[64] D.L. Turnipseed. Are Good Soldiers Good? Exploring the Link between
Organizational Citizenship Behavior and Personnel Ethics. Journal of
Business Research, (55), 2002, pp. 1-15.
[65] B. Uçanok. Çalışma Ahlakının Kontrol Odağı, Dindarlık ve Demografik
Değişkenlerle İlişkisi. M. Ü. Örgütsel Davranış Anabilim Dalı Bülteni.
Ekim 2004, (9), pp.3-18.
[66] N. Uyguç. Cinsiyet, Bireysel Değerler ve Meslek Seçimi. Dokuz Eylül
Üniversitesi İktisadi İdari Bilimler Fakültesi Dergisi, 18(1), 2003,
pp.93-103.
[67] V. Uysal. Geleneksellik-Cagdaslik Baglaminda T├╝rkiye-de Dindarlik ve
Kadin. Camlica Yayinlari, 2003.
[68] V. Vroom. Wo r k a n d M o t i v a t i o n . New York: John Wiley &
Sons, 1964.
[69] G.B. Wright, C. P. Cullinan and D. M. Bline. The Relationship between
Individual-s Values and Perceptions of Moral Intensity: An Empirical
Study. Behavioral Research in Accounting, Supplement Conference
Papers, 9(26), 1997, pp.26-40.
[70] S. Zedeck. Commentary on Diversity and Work-Family Values. in
Earley and Erez (1997). New Perspectives on International Industrial /
Organizational Psychology. 319- 332, New Lexington Press, 1997, San
Francisco.