The Effect of Organizational Communications System on Interpersonal Conflict in Physical Education Offices of Isfahan Province, IRAN
The purpose of this study was to survey the effect of
organizational communication system on the conflict in physical
education offices of Isfahan province. The research methodology of
this research was a descriptive study. All employees working in
physical education offices of Isfahan province were included in the
sample for this study (N= 236). Researcher made questionnaire and
demographic questionnaire were used as investigation instruments.
Based on the result of chi square test, there is significant difference
between organizational communication system and interpersonal
conflict. The most of participants evaluate communication in an
informal way and pointed out that the communication channels were
not open. Based on the result of binomial test, interpersonal conflict
exists in physical education offices of Isfahan.
[1] S. R. Axley, "Communication at work", Management and the
communication intensive organization, Quourm Books, London, UK,
1996.
[2] R. L. Heath, "From interpersonal contacts to external affairs:
Management of corporate communication". Lawrence Erlbaum
Associates, Hillsdale, NJ, 1994.
[3] J. R. Taylor, "How to read an organization, Rethinking the theory of
organizational communication", Ablex Publishing, Norword, NY,
1993.
[4] L. Mogel, "Making it in public relations: an insider-s guide to career
opportunities", Lawrence Erlbaum Associates, Mahwah, NJ, 2002.
[5] K. Cloke, and J. Goldsmith, "Resolving conflicts at work", A complete
guide for everyone on the job, Jossey-Boass, San Francisco, CA, 2000.
[6] J. C. McCroskey, "Willingness to communicate", Daly .J.A.
McCroskey.J.C., Ayres.J., Hopf.T. & Ayres.D.M, communication
apprehension, and self-perceived communication competence:
conceptualization and perspectives, ,Avoiding communication:
Shyness, reticence, and communication apprehension, Hampton Press,
Cresskill, NJ, Inc, 1997, pp. 75-108.
[7] LongMan. "Dictionary of American English new ed", Addison Wesley
LongMan, White plains, NY, 1997, pp.158.
[8] M. S. Kim, and T. Leung, "Review and critical synthesis", Roloff.M,
Multicultural view of conflict management styles. Communication Year
Book, Sage Publication, London, UK, vol. 23, pp. 227-269, 2000.
[9] D. Antonioni, "Relationship between the big five personality factors
and conflict management styles", International Journal of Conflict
Management, vol. 9, pp. 336-355, 1998.
[10] K. Ohbuchi, and O. Fukushima, "Personality and interpersonal conflict:
Aggressiveness, self-monitoring, and situational variables",
International Journal of Conflict Management, vol. 8, pp. 99-113, 1997.
[11] L. L. Putnam, "Communication and interpersonal conflict in
organizations". Management Communication Quarterly, vol. 3, pp.
293-301, 1988.
[12] J. P. Meyer, J. M. Gemmell, and G. Irving, "Evaluating the
management of interpersonal conflict in organizations: A factoranalytic
study of outcome criteria", Canadian Journal of Administrative
Sciences, vol. 14, pp. 1-13, 1997.
[13] M. A. Rahim, J. E. Grrett and A. Buntzman, "Ethics of managing
interpersonal conflict in organizations", Journal of Business Ethics, vol.
11, pp. 423, 1992.
[14] W. Neher, "Challenges of change, diversity and continuity,
Organizational Communication", Allyn and Bacon, Boston, MA, 1997.
[15] P. Dawson, "The contemporary experience of people at work,
Understanding organizational change". Sage Publication Ltd, Thousand
Oak, CA, 2003.
[16] M. Hatch, "Modern Symbolic and Postmodern Perspective:
Organization Theory", Oxford University Press, London, UK, 1997.
[17] W. P. Ehling, "Estimating the value of public relations and
communication to an organizations", Grunig J., Excellence in Public
Relations and Communication Management, Lawrence Erlbaum
Associates, Hillsdale, NJ, 1992, pp. 617-638.
[18] K. D. Plowman, "Power in conflict for public relations", Journal of
Public Relations Research, vol. 10, pp. 237-261, 1998.
[19] J. E. Grunig, "Communication, public relations, and effective
organizations, An overview of the book", Grunig J.E, Excellence in
public relations and communication management, Lawrence Erlbaum
Associates, Hillsdale, NJ, 1992, pp. 1-28.
[20] S. Schehka, K. H. Esser, and E. Zimmerman, "Acoustical expression of
arousal in conflict situations in tree shrews", Journal of Comparative
Physiology A: Neuroethology, Sensory, Neural, and Behavioral
Physiology, 2007.
[21] S. Banks, "Multicultural public relations", a social-interpretive
approach, 2nd ed, Iowa State University, Ams, IW, 2000.
[1] S. R. Axley, "Communication at work", Management and the
communication intensive organization, Quourm Books, London, UK,
1996.
[2] R. L. Heath, "From interpersonal contacts to external affairs:
Management of corporate communication". Lawrence Erlbaum
Associates, Hillsdale, NJ, 1994.
[3] J. R. Taylor, "How to read an organization, Rethinking the theory of
organizational communication", Ablex Publishing, Norword, NY,
1993.
[4] L. Mogel, "Making it in public relations: an insider-s guide to career
opportunities", Lawrence Erlbaum Associates, Mahwah, NJ, 2002.
[5] K. Cloke, and J. Goldsmith, "Resolving conflicts at work", A complete
guide for everyone on the job, Jossey-Boass, San Francisco, CA, 2000.
[6] J. C. McCroskey, "Willingness to communicate", Daly .J.A.
McCroskey.J.C., Ayres.J., Hopf.T. & Ayres.D.M, communication
apprehension, and self-perceived communication competence:
conceptualization and perspectives, ,Avoiding communication:
Shyness, reticence, and communication apprehension, Hampton Press,
Cresskill, NJ, Inc, 1997, pp. 75-108.
[7] LongMan. "Dictionary of American English new ed", Addison Wesley
LongMan, White plains, NY, 1997, pp.158.
[8] M. S. Kim, and T. Leung, "Review and critical synthesis", Roloff.M,
Multicultural view of conflict management styles. Communication Year
Book, Sage Publication, London, UK, vol. 23, pp. 227-269, 2000.
[9] D. Antonioni, "Relationship between the big five personality factors
and conflict management styles", International Journal of Conflict
Management, vol. 9, pp. 336-355, 1998.
[10] K. Ohbuchi, and O. Fukushima, "Personality and interpersonal conflict:
Aggressiveness, self-monitoring, and situational variables",
International Journal of Conflict Management, vol. 8, pp. 99-113, 1997.
[11] L. L. Putnam, "Communication and interpersonal conflict in
organizations". Management Communication Quarterly, vol. 3, pp.
293-301, 1988.
[12] J. P. Meyer, J. M. Gemmell, and G. Irving, "Evaluating the
management of interpersonal conflict in organizations: A factoranalytic
study of outcome criteria", Canadian Journal of Administrative
Sciences, vol. 14, pp. 1-13, 1997.
[13] M. A. Rahim, J. E. Grrett and A. Buntzman, "Ethics of managing
interpersonal conflict in organizations", Journal of Business Ethics, vol.
11, pp. 423, 1992.
[14] W. Neher, "Challenges of change, diversity and continuity,
Organizational Communication", Allyn and Bacon, Boston, MA, 1997.
[15] P. Dawson, "The contemporary experience of people at work,
Understanding organizational change". Sage Publication Ltd, Thousand
Oak, CA, 2003.
[16] M. Hatch, "Modern Symbolic and Postmodern Perspective:
Organization Theory", Oxford University Press, London, UK, 1997.
[17] W. P. Ehling, "Estimating the value of public relations and
communication to an organizations", Grunig J., Excellence in Public
Relations and Communication Management, Lawrence Erlbaum
Associates, Hillsdale, NJ, 1992, pp. 617-638.
[18] K. D. Plowman, "Power in conflict for public relations", Journal of
Public Relations Research, vol. 10, pp. 237-261, 1998.
[19] J. E. Grunig, "Communication, public relations, and effective
organizations, An overview of the book", Grunig J.E, Excellence in
public relations and communication management, Lawrence Erlbaum
Associates, Hillsdale, NJ, 1992, pp. 1-28.
[20] S. Schehka, K. H. Esser, and E. Zimmerman, "Acoustical expression of
arousal in conflict situations in tree shrews", Journal of Comparative
Physiology A: Neuroethology, Sensory, Neural, and Behavioral
Physiology, 2007.
[21] S. Banks, "Multicultural public relations", a social-interpretive
approach, 2nd ed, Iowa State University, Ams, IW, 2000.
@article{"International Journal of Business, Human and Social Sciences:52389", author = "H. Eshraghi. and L. Salehi.", title = "The Effect of Organizational Communications System on Interpersonal Conflict in Physical Education Offices of Isfahan Province, IRAN", abstract = "The purpose of this study was to survey the effect of
organizational communication system on the conflict in physical
education offices of Isfahan province. The research methodology of
this research was a descriptive study. All employees working in
physical education offices of Isfahan province were included in the
sample for this study (N= 236). Researcher made questionnaire and
demographic questionnaire were used as investigation instruments.
Based on the result of chi square test, there is significant difference
between organizational communication system and interpersonal
conflict. The most of participants evaluate communication in an
informal way and pointed out that the communication channels were
not open. Based on the result of binomial test, interpersonal conflict
exists in physical education offices of Isfahan.", keywords = "Communication, Employees, Interpersonal conflict.", volume = "4", number = "6", pages = "759-6", }
