Designing Software Quality Measurement System for Telecommunication Industry Using Object-Oriented Technique
Numbers of software quality measurement system have been implemented over the past few years, but none of them focuses on telecommunication industry. Software quality measurement system for telecommunication industry was a system that could calculate the quality value of the measured software that totally focused in telecommunication industry. Before designing a system, quality factors, quality attributes and quality metrics were identified based on literature review and survey. Then, using the identified quality factors, quality attributes and quality metrics, quality model for telecommunication industry was constructed. Each identified quality metrics had its own formula. Quality value for the system was measured based on the quality metrics and aggregated by referring to the quality model. It would classify the quality level of the software based on Net Satisfaction Index (NSI). The system was designed using object-oriented approach in web-based environment. Thus, existing of software quality measurement system was important to both developers and users in order to produce high quality software product for telecommunication industry.
[1] El-Korany, D. Nabil, and A.S. Salim,“Quality Measurement Model for
KADS-Domain Knowledge”, Academic Journal. 2010.
[2] Karine, M. M., et al., “The Squale Model - a Practice-based Industrial
Quality Model”, Paris, France: University of Paris. 2009.
[3] MSC, MSC Malaysia Company Directory, 2013. (cited 26/06/2013,
available from http://www.mscmalaysia.my)
[4] C. Jones, “Applied Software Measurement: Global Analysis of
Productivity and Quality,” 3rd ed. New York: McGraw-Hill, 2008, pp.
55-68.
[5] S. H. Kan, “Metrics and Models in Software Quality Engineering,” 2nd
ed. Addison Wesley, 2002, pp. 30-45. [6] S. Jari, T. Vesa and T. Markku, “Current Practice of Measuring Quality
in Finnish Software Engineering Industry. Software Process
Improvement,” Vol 4257, pp.100-110, 2006.
[7] J. Bansiya, and C.G. Davis. “A hierarchical model for object-oriented
design quality assessment,” IEEE Transactio,. vol. 2, pp:4-17, 2002.
[8] Chidamber, and Kemerer. “A metric suite for object-oriented
design,”IEEE Transaction, Vol. 20 (6), pp.476-493, 1994.
[9] F. B. Abreu and R. Carapuca, “Candidate metrics for object-oriented
software within a taxonomy framework,” System and Software, Vol. 26,
pp. 87-96, 1994.
[10] F. B. Abreu and W. Melo, “Evaluating the impact of object-oriented
design on software quality,” Paper read at 3rd International
Sysmposium on Software Metrics: From Measurement to Empirical
Results, Berlin, Germany. Mar 25-26, 1996.
[11] F. B Abreu and J.S. Cuche, “Collecting and analyzing the MOOD2
metrics,” Paper read at Workshop on Object-oriented Product Metrics
for Software Quality Assessment, Brussels, Belgium. 1998.
[12] El-Korany, D. Nabil and A.S. Salim, “Quality Measurement Model for
KADS-Domain Knowledge,” Academic Journal, 2010.
[13] Rawashdeh, Adnan and Bassem Matalkah, “A new software quality
model for evaluating COTS components,” Computer Science 2, Vol.(4),
pp. 373-381, 2006.
[14] M. M. Karine, et al. “The Squale Model - a Practice-based Industrial
Quality Model,” Paris, France: University of Paris, 2009.
[15] ISO/IEC JTC /SC 7/WG 6, Software Engineering – Product Quality –
Part 2: External metrics, 2002.
[16] N. F. I. A. Hamid and M. K. Hasan, “Identifying Software Quality
Factors for Telecommunication Industry in Malaysia,” ICEEI conf,
Bandung, Indonesia, 2011, pp. 1-5.
[17] N. F. I. A. Hamid and M.K. Hasan, “Software Quality Model for
Telecommunication Industry in Malaysia,” Jurnal Teknologi, UTM,
July, 2013, pp. 13-19.
[18] N. F. I. A. Hamid and M. K. Hasan, “Software Quality Measurement for
Telecommunication Industry in Malaysia,” MJCS, sumitted for
publication
[19] B. Bruegge and A. H. Dutoit, Object-oriented Software Engineering,
Pearson Prentice Hall, 2004, pp. 185-188.
[20] N. F.I.A. Hamid, Object-oriented Personal Islamic Asset Management
System, Lambert Academic Publishing, 2011, pp. 105-146.
[21] Software Quality Metrics Overview, 2013. (cited 10/07/2013, available
from http://www.pearsonhighered.com/samplechapter/0201729156.pdf)
[1] El-Korany, D. Nabil, and A.S. Salim,“Quality Measurement Model for
KADS-Domain Knowledge”, Academic Journal. 2010.
[2] Karine, M. M., et al., “The Squale Model - a Practice-based Industrial
Quality Model”, Paris, France: University of Paris. 2009.
[3] MSC, MSC Malaysia Company Directory, 2013. (cited 26/06/2013,
available from http://www.mscmalaysia.my)
[4] C. Jones, “Applied Software Measurement: Global Analysis of
Productivity and Quality,” 3rd ed. New York: McGraw-Hill, 2008, pp.
55-68.
[5] S. H. Kan, “Metrics and Models in Software Quality Engineering,” 2nd
ed. Addison Wesley, 2002, pp. 30-45. [6] S. Jari, T. Vesa and T. Markku, “Current Practice of Measuring Quality
in Finnish Software Engineering Industry. Software Process
Improvement,” Vol 4257, pp.100-110, 2006.
[7] J. Bansiya, and C.G. Davis. “A hierarchical model for object-oriented
design quality assessment,” IEEE Transactio,. vol. 2, pp:4-17, 2002.
[8] Chidamber, and Kemerer. “A metric suite for object-oriented
design,”IEEE Transaction, Vol. 20 (6), pp.476-493, 1994.
[9] F. B. Abreu and R. Carapuca, “Candidate metrics for object-oriented
software within a taxonomy framework,” System and Software, Vol. 26,
pp. 87-96, 1994.
[10] F. B. Abreu and W. Melo, “Evaluating the impact of object-oriented
design on software quality,” Paper read at 3rd International
Sysmposium on Software Metrics: From Measurement to Empirical
Results, Berlin, Germany. Mar 25-26, 1996.
[11] F. B Abreu and J.S. Cuche, “Collecting and analyzing the MOOD2
metrics,” Paper read at Workshop on Object-oriented Product Metrics
for Software Quality Assessment, Brussels, Belgium. 1998.
[12] El-Korany, D. Nabil and A.S. Salim, “Quality Measurement Model for
KADS-Domain Knowledge,” Academic Journal, 2010.
[13] Rawashdeh, Adnan and Bassem Matalkah, “A new software quality
model for evaluating COTS components,” Computer Science 2, Vol.(4),
pp. 373-381, 2006.
[14] M. M. Karine, et al. “The Squale Model - a Practice-based Industrial
Quality Model,” Paris, France: University of Paris, 2009.
[15] ISO/IEC JTC /SC 7/WG 6, Software Engineering – Product Quality –
Part 2: External metrics, 2002.
[16] N. F. I. A. Hamid and M. K. Hasan, “Identifying Software Quality
Factors for Telecommunication Industry in Malaysia,” ICEEI conf,
Bandung, Indonesia, 2011, pp. 1-5.
[17] N. F. I. A. Hamid and M.K. Hasan, “Software Quality Model for
Telecommunication Industry in Malaysia,” Jurnal Teknologi, UTM,
July, 2013, pp. 13-19.
[18] N. F. I. A. Hamid and M. K. Hasan, “Software Quality Measurement for
Telecommunication Industry in Malaysia,” MJCS, sumitted for
publication
[19] B. Bruegge and A. H. Dutoit, Object-oriented Software Engineering,
Pearson Prentice Hall, 2004, pp. 185-188.
[20] N. F.I.A. Hamid, Object-oriented Personal Islamic Asset Management
System, Lambert Academic Publishing, 2011, pp. 105-146.
[21] Software Quality Metrics Overview, 2013. (cited 10/07/2013, available
from http://www.pearsonhighered.com/samplechapter/0201729156.pdf)
@article{"International Journal of Information, Control and Computer Sciences:65379", author = "Nor Fazlina Iryani Abdul Hamid and Mohamad Khatim Hasan", title = "Designing Software Quality Measurement System for Telecommunication Industry Using Object-Oriented Technique", abstract = "Numbers of software quality measurement system have been implemented over the past few years, but none of them focuses on telecommunication industry. Software quality measurement system for telecommunication industry was a system that could calculate the quality value of the measured software that totally focused in telecommunication industry. Before designing a system, quality factors, quality attributes and quality metrics were identified based on literature review and survey. Then, using the identified quality factors, quality attributes and quality metrics, quality model for telecommunication industry was constructed. Each identified quality metrics had its own formula. Quality value for the system was measured based on the quality metrics and aggregated by referring to the quality model. It would classify the quality level of the software based on Net Satisfaction Index (NSI). The system was designed using object-oriented approach in web-based environment. Thus, existing of software quality measurement system was important to both developers and users in order to produce high quality software product for telecommunication industry.
", keywords = "Software Quality, Quality Measurement, Object-oriented Approach, Net satisfaction Index.", volume = "7", number = "10", pages = "1296-6", }
