Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective
More and more governments around the world are
introducing e-government as a means of reducing costs, improving
services, saving time and increasing effectiveness and efficiency in
the public sector Therefore e-government has been identified as one
of the top priorities for Saudi government and all its agencies.
However, the adoption of e-government is facing many challenges
and barriers such as technological, cultural, organizational, and social
issues which must be considered and treated carefully by any
government contemplating its adoption. This paper reports on a pilot
study amongst online (e-ready) citizens to identify the challenges and
barriers that affect the adoption of e-government services especially
from their perspective in Saudi society. Based on the analysis of data
collected from an online survey the researcher was able to identify
some of the important barriers and challenges from the e-ready
citizen perspective. As a result, this study has generated a list of
possible strategies to move towards successful adoption of egovernment
services in Saudi Arabia.
[1] Dodd, J. (2000) Delivering on the E-government Promise. A
Government Technology Industry Profile: NIC. Available at
http://bilisimsurasi.org.tr/cg/egitim/kutuphane/NIC.qxd.pdf. Access on
27 Oct 2009.
[2] United Nations, (2008). UN e-government survey 2008: from egovernment
to connected governance. United Nations, New York,
Available online at:
http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN028
607.pdf. Accessed on 19/10/2009
[3] Al-dosari and King., 2004. E-government lifecycle model. Proceeding of
UK Academy of Information Systems Conference. Glasgow Caledonian
University, UK
[4] MCIT (Ministry of Communications and Information Technology).
(2004). "The National Communications and Information Technology
Plan", www.mcit.gov.sa Accessed on 25/11/2009.
[5] Neuman, W. (2006) Social research methods: qualitative and
quantitative approaches, 6th edn, Allyn and Bacon, Boston, MA, USA.
[6] Al- Shareef, K. (2003). The challenges that face e-government in Saudi
Arabia. Work report, King Saud University, Riyadh, Kingdom of Saudi
Arabia.
[7] Al-Smmary, S., (2005). E-readiness in Saudi Arabia. Work report, King
Fahd University of Petroleum and Minerals, Damamm, Kingdom of
Saudi Arabia.
[8] Al-Solbi, H. & Al-Harbi,S. (2008). An exploratory study of factors
determining e-government success in Saudi Arabia. Communications of
the IBIMA, Volume 4, 2008
[9] Ndou , V. (2004). E-government for developing countries: opportunities
and challenges. The Electronic Journal on Information Systems in
Developing Countries 18, 1, 1-24
[10] Layne, K., & Lee, J. (2001). Developing fully functional E-government:
A four stage model. Government Information Quarterly, 18, 122 -136
[11] McClure, D. (2001) Electronic Government: Challenges Must Be
Addressed with Effective Leadership and Management. GAO-01-959T,
Testimony before the Senate Committee on Governmental Affairs, on
behalf of the U.S. General Accounting Office,
http://www.gao.gov/new.items/d01959t.pdf
[12] Layton, T. (2007). Information Security: Design, Implementation,
Measurement, and Compliance. Boca Raton, FL: Auerbach publications
[13] Sharma, S & Gupta, J. (2003). Building Blocks of an E-government-A
Framework. Journal of Electronic Commerce in Organizations, 1(4), 1-
15.
[14] UNPA & ASPA. ( 2001). Benchmarking e-government: A Global
Perspective.
http://unpan1.un.org/intradoc/groups/public/documents/un/unpan003984
.pdf
[15] Alsohybe, N. ( 2007). The implementation of e-government in the
republic of Yemen. Capella University, USA
[16] YESSER, .2009. E-government project:-website of Saudi Arabian egovernment.
Available online at:
http://www.yesser.gov.sa/english/default.asp.
[17] Geetika, P. (2007). Strategic Marketing of E-Government for
Technology Adoption Facilitation Available online at: www.csisigegov.
org/critical_pdf/6_51-60.pdf
[18] Al-Soma, A.(2008).Saudi E-government "Yesser" Plans and
Achievements. Electronic/Mobile Government in Arab States: Building
Capacity in Knowledge Management through Partnership, Beirut,
Lebanon
[19] Feng. L. (2003). Implementing E-government Strategy is Scotland:
Current Situation and Emerging Issues. Journal of Electronic Commerce
in Organizations 1(2), 44-65
[20] ALRiyadh newspaper. (2009). The scholarship program. Riyadh
Newspaper, Saudi Arabia, 16 October, 2009. Accessed on 4/11/2009
[21] Al-Turki, S. & Tang, N. (1998). Information technology environment in
Saudi Arabia: a review. Work report, Leicester University Management
Centre. UK
[22] Akbulut, A. (2003). An investigation of the factors that influence
electronic information sharing between state and local agencies.
Louisiana State University, USA.
[23] Carvin, A., Hill, J. & Smothers, S. (2004). E-government for all:
Ensuring equitable access to online government services. The EDC
center for media & community and the NYS forum
[24] ALRiyadh newspaper. (2010). The Kingdom Budget for 2010. Riyadh
Newspaper, Saudi Arabia, 17 January, 2010. Accessed on 4/2/2010
[1] Dodd, J. (2000) Delivering on the E-government Promise. A
Government Technology Industry Profile: NIC. Available at
http://bilisimsurasi.org.tr/cg/egitim/kutuphane/NIC.qxd.pdf. Access on
27 Oct 2009.
[2] United Nations, (2008). UN e-government survey 2008: from egovernment
to connected governance. United Nations, New York,
Available online at:
http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN028
607.pdf. Accessed on 19/10/2009
[3] Al-dosari and King., 2004. E-government lifecycle model. Proceeding of
UK Academy of Information Systems Conference. Glasgow Caledonian
University, UK
[4] MCIT (Ministry of Communications and Information Technology).
(2004). "The National Communications and Information Technology
Plan", www.mcit.gov.sa Accessed on 25/11/2009.
[5] Neuman, W. (2006) Social research methods: qualitative and
quantitative approaches, 6th edn, Allyn and Bacon, Boston, MA, USA.
[6] Al- Shareef, K. (2003). The challenges that face e-government in Saudi
Arabia. Work report, King Saud University, Riyadh, Kingdom of Saudi
Arabia.
[7] Al-Smmary, S., (2005). E-readiness in Saudi Arabia. Work report, King
Fahd University of Petroleum and Minerals, Damamm, Kingdom of
Saudi Arabia.
[8] Al-Solbi, H. & Al-Harbi,S. (2008). An exploratory study of factors
determining e-government success in Saudi Arabia. Communications of
the IBIMA, Volume 4, 2008
[9] Ndou , V. (2004). E-government for developing countries: opportunities
and challenges. The Electronic Journal on Information Systems in
Developing Countries 18, 1, 1-24
[10] Layne, K., & Lee, J. (2001). Developing fully functional E-government:
A four stage model. Government Information Quarterly, 18, 122 -136
[11] McClure, D. (2001) Electronic Government: Challenges Must Be
Addressed with Effective Leadership and Management. GAO-01-959T,
Testimony before the Senate Committee on Governmental Affairs, on
behalf of the U.S. General Accounting Office,
http://www.gao.gov/new.items/d01959t.pdf
[12] Layton, T. (2007). Information Security: Design, Implementation,
Measurement, and Compliance. Boca Raton, FL: Auerbach publications
[13] Sharma, S & Gupta, J. (2003). Building Blocks of an E-government-A
Framework. Journal of Electronic Commerce in Organizations, 1(4), 1-
15.
[14] UNPA & ASPA. ( 2001). Benchmarking e-government: A Global
Perspective.
http://unpan1.un.org/intradoc/groups/public/documents/un/unpan003984
.pdf
[15] Alsohybe, N. ( 2007). The implementation of e-government in the
republic of Yemen. Capella University, USA
[16] YESSER, .2009. E-government project:-website of Saudi Arabian egovernment.
Available online at:
http://www.yesser.gov.sa/english/default.asp.
[17] Geetika, P. (2007). Strategic Marketing of E-Government for
Technology Adoption Facilitation Available online at: www.csisigegov.
org/critical_pdf/6_51-60.pdf
[18] Al-Soma, A.(2008).Saudi E-government "Yesser" Plans and
Achievements. Electronic/Mobile Government in Arab States: Building
Capacity in Knowledge Management through Partnership, Beirut,
Lebanon
[19] Feng. L. (2003). Implementing E-government Strategy is Scotland:
Current Situation and Emerging Issues. Journal of Electronic Commerce
in Organizations 1(2), 44-65
[20] ALRiyadh newspaper. (2009). The scholarship program. Riyadh
Newspaper, Saudi Arabia, 16 October, 2009. Accessed on 4/11/2009
[21] Al-Turki, S. & Tang, N. (1998). Information technology environment in
Saudi Arabia: a review. Work report, Leicester University Management
Centre. UK
[22] Akbulut, A. (2003). An investigation of the factors that influence
electronic information sharing between state and local agencies.
Louisiana State University, USA.
[23] Carvin, A., Hill, J. & Smothers, S. (2004). E-government for all:
Ensuring equitable access to online government services. The EDC
center for media & community and the NYS forum
[24] ALRiyadh newspaper. (2010). The Kingdom Budget for 2010. Riyadh
Newspaper, Saudi Arabia, 17 January, 2010. Accessed on 4/2/2010
@article{"International Journal of Business, Human and Social Sciences:54719", author = "Mohammed Alshehri and Steve Drew", title = "Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective", abstract = "More and more governments around the world are
introducing e-government as a means of reducing costs, improving
services, saving time and increasing effectiveness and efficiency in
the public sector Therefore e-government has been identified as one
of the top priorities for Saudi government and all its agencies.
However, the adoption of e-government is facing many challenges
and barriers such as technological, cultural, organizational, and social
issues which must be considered and treated carefully by any
government contemplating its adoption. This paper reports on a pilot
study amongst online (e-ready) citizens to identify the challenges and
barriers that affect the adoption of e-government services especially
from their perspective in Saudi society. Based on the analysis of data
collected from an online survey the researcher was able to identify
some of the important barriers and challenges from the e-ready
citizen perspective. As a result, this study has generated a list of
possible strategies to move towards successful adoption of egovernment
services in Saudi Arabia.", keywords = "Challenges, E-government services, adoption, SaudiArabia", volume = "4", number = "6", pages = "869-7", }
