A Multi-Criteria Evaluation Incorporating Linguistic Computing for Service Innovation Performance

The growing influence of service industries has prompted greater attention being paid to service operations management. However, service managers often have difficulty articulating the veritable effects of their service innovation. Especially, the performance evaluation process of service innovation problems generally involves uncertain and imprecise data. This paper presents a 2-tuple fuzzy linguistic computing approach to dealing with heterogeneous information and information loss problems while the processes of subjective evaluation integration. The proposed method based on group decision-making scenario to assist business managers in measuring performance of service innovation manipulates the heterogeneity integration processes and avoids the information loss effectively.

Authors:

• Wen-Pai Wang

Keywords:

• Group decision-making
• Heterogeneity
• Linguisticcomputing
• Multi-criteria
• Service innovation

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