A Crisis Communication Network Based on Embodied Conversational Agents System with Mobile Services
In this paper, we proposed a new framework to incorporate an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and other mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The content on the mobile services can be delivered either through mobile phone or Personal Digital Assistance (PDA). This research has shown that with our proposed framework, the embodied conversation agents system can handle questions intelligently with our multilayer architecture. At the same time, the extended framework can take care of delivery content through a more humanoid interface on mobile devices.
[1] L. Palen, M. Salzman, and E. Youngs, "Going wireless: behavior &
practice of new mobile phone users," presented at the 2000 ACM
conference on Computer Supported Cooperative Work, Philadelphia,
2000.
[2] J. Rickel and W. L. Johnson, "Animated agents for procedural training
in virtual reality: Perception, cognition and motor control.," Applied
Artificial Intelligence Journal, vol. 13, pp. 343-382, 1998.
[3] J. Cassell, J. Sullivan, S. Prevost, and E. Churchill, Embodied
Conversational Agents. Cambridge, MA: MIT Press, 2000.
[4] C. M. Karat, J. Vergo, and D. Nahamoo, "Conversational interface
technologies," in The Human-Computer Interaction Handbook:
Fundamentals, Evolving Technologies and Emerging Applications, J.
Jacko and A. Sears, Eds. Mahwah, NJ: Lawrence Erlbaum Assoc., 2003,
pp. 169-186.
[5] J. Lai and N. Yanlelovich, "Conversational speech interfaces," in The
Human-Computer Interaction Handbook: Fundamentals, Evolving
Technologies and Emerging Applications, J. Jacko and A. Sears, Eds.
Mahwah, NJ: Lawrence Erlbaum Assoc, 2003, pp. 698-713.
[6] S. L. Oviatt, C. Darves, and R. Coulston, "Toward Adaptive
Conversational Interfaces: Modelling Speech Convergence with
Animated Personas," ACM Transactions on Computer-Human
Interaction (TOCHI), vol. 11, September 2004.
[7] J. Weizenbaum, "ELIZA - A computer program for the study of natural
language communication between man and machine," Communications
of the ACM, vol. 9, pp. 36-45, 1966.
[8] Alice, (2005),Artificial Linguistic Internet Computer Entity, (Online).
Available: http://www.alicebot.org
[9] B. Alfonsi, ""Sassy" Chatbot Wins with Wit," in IEEE Intelligent
Systems, 2006, pp. 6-7.
[10] J. Hutchens and M. D. Alder, "Introducing MegaHAL," presented at The
Human-Computer Communication Workshop, 1998.
[11] Turing Test, (2005),Loebner Prize, (Online). Available:
http://www.loebner.net/Prizef/loebner-prize.html
[12] O. S. Goh, C. C. Fung, and M. P. Lee, "Intelligent Agents for an
Internet-based Global Crisis Communication System," Journal of
Technology Management and Entrepreneurship, vol. 2, pp. 65-78, 2005.
[13] O. S. Goh, C. Ardil, W. Wong, and C. C. Fung, "A Black-box Approach
for Response Quality Evaluation Conversational Agent System,"
International Journal of Computational Intelligence, vol. 3, pp. 195-
203, 2006.
[14] O. S. Goh, C. C. Fung, A. Depickere, K. W. Wong, and W. Wilson,
"Domain Knowledge Model for Embodied Conversation Agent,"
presented at the 3rd International Conference on Computational
Intelligence, Robotics and Autonomous Systems (CIRAS 2005),
Singapore, 2005.
[15] H. Loebner, (2003),Loebner Prize Gold Medal, (Online). Available:
http://www.loebner.net/Prizef/loebner-prize.html
[16] Kannel, (2005),Kannel: Open Source WAP and SMS gateway, (Online).
Available: http://www.kannel.org/
[17] O. S. Goh, A. Depickere, C. C. Fung, and K. W. Wong, "Top-down
Natural Language Query Approach for Embodied Conversational
Agent," presented at the International MultiConference of Engineers and
Computer Scientists, Hong Kong, 2006.
[18] S. Brewster, "Overcoming the Lack of Screen Spaces on Mobile
Computers," vol. 6, pp. 188-205., 2002.
[19] GSMWorld, (2006),3GSM Statistics, (Online). Available:
http://www.gsmworld.com/technology/3g/statistics.shtml
[20] Adobe, (2006),Mobile and Devices, (Online). Available:
www.macromedia.com/mobile/
[21] D. Sleator and D. Temperley, "Parsing English with a link grammar,"
presented at the 3rd International Workshop on Parsing Technologies,
Prague, Czech Republic, 1993.
[22] D. Lin, "Dependency-based evaluation of MINIPAR," presented at the
1st International Conference on Language Resources and Evaluation.,
Spain, 1998.
[23] M. Collins and Y. Singer, "Unsupervised models for named entity
classification," presented at Joint SIGDAT Conference on Empirical
Methods in NLP and Very Large Corpora, University of Maryland,
USA, 1999.
[24] O. S. Goh, S. Sahib, and R. Elangsegaran, "An Intelligent Virtual
Financial Advisor System (IVFAS)," presented at 2nd International
Conference on Neural Network and Computational Intelligence (NCI
2004), Zurich, Switzerland, 2004.
[25] HighBeam, (2003),Software robot for PDAs, (Online). Available:
http://www.highbeam.com/doc/1P1:84894246/Software+robot+for+PD
As.html
[26] The American Association for Artificial Intelligence (AAAI), Natural
Language Processing, AI software interactive robot gets recognition,
(Online). http://www.aaai.org/AITopics/newstopics/nlp1.html
[27] Microsoft, (2005),Microsoft Windows Mobile, (Online). Available:
http://www.microsoft.com/windowsmobile/
[1] L. Palen, M. Salzman, and E. Youngs, "Going wireless: behavior &
practice of new mobile phone users," presented at the 2000 ACM
conference on Computer Supported Cooperative Work, Philadelphia,
2000.
[2] J. Rickel and W. L. Johnson, "Animated agents for procedural training
in virtual reality: Perception, cognition and motor control.," Applied
Artificial Intelligence Journal, vol. 13, pp. 343-382, 1998.
[3] J. Cassell, J. Sullivan, S. Prevost, and E. Churchill, Embodied
Conversational Agents. Cambridge, MA: MIT Press, 2000.
[4] C. M. Karat, J. Vergo, and D. Nahamoo, "Conversational interface
technologies," in The Human-Computer Interaction Handbook:
Fundamentals, Evolving Technologies and Emerging Applications, J.
Jacko and A. Sears, Eds. Mahwah, NJ: Lawrence Erlbaum Assoc., 2003,
pp. 169-186.
[5] J. Lai and N. Yanlelovich, "Conversational speech interfaces," in The
Human-Computer Interaction Handbook: Fundamentals, Evolving
Technologies and Emerging Applications, J. Jacko and A. Sears, Eds.
Mahwah, NJ: Lawrence Erlbaum Assoc, 2003, pp. 698-713.
[6] S. L. Oviatt, C. Darves, and R. Coulston, "Toward Adaptive
Conversational Interfaces: Modelling Speech Convergence with
Animated Personas," ACM Transactions on Computer-Human
Interaction (TOCHI), vol. 11, September 2004.
[7] J. Weizenbaum, "ELIZA - A computer program for the study of natural
language communication between man and machine," Communications
of the ACM, vol. 9, pp. 36-45, 1966.
[8] Alice, (2005),Artificial Linguistic Internet Computer Entity, (Online).
Available: http://www.alicebot.org
[9] B. Alfonsi, ""Sassy" Chatbot Wins with Wit," in IEEE Intelligent
Systems, 2006, pp. 6-7.
[10] J. Hutchens and M. D. Alder, "Introducing MegaHAL," presented at The
Human-Computer Communication Workshop, 1998.
[11] Turing Test, (2005),Loebner Prize, (Online). Available:
http://www.loebner.net/Prizef/loebner-prize.html
[12] O. S. Goh, C. C. Fung, and M. P. Lee, "Intelligent Agents for an
Internet-based Global Crisis Communication System," Journal of
Technology Management and Entrepreneurship, vol. 2, pp. 65-78, 2005.
[13] O. S. Goh, C. Ardil, W. Wong, and C. C. Fung, "A Black-box Approach
for Response Quality Evaluation Conversational Agent System,"
International Journal of Computational Intelligence, vol. 3, pp. 195-
203, 2006.
[14] O. S. Goh, C. C. Fung, A. Depickere, K. W. Wong, and W. Wilson,
"Domain Knowledge Model for Embodied Conversation Agent,"
presented at the 3rd International Conference on Computational
Intelligence, Robotics and Autonomous Systems (CIRAS 2005),
Singapore, 2005.
[15] H. Loebner, (2003),Loebner Prize Gold Medal, (Online). Available:
http://www.loebner.net/Prizef/loebner-prize.html
[16] Kannel, (2005),Kannel: Open Source WAP and SMS gateway, (Online).
Available: http://www.kannel.org/
[17] O. S. Goh, A. Depickere, C. C. Fung, and K. W. Wong, "Top-down
Natural Language Query Approach for Embodied Conversational
Agent," presented at the International MultiConference of Engineers and
Computer Scientists, Hong Kong, 2006.
[18] S. Brewster, "Overcoming the Lack of Screen Spaces on Mobile
Computers," vol. 6, pp. 188-205., 2002.
[19] GSMWorld, (2006),3GSM Statistics, (Online). Available:
http://www.gsmworld.com/technology/3g/statistics.shtml
[20] Adobe, (2006),Mobile and Devices, (Online). Available:
www.macromedia.com/mobile/
[21] D. Sleator and D. Temperley, "Parsing English with a link grammar,"
presented at the 3rd International Workshop on Parsing Technologies,
Prague, Czech Republic, 1993.
[22] D. Lin, "Dependency-based evaluation of MINIPAR," presented at the
1st International Conference on Language Resources and Evaluation.,
Spain, 1998.
[23] M. Collins and Y. Singer, "Unsupervised models for named entity
classification," presented at Joint SIGDAT Conference on Empirical
Methods in NLP and Very Large Corpora, University of Maryland,
USA, 1999.
[24] O. S. Goh, S. Sahib, and R. Elangsegaran, "An Intelligent Virtual
Financial Advisor System (IVFAS)," presented at 2nd International
Conference on Neural Network and Computational Intelligence (NCI
2004), Zurich, Switzerland, 2004.
[25] HighBeam, (2003),Software robot for PDAs, (Online). Available:
http://www.highbeam.com/doc/1P1:84894246/Software+robot+for+PD
As.html
[26] The American Association for Artificial Intelligence (AAAI), Natural
Language Processing, AI software interactive robot gets recognition,
(Online). http://www.aaai.org/AITopics/newstopics/nlp1.html
[27] Microsoft, (2005),Microsoft Windows Mobile, (Online). Available:
http://www.microsoft.com/windowsmobile/
@article{"International Journal of Information, Control and Computer Sciences:58023", author = "Ong Sing Goh and C. Ardil and Chun Che Fung and Kok Wai Wong and Arnold Depickere", title = "A Crisis Communication Network Based on Embodied Conversational Agents System with Mobile Services", abstract = "In this paper, we proposed a new framework to incorporate an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and other mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The content on the mobile services can be delivered either through mobile phone or Personal Digital Assistance (PDA). This research has shown that with our proposed framework, the embodied conversation agents system can handle questions intelligently with our multilayer architecture. At the same time, the extended framework can take care of delivery content through a more humanoid interface on mobile devices.
", keywords = "Crisis Communication Network (CCNet), EmbodiedConversational Agents (ECAs), Mobile Services, ArtificialIntelligence Neural-network Identity (AINI)", volume = "4", number = "4", pages = "761-10", }
