In many countries, digital city or ubiquitous city
(u-City) projects have been initiated to provide digitalized economic
environments to cities. Recently in Korea, Kangwon Province has
started the u-Kangwon project to boost local economy with digitalized
tourism services. We analyze the limitations of the ubiquitous IT
approach through the u-Kangwon case. We have found that travelers
are more interested in quality over speed in access of information. For
improved service quality, we are looking to develop an
IT-convergence service design framework (ISDF). The ISDF is based
on the service engineering technique and composed of three parts:
Service Design, Service Simulation, and the Service Platform.
[1] http://www.w2i.com (Digital Cities)
[2] Shiu-Kai Chin, James S. Royer and Alex Wilkinson, "SSME: How to
Solve It," Service Science, Management and Engineering, Springer, 2008,
pp. 269-277.
[3] Suvi Nenonen and Jukka Puhto, "Towards Customer Centric Physical and
Virtual Environment - Platform for Services," Service Science,
Management and Engineering, Springer, 2008, pp. 303-308.
[4] Stefan Holmlid and Shelley Evenson, "Bringing Service Design to
Service Sciences, Management and Engineering," Service Science,
Management and Engineering, Springer, 2008, pp. 341-345.
[5] Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen and Jim Spohrer,
"Service Systems, Service Scientists, SSME, and Innovation,"
Communications of the ACM, July 2006, Vol.49, No.7, pp. 81-85.
[6] Michael Bell, Service Oriented Modeling, Wiley, 2008.
[7] Ravi Kalakota and Marcia Robinson, Services Blueprints, Addison
Wesley, 2003.
[8] Dan Saffer, Designing for Interaction, New Riders, 2007.
[1] http://www.w2i.com (Digital Cities)
[2] Shiu-Kai Chin, James S. Royer and Alex Wilkinson, "SSME: How to
Solve It," Service Science, Management and Engineering, Springer, 2008,
pp. 269-277.
[3] Suvi Nenonen and Jukka Puhto, "Towards Customer Centric Physical and
Virtual Environment - Platform for Services," Service Science,
Management and Engineering, Springer, 2008, pp. 303-308.
[4] Stefan Holmlid and Shelley Evenson, "Bringing Service Design to
Service Sciences, Management and Engineering," Service Science,
Management and Engineering, Springer, 2008, pp. 341-345.
[5] Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen and Jim Spohrer,
"Service Systems, Service Scientists, SSME, and Innovation,"
Communications of the ACM, July 2006, Vol.49, No.7, pp. 81-85.
[6] Michael Bell, Service Oriented Modeling, Wiley, 2008.
[7] Ravi Kalakota and Marcia Robinson, Services Blueprints, Addison
Wesley, 2003.
[8] Dan Saffer, Designing for Interaction, New Riders, 2007.
@article{"International Journal of Information, Control and Computer Sciences:60170", author = "Hwa-Jong Kim", title = "A New IT-Convergence Service Design Framework", abstract = "In many countries, digital city or ubiquitous city
(u-City) projects have been initiated to provide digitalized economic
environments to cities. Recently in Korea, Kangwon Province has
started the u-Kangwon project to boost local economy with digitalized
tourism services. We analyze the limitations of the ubiquitous IT
approach through the u-Kangwon case. We have found that travelers
are more interested in quality over speed in access of information. For
improved service quality, we are looking to develop an
IT-convergence service design framework (ISDF). The ISDF is based
on the service engineering technique and composed of three parts:
Service Design, Service Simulation, and the Service Platform.", keywords = "Service design, service simulation, service platform,service design framework.", volume = "2", number = "4", pages = "1240-3", }