Towards an Understanding of how Information Technology Enables Innovation – The Innovators- Perceptions
This research attempts to explore gaps in Information
Systems (IS) and innovation literatures by developing a model of
Information Technology (IT) capability in enabling innovation. The
research was conducted by using semi-structured interview with six
innovators in business consulting, financial, healthcare and academic
organizations. The interview results suggest four elements of ITenabled
innovation capability which are information (ability to
capture ideas and knowledge), connectivity (ability to bridge
geographical boundary and mobilize human resources),
communication (ability to attain and engage relationships between
human resources) and transformation (ability to change the functions
and process integrations) in defining IT-enabled innovation platform.
The results also suggests innovators- roles and IT capability.
[1] F. J. Mata, W. L. Fuerst and J. B. Barney, "Information technology and
sustained competitive advantage: A resource-based analysis," MIS
Quarterly, vol.19, no.4, pp.487-505, 1995.
[2] J. W. Ross, C. M. Beath and D. L. Goodhue, "Develop long-term
competitiveness through IT assets," Sloan Management Review, vol.38,
no.1, pp.31-42, 1996.
[3] A. S. Bharadwaj, "A resource-based perspective on information
technology capability and firm performance: An empirical
investigation," MIS Quarterly, vol.24, no.1, pp.169-196, 2000.
[4] G. D. Bhatt and V. Grover, "Types of information technology
capabilities and their role in competitive advantage: An empirical study,"
Journal of Management Information Systems, vol.22, no.2, pp.253-277,
2005.
[5] R. Kohli and N. P. Melville, "Learning to Build an IT Innovation
Platform," Communications of the ACM, vol.52, no.8, pp.122-126, 2009.
[6] Y. Lu and K. Ramamurthy, "Understanding the Link between
Information Technology Capability and Organizational Agility: An
Empirical Examination," MIS Quarterly, vol.35, no.4, pp.931-954, 2011.
[7] S. Gordon, M. Tarafdar, R. Cook, R. Maksimoski and B. Rogowitz,
"Improving the front end of innovation with information technology,"
Research-Technology Management, vol.51, no.3, pp.50-58, 2008.
[8] S. Aral and P. Weill, "IT assets, organizational capabilities, and firm
performance: How resource allocations and organizational differences
explain performance variation," Organization Science, vol.18, no.5,
pp.763-780, 2007.
[9] A. S. Bharadwaj, V. Sambamurthy and R. W. Zmud, "IT capabilities:
theoretical perspectives and empirical operationalization," Paper
presented at the Proceedings of the 20th international conference on
Information Systems, Charlotte, North Carolina, United States, 1999.
[10] M. D. Stoel and W. A. Muhanna, "IT capabilities and firm performance:
A contingency analysis of the role of industry and IT capability type,"
Information and Management, vol.46, no.3, pp.181-189, 2009.
[11] T. Dewett, "Understanding the relationship between information
technology and creativity in organizations," Creativity Research
Journal, vol.15, no.2, pp.167-182, 2003.
[12] L. Kleis, P. Chwelos, R. V. Ramirez and I. Cockburn, "Information
Technology and Intangible Output: The Impact of IT Investment on
Innovation Productivity," Information Systems Research, vol.23, no.1,
pp. 42-59, 2012.
[13] V. Sambamurthy and R. W. Zmud, "Research commentary: The
organizing logic for an enterprise's IT activities in the digital era - A
prognosis of practice and a call for research," Information Systems
Research, vol.11, no.2, pp.105-114, 2000.
[14] F.T.de Bes and P.Kotler, "Winning at Innovation: The A-to-F Model,"
Palgrave Macmillan, 2011.
[15] B.L.Berg, "Qualitative Research Methods for the Social Sciences," Allyn
& Bacon, Boston, MA, 1989
[16] M. Attaran, "Information technology and business-process redesign,"
Business Process Management Journal, vol.9, no.4, pp.440-458, 2003.
[17] E. Brynjolfsson and L. M. Hitt, "Beyond computation: Information
technology, organizational transformation and business performance,"
The Journal of Economic Perspectives, vol.14, no.4, pp.23-48, 2000.
[18] W. J. Orlikowski and C. S. Iacono, "Research commentary: Desperately
seeking the "IT" in IT research - A call to theorizing the IT artifact,"
Information Systems Research, vol.12, no.2, pp.121-134, 2001.
[19] T. H. Davenport, "Competing on analytics," Harvard Business Review,
vol.84, no.1, pp.98-107, 2006.
[20] H. J. Watson and B. H. Wixom, "The Current State of Business
Intelligence," Computer, vol.40, no.9, pp.96-99, 2007.
[21] R. D. Banker, I. Bardhan and O. Asdemir, "Understanding the impact of
collaboration software on product design and development," Information
Systems Research, vol.17, no.4, pp.352-373, 2006.
[22] N. S. Argyres, "The impact of information technology on coordination:
Evidence from the B-2 "Stealth" bomber," Organization Science, vol.10,
no.2, pp.162-180, 1999.
[23] P. J. Brews and C. L. Tucci, "The structural and performance effects of
internetworking," Long Range Planning, vol.40, no.2, pp.223-243, 2007.
[24] J. J. Elam and D. G. Leidner, "EIS adoption, use, and impact: the
executive perspective," Decision Support Systems, vol.14, no.2, pp.89-
103, 1995.
[25] A. Rai and D. S. Bajwa, "An empirical investigation into factors relating
to the adoption of Executive Information Systems: An analysis of EIS
for collaboration and decision support," Decision Sciences, vol.28, no.4,
pp.939-974, 1997.
[26] R. T. Watson, G. DeSanctis and M. S. Poole, "Using a GDSS to
Facilitate Group Consensus: Some Intended and Unintended
Consequences," MIS Quarterly, vol.12, no.3, pp.463-478, 1988.
[27] M. Alavi and D. E. Leidner, "Review: Knowledge management and
knowledge management systems: Conceptual foundations and research
issues," MIS Quarterly, vol.25, no.1, pp.107-136, 2001.
[28] D. Georgakopoulos, M. Hornick and A. Sheth, "An overview of
workflow management: From process modeling to workflow automation
infrastructure," Distributed and Parallel Databases, vol.3, no.2, pp.119-
153, 1995.
[29] U. von Christoph and M. Speck, "Internet technology to run workflows,"
Internet Research, vol.8, no.5, pp.414-424. 1998.
[30] T. H. Davenport, "Process Innovation: Reengineering Work through
Information Technology," Harvard Business School Press, 1993.
[31] P. Mulligan, "Specification of a capability-based IT classification
framework," Information and Management, vol.39, no.8, pp.647-658,
2002.
[32] P. C. W. Keen, "Shaping the Future: Business design through
information technology," Harvard Business School Press, 1991.
[33] R. E. Rice, "Computer-Mediated Communication and Organizational
Innovation," Journal of Communication, vol.37, no.4, pp.65-94, 1987.
[34] W. J. Orlikowski, J. Yates, K. Okamura, and M. Fujimoto, "Shaping
Electronic Communication - the Metastructuring of Technology in the
Context of Use," Organization Science, vol.6, no.4, pp.423-444, 1995.
[35] D. W. Straub and J. C. Wetherbe, "Information technologies for the
1990s: an organizational impact perspective," Communications of the
ACM, vol.32, no.11, pp.1328-1339, 1989.
[36] M. J. Earl, "The new and the old of business process redesign," The
Journal of Strategic Information Systems, vol.3, no.1, pp.5-22, 1994.
[37] A. Barua, C. H. Kriebel and T. Mukhopadhyay, "Information
Technologies and Business Value - an Analytic and Empirical-
Investigation," Information Systems Research, vol.6, no.1, pp.3-23,
1995.
[38] R. G. Fichman, "Real options and IT platform adoption: Implications for
theory and practice," Information Systems Research, vol.15, no.2,
pp.132-154, 2004.
[39] N. Melville, K. Kraemer and V. Gurbaxani, "Review: Information
technology and organizational performance: An integrative model of IT
business value," MIS Quarterly, vol.28, no.2, pp.283-322, 2004.
[40] J. C. Henderson and N. Venkatraman, "Strategic alignment: Leveraging
information technology for transforming organizations," IBM Systems
Journal, vol.38, no.2, pp.472-484, 1993, 1999.
[41] N. Venkatraman, "IT-enabled Business Transformation: From
Automation to Business Scope Redefinition," Sloan Management
Review, vol.35, no.2, pp.73-87, 1994.
[42] M. A. West, "Sparkling fountains or stagnant ponds: An integrative
model of creativity and innovation implementation in work groups,"
Applied Psychology-an International Review, vol.51, no.3, pp.355-387,
2002.
[43] R. G. Fichman, "The role of aggregation in the measurement of ITrelated
organizational innovation," MIS Quarterly, vol.25, no.4, pp.427-
455, 2001.
[44] S. Nambisan, "Information systems as a reference discipline for new
product development," MIS Quarterly, vol.27, no.1, pp.1-18, 2003.
[45] P. A. Pavlou and O. A. El Sawy, "From IT leveraging competence to
competitive advantage in turbulent environments: The case of new
product development," Information Systems Research, vol.17, no.3,
pp.198-227, 2006.
[46] S. Gordon and M. Tarafdar, "How do a company's information
technology competences influence its ability to innovate?," Journal of
Enterprise Information Management, vol.20, no.3, pp.271-290, 2007.
[47] M. Tarafdar and S. Gordon, "Understanding the influence of information
systems competencies on process innovation: A resource-based view,"
Journal of Strategic Information Systems, vol.16, no.4, pp.353-392,
2007.
[48] B. Wierenga and G. H. van Bruggen, "The dependent variable in
research into the effects of creativity support systems: Quality and
quantity of ideas," MIS Quarterly, vol.22, no.1, pp.81-87, 1998.
[49] T.Dewett and G.R.Jones, "The role of information technology in the
organization: a review, model, and assessment," Journal of
Management, vol.27, no.3, pp.313-346, 2001.
[50] M.I.Kafouros, "The impact of the Internet on R&D efficiency: theory
and evidence," Technovation, vol.26, no.7, pp.827-835, 2006.
[51] D. De Grosbois, U. Kumar and V. Kumar, "Internet-based technology
use and new product time-to-market: The moderating effect of product
innovativeness," International Journal of Innovation Management,
vol.14, no.5, pp.915-946, 2010.
[1] F. J. Mata, W. L. Fuerst and J. B. Barney, "Information technology and
sustained competitive advantage: A resource-based analysis," MIS
Quarterly, vol.19, no.4, pp.487-505, 1995.
[2] J. W. Ross, C. M. Beath and D. L. Goodhue, "Develop long-term
competitiveness through IT assets," Sloan Management Review, vol.38,
no.1, pp.31-42, 1996.
[3] A. S. Bharadwaj, "A resource-based perspective on information
technology capability and firm performance: An empirical
investigation," MIS Quarterly, vol.24, no.1, pp.169-196, 2000.
[4] G. D. Bhatt and V. Grover, "Types of information technology
capabilities and their role in competitive advantage: An empirical study,"
Journal of Management Information Systems, vol.22, no.2, pp.253-277,
2005.
[5] R. Kohli and N. P. Melville, "Learning to Build an IT Innovation
Platform," Communications of the ACM, vol.52, no.8, pp.122-126, 2009.
[6] Y. Lu and K. Ramamurthy, "Understanding the Link between
Information Technology Capability and Organizational Agility: An
Empirical Examination," MIS Quarterly, vol.35, no.4, pp.931-954, 2011.
[7] S. Gordon, M. Tarafdar, R. Cook, R. Maksimoski and B. Rogowitz,
"Improving the front end of innovation with information technology,"
Research-Technology Management, vol.51, no.3, pp.50-58, 2008.
[8] S. Aral and P. Weill, "IT assets, organizational capabilities, and firm
performance: How resource allocations and organizational differences
explain performance variation," Organization Science, vol.18, no.5,
pp.763-780, 2007.
[9] A. S. Bharadwaj, V. Sambamurthy and R. W. Zmud, "IT capabilities:
theoretical perspectives and empirical operationalization," Paper
presented at the Proceedings of the 20th international conference on
Information Systems, Charlotte, North Carolina, United States, 1999.
[10] M. D. Stoel and W. A. Muhanna, "IT capabilities and firm performance:
A contingency analysis of the role of industry and IT capability type,"
Information and Management, vol.46, no.3, pp.181-189, 2009.
[11] T. Dewett, "Understanding the relationship between information
technology and creativity in organizations," Creativity Research
Journal, vol.15, no.2, pp.167-182, 2003.
[12] L. Kleis, P. Chwelos, R. V. Ramirez and I. Cockburn, "Information
Technology and Intangible Output: The Impact of IT Investment on
Innovation Productivity," Information Systems Research, vol.23, no.1,
pp. 42-59, 2012.
[13] V. Sambamurthy and R. W. Zmud, "Research commentary: The
organizing logic for an enterprise's IT activities in the digital era - A
prognosis of practice and a call for research," Information Systems
Research, vol.11, no.2, pp.105-114, 2000.
[14] F.T.de Bes and P.Kotler, "Winning at Innovation: The A-to-F Model,"
Palgrave Macmillan, 2011.
[15] B.L.Berg, "Qualitative Research Methods for the Social Sciences," Allyn
& Bacon, Boston, MA, 1989
[16] M. Attaran, "Information technology and business-process redesign,"
Business Process Management Journal, vol.9, no.4, pp.440-458, 2003.
[17] E. Brynjolfsson and L. M. Hitt, "Beyond computation: Information
technology, organizational transformation and business performance,"
The Journal of Economic Perspectives, vol.14, no.4, pp.23-48, 2000.
[18] W. J. Orlikowski and C. S. Iacono, "Research commentary: Desperately
seeking the "IT" in IT research - A call to theorizing the IT artifact,"
Information Systems Research, vol.12, no.2, pp.121-134, 2001.
[19] T. H. Davenport, "Competing on analytics," Harvard Business Review,
vol.84, no.1, pp.98-107, 2006.
[20] H. J. Watson and B. H. Wixom, "The Current State of Business
Intelligence," Computer, vol.40, no.9, pp.96-99, 2007.
[21] R. D. Banker, I. Bardhan and O. Asdemir, "Understanding the impact of
collaboration software on product design and development," Information
Systems Research, vol.17, no.4, pp.352-373, 2006.
[22] N. S. Argyres, "The impact of information technology on coordination:
Evidence from the B-2 "Stealth" bomber," Organization Science, vol.10,
no.2, pp.162-180, 1999.
[23] P. J. Brews and C. L. Tucci, "The structural and performance effects of
internetworking," Long Range Planning, vol.40, no.2, pp.223-243, 2007.
[24] J. J. Elam and D. G. Leidner, "EIS adoption, use, and impact: the
executive perspective," Decision Support Systems, vol.14, no.2, pp.89-
103, 1995.
[25] A. Rai and D. S. Bajwa, "An empirical investigation into factors relating
to the adoption of Executive Information Systems: An analysis of EIS
for collaboration and decision support," Decision Sciences, vol.28, no.4,
pp.939-974, 1997.
[26] R. T. Watson, G. DeSanctis and M. S. Poole, "Using a GDSS to
Facilitate Group Consensus: Some Intended and Unintended
Consequences," MIS Quarterly, vol.12, no.3, pp.463-478, 1988.
[27] M. Alavi and D. E. Leidner, "Review: Knowledge management and
knowledge management systems: Conceptual foundations and research
issues," MIS Quarterly, vol.25, no.1, pp.107-136, 2001.
[28] D. Georgakopoulos, M. Hornick and A. Sheth, "An overview of
workflow management: From process modeling to workflow automation
infrastructure," Distributed and Parallel Databases, vol.3, no.2, pp.119-
153, 1995.
[29] U. von Christoph and M. Speck, "Internet technology to run workflows,"
Internet Research, vol.8, no.5, pp.414-424. 1998.
[30] T. H. Davenport, "Process Innovation: Reengineering Work through
Information Technology," Harvard Business School Press, 1993.
[31] P. Mulligan, "Specification of a capability-based IT classification
framework," Information and Management, vol.39, no.8, pp.647-658,
2002.
[32] P. C. W. Keen, "Shaping the Future: Business design through
information technology," Harvard Business School Press, 1991.
[33] R. E. Rice, "Computer-Mediated Communication and Organizational
Innovation," Journal of Communication, vol.37, no.4, pp.65-94, 1987.
[34] W. J. Orlikowski, J. Yates, K. Okamura, and M. Fujimoto, "Shaping
Electronic Communication - the Metastructuring of Technology in the
Context of Use," Organization Science, vol.6, no.4, pp.423-444, 1995.
[35] D. W. Straub and J. C. Wetherbe, "Information technologies for the
1990s: an organizational impact perspective," Communications of the
ACM, vol.32, no.11, pp.1328-1339, 1989.
[36] M. J. Earl, "The new and the old of business process redesign," The
Journal of Strategic Information Systems, vol.3, no.1, pp.5-22, 1994.
[37] A. Barua, C. H. Kriebel and T. Mukhopadhyay, "Information
Technologies and Business Value - an Analytic and Empirical-
Investigation," Information Systems Research, vol.6, no.1, pp.3-23,
1995.
[38] R. G. Fichman, "Real options and IT platform adoption: Implications for
theory and practice," Information Systems Research, vol.15, no.2,
pp.132-154, 2004.
[39] N. Melville, K. Kraemer and V. Gurbaxani, "Review: Information
technology and organizational performance: An integrative model of IT
business value," MIS Quarterly, vol.28, no.2, pp.283-322, 2004.
[40] J. C. Henderson and N. Venkatraman, "Strategic alignment: Leveraging
information technology for transforming organizations," IBM Systems
Journal, vol.38, no.2, pp.472-484, 1993, 1999.
[41] N. Venkatraman, "IT-enabled Business Transformation: From
Automation to Business Scope Redefinition," Sloan Management
Review, vol.35, no.2, pp.73-87, 1994.
[42] M. A. West, "Sparkling fountains or stagnant ponds: An integrative
model of creativity and innovation implementation in work groups,"
Applied Psychology-an International Review, vol.51, no.3, pp.355-387,
2002.
[43] R. G. Fichman, "The role of aggregation in the measurement of ITrelated
organizational innovation," MIS Quarterly, vol.25, no.4, pp.427-
455, 2001.
[44] S. Nambisan, "Information systems as a reference discipline for new
product development," MIS Quarterly, vol.27, no.1, pp.1-18, 2003.
[45] P. A. Pavlou and O. A. El Sawy, "From IT leveraging competence to
competitive advantage in turbulent environments: The case of new
product development," Information Systems Research, vol.17, no.3,
pp.198-227, 2006.
[46] S. Gordon and M. Tarafdar, "How do a company's information
technology competences influence its ability to innovate?," Journal of
Enterprise Information Management, vol.20, no.3, pp.271-290, 2007.
[47] M. Tarafdar and S. Gordon, "Understanding the influence of information
systems competencies on process innovation: A resource-based view,"
Journal of Strategic Information Systems, vol.16, no.4, pp.353-392,
2007.
[48] B. Wierenga and G. H. van Bruggen, "The dependent variable in
research into the effects of creativity support systems: Quality and
quantity of ideas," MIS Quarterly, vol.22, no.1, pp.81-87, 1998.
[49] T.Dewett and G.R.Jones, "The role of information technology in the
organization: a review, model, and assessment," Journal of
Management, vol.27, no.3, pp.313-346, 2001.
[50] M.I.Kafouros, "The impact of the Internet on R&D efficiency: theory
and evidence," Technovation, vol.26, no.7, pp.827-835, 2006.
[51] D. De Grosbois, U. Kumar and V. Kumar, "Internet-based technology
use and new product time-to-market: The moderating effect of product
innovativeness," International Journal of Innovation Management,
vol.14, no.5, pp.915-946, 2010.
@article{"International Journal of Business, Human and Social Sciences:57840", author = "R. Nootjarat and W. Chantatub and P. Chongstitvatana", title = "Towards an Understanding of how Information Technology Enables Innovation – The Innovators- Perceptions", abstract = "This research attempts to explore gaps in Information
Systems (IS) and innovation literatures by developing a model of
Information Technology (IT) capability in enabling innovation. The
research was conducted by using semi-structured interview with six
innovators in business consulting, financial, healthcare and academic
organizations. The interview results suggest four elements of ITenabled
innovation capability which are information (ability to
capture ideas and knowledge), connectivity (ability to bridge
geographical boundary and mobilize human resources),
communication (ability to attain and engage relationships between
human resources) and transformation (ability to change the functions
and process integrations) in defining IT-enabled innovation platform.
The results also suggests innovators- roles and IT capability.", keywords = "Innovation Platform, IT Capability, Innovators,
Innovation Delivery", volume = "6", number = "12", pages = "3576-9", }
