The Relationship between Burnout, Negative Affectivity and Organizational Citizenship Behavior for Human Services Employees

The purpose of this study was to explore the relationship between Burnout, Negative Affectivity, and Organizational Citizenship Behavior (OCB) for social service workers at two agencies serving homeless populations. Thirty two subjects completed surveys. Significant correlations between major variables and subscales were found.

Authors:

• Stephen B. Schepman
• Michael A. Zarate

Keywords:

• Burnout
• negative affectivity
• organizationalcitizenship.

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