The Moderating Effect of Leader Emotional Expressivity on the Relationship between Leader-Member Exchange and Follower Job Satisfaction
This research attempts to explain the moderating effect of the strength of leader emotional expressivity on the direct effect of leader-member exchange (LMX) on follower job satisfaction. Accordingly, quantitative data were collected through surveys from employees of service-rendering companies in Istanbul. The findings of this research have shown that the strength of leader emotional expressivity weakened the favorable effects of LMX on follower job satisfaction for high LMX leaders. In contrast, higher leader emotional expressivity compensates for low levels of LMX and increases follower job satisfaction.
[1] Akkaya, T. (2015). Lider-üye etkileşiminin iş doyumuna etkisinde örgütsel iklimin rolü: Hizmet sektöründe bir lojistik şirket uygulaması (Doctoral thesis, Haliç Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[2] Blau, P. (1964). Exchange and power in social life. New York: Wiley.
[3] Brayfield, A., & Rothe, H. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307-311.
[4] Bulut, M. Ş. (2012). Lider üye etkileşiminin yöneticiye güven ve iş tatmini üzerine etkisinin araştırılması: Öğretmenler üzerine bir araştırma (Master's thesis, Yeditepe Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[5] Cevrioğlu, E. (2007). Lider-üye etkileşimi ile bireysel ve örgütsel sonuçlar arasındaki ilişki: Ampirik bir inceleme (Doctoral thesis, Afyonkarahisar Kocatepe Üniversitesi, Afyonkarahisar, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[6] Dulebohn, J. H., Bommer,W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: integrating the past with an eye toward the future. Journal of Management, 38(6), 1715-1759.
[7] Erdogan, B., & Liden, R. C. (2002). Social exchanges in the workplace: A review of recent developments and future research directions in leader-member exchange theory. In L. L. Neider & C. A. Schriesheim (Eds.), Leadership (pp. 65-114). Greenwich, CT: Information Age.
[8] George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53(8), 1027-1055.
[9] Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader-member exchange theory: correlates and construct Issues. Journal of Applied Psychology, 82(6), 827-844.
[10] Graen, G. B. & Cashman, J. (1975). A role-making model of leadership in organizations: A development approach. In J. G. Hunt & L. L. Larson (Eds.), Leadership frontiers (pp. 143-165). Kent, OH: Kent State University Press.
[11] Graen, G. B., Liden, R. C. & Hoel, W. (1982a). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67(6), 868-872.
[12] Graen, G. B., Novak, M. A. & Sommerkamp, P. (1982b). The effects of leader-member exchange and job design on productivity and satisfaction: testing a dual attachment model. Organizational Behavior and Human Performance, 30(1), 109-131.
[13] Judge, T. A., Locke, E. A., Durham, C., & Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17-34.
[14] Köy, A. K. (2011). Yöneticiye güvenin iş tatmini üzerindeki etkisinde lider-üye etkileşiminin aracı rolü: İstanbul ve Kocaeli illerinde beyaz yakalılar üzerinde bir araştırma (Master's thesis, Marmara Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[15] Kring, A. M., Smith, D. A., & Neale, J. M. (1994). Individual Differences in Dispositional Expressiveness: Development and Validation of the Emotional Expressivity Scale. Journal of Personality and Social Psychology, 66(5), 934-949.
[16] Liden, R. C., & Graen, G. (1980). Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, 23(3), 451-465.
[17] Liden, R. C., Sparrowe, R. T., & Wayne, S. J. (1997). Leader-member exchange theory: The past and potential for the future. Research in Personnel and Human Resources Management, 15, 47-119.
[18] Locke, E. A. (1976). The cause and nature of job satisfaction. In M.D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago, IL: Rand McNally.
[19] Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behavior. Journal of Management, 22(2), 259-298.
[20] Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48(5), 845-858.
[21] Scandura, T. A., & Graen, G. B. (1984). Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69(3), 428-436.
[22] Scandura, T.A. & Schrieshiem, C.A. (1994). Leader-member exchange and supervisor career mentoring as complementary constructs in leadership research. Academy of Management Journal, 37(6), 1588-1602.
[23] Şirin, E. (2012). Kişilik, lider-üye etkileşimi ve çalışan sonuçları (Master's thesis, Gebze Yüksek Teknoloji Enstitüsü, Gebze, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[24] Sparrowe, R. T. (1994). Empowerment in the hospital industry: An exploration of antecedents and outcomes. Hospitality Research Journal, 17(3), 51-73.
[25] Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90(2), 295-305.
[26] Thibault J. W. & Kelley H. H. (1959). The Social Psychology of Groups. New York: Wiley.
[27] Ülker, F. (2015). Lider üye etkileşimi ve çalışan tutumları üzerindeki etkisi: Eğitim sektöründe bir uygulama (Master's thesis, Kocaeli Üniversitesi, Kocaeli, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[1] Akkaya, T. (2015). Lider-üye etkileşiminin iş doyumuna etkisinde örgütsel iklimin rolü: Hizmet sektöründe bir lojistik şirket uygulaması (Doctoral thesis, Haliç Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[2] Blau, P. (1964). Exchange and power in social life. New York: Wiley.
[3] Brayfield, A., & Rothe, H. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307-311.
[4] Bulut, M. Ş. (2012). Lider üye etkileşiminin yöneticiye güven ve iş tatmini üzerine etkisinin araştırılması: Öğretmenler üzerine bir araştırma (Master's thesis, Yeditepe Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[5] Cevrioğlu, E. (2007). Lider-üye etkileşimi ile bireysel ve örgütsel sonuçlar arasındaki ilişki: Ampirik bir inceleme (Doctoral thesis, Afyonkarahisar Kocatepe Üniversitesi, Afyonkarahisar, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[6] Dulebohn, J. H., Bommer,W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: integrating the past with an eye toward the future. Journal of Management, 38(6), 1715-1759.
[7] Erdogan, B., & Liden, R. C. (2002). Social exchanges in the workplace: A review of recent developments and future research directions in leader-member exchange theory. In L. L. Neider & C. A. Schriesheim (Eds.), Leadership (pp. 65-114). Greenwich, CT: Information Age.
[8] George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53(8), 1027-1055.
[9] Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader-member exchange theory: correlates and construct Issues. Journal of Applied Psychology, 82(6), 827-844.
[10] Graen, G. B. & Cashman, J. (1975). A role-making model of leadership in organizations: A development approach. In J. G. Hunt & L. L. Larson (Eds.), Leadership frontiers (pp. 143-165). Kent, OH: Kent State University Press.
[11] Graen, G. B., Liden, R. C. & Hoel, W. (1982a). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67(6), 868-872.
[12] Graen, G. B., Novak, M. A. & Sommerkamp, P. (1982b). The effects of leader-member exchange and job design on productivity and satisfaction: testing a dual attachment model. Organizational Behavior and Human Performance, 30(1), 109-131.
[13] Judge, T. A., Locke, E. A., Durham, C., & Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17-34.
[14] Köy, A. K. (2011). Yöneticiye güvenin iş tatmini üzerindeki etkisinde lider-üye etkileşiminin aracı rolü: İstanbul ve Kocaeli illerinde beyaz yakalılar üzerinde bir araştırma (Master's thesis, Marmara Üniversitesi, Istanbul, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[15] Kring, A. M., Smith, D. A., & Neale, J. M. (1994). Individual Differences in Dispositional Expressiveness: Development and Validation of the Emotional Expressivity Scale. Journal of Personality and Social Psychology, 66(5), 934-949.
[16] Liden, R. C., & Graen, G. (1980). Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, 23(3), 451-465.
[17] Liden, R. C., Sparrowe, R. T., & Wayne, S. J. (1997). Leader-member exchange theory: The past and potential for the future. Research in Personnel and Human Resources Management, 15, 47-119.
[18] Locke, E. A. (1976). The cause and nature of job satisfaction. In M.D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago, IL: Rand McNally.
[19] Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behavior. Journal of Management, 22(2), 259-298.
[20] Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48(5), 845-858.
[21] Scandura, T. A., & Graen, G. B. (1984). Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69(3), 428-436.
[22] Scandura, T.A. & Schrieshiem, C.A. (1994). Leader-member exchange and supervisor career mentoring as complementary constructs in leadership research. Academy of Management Journal, 37(6), 1588-1602.
[23] Şirin, E. (2012). Kişilik, lider-üye etkileşimi ve çalışan sonuçları (Master's thesis, Gebze Yüksek Teknoloji Enstitüsü, Gebze, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
[24] Sparrowe, R. T. (1994). Empowerment in the hospital industry: An exploration of antecedents and outcomes. Hospitality Research Journal, 17(3), 51-73.
[25] Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90(2), 295-305.
[26] Thibault J. W. & Kelley H. H. (1959). The Social Psychology of Groups. New York: Wiley.
[27] Ülker, F. (2015). Lider üye etkileşimi ve çalışan tutumları üzerindeki etkisi: Eğitim sektöründe bir uygulama (Master's thesis, Kocaeli Üniversitesi, Kocaeli, Turkey). Retrieved from https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
@article{"International Journal of Business, Human and Social Sciences:78738", author = "Nevra Baker", title = "The Moderating Effect of Leader Emotional Expressivity on the Relationship between Leader-Member Exchange and Follower Job Satisfaction", abstract = "This research attempts to explain the moderating effect of the strength of leader emotional expressivity on the direct effect of leader-member exchange (LMX) on follower job satisfaction. Accordingly, quantitative data were collected through surveys from employees of service-rendering companies in Istanbul. The findings of this research have shown that the strength of leader emotional expressivity weakened the favorable effects of LMX on follower job satisfaction for high LMX leaders. In contrast, higher leader emotional expressivity compensates for low levels of LMX and increases follower job satisfaction.", keywords = "leadership, emotions, leader-member exchange, leader emotional expressivity, follower job satisfaction", volume = "13", number = "5", pages = "588-5", }
