The Effect of Job Motivation, Work Environment and Leadership on Organizational Citizenship Behavior, Job Satisfaction and Public Service Quality in Magetan, East Java,Indonesia
Magetan area is going to be the object of this research
which is located in East Java, Indonesia. The data were obtained
from 270 civil servants working at the Magetan District government.
The data were analyzed using the Structural Equation Modeling with
Partial Least Square program. The research showed the following
findings: (1) job motivation variable has a positive and significant
effect on organizational citizenship behavior (OCB); (2) work
environment has positive and significant effect on OCB; (3)
leadership variable has positive and significant effect on OCB; (4)
job motivation variable has no significant effect on job satisfaction;
(5) work environment variable has no significant effect on job
satisfaction; (6) leadership variable has no significant effect on job
satisfaction; (7) OCB is positively and significantly associated with
job satisfaction; (8) job satisfaction variable is positively and
significantly correlated with quality of public service at the Magetan
District government.
[1] Arifin, "The Influence of Motivation and Working Ability on
Performance and Working Satisfaction of Employees of PT. SAT Nusa
Persada in Batam," Ph.D. thesis, Airlangga University, Surabaya, 2005.
[2] Arikunto, Suharsimi, Research Procedure : A Practical Approach, 6th
ed., PT. Rineka Cipta Publisher, Jakarta, 2006.
[3] Ferdinand, Augusty, Structural Equation Modeling in Management
Research, 4th ed., BP UNDIP, Semarang, 2000.
[4] Gaspersz, Vincent, 2005, Total Quality Management, PT. Gramedia
Pustaka Utama, Jakarta.
[5] Ghozali, Imam, Multivariate Analysis Application with SPSS Program,
7nd ed, Diponegoro University Publisher, Semarang, 2006.
[6] Kartono, Kartini, Social Psychology for Company Management and
Industry, 5th ed. , PT. Raja Grafindo Persada, Jakarta, 2002.
[7] Lengkong, Victor Paskah K., "Analysis of the Influence of
Transformational Leadership on Working Satisfaction, Organization
Commitment, and Role Extra Behavior : Empirical Study at Permanent
Teacher of State Senior High School in Manado," Ph.D. thesis,
Airlangga University, Surabaya, 2006.
[8] Mathis, Robert L. and Jackson, John H, Human Resource
Management, 9th ed. , South-Western Publishing, Ohio, 2002.
[9] Mohamad, Ismail, Achmad Sjihabuddin, Teguh Widjinarko, and
Damayani Tyastianti, Public Service Quality Improvement Strategy,
Nation Administration Institution, Jakarta, 2006.
[10] Mulyono, Hadi, Joko Susiko, and Hendro Martono, 2006, The
Influence of Working Satisfaction and Employee Commitment on
Service Quality at Regional Income Department in Malang, Financial
Journal and Banking, Year X, No. 5 (May), Page. 145-156.
[11] Nimran, Umar, 2004, Organization Behavior, the Third Edition, CV.
Citra Media, Sidoarjo.
[12] Pearson, C.A.L, "The Effects of Participation on Job Motivation, Job
Satisfaction and Work Practices: A Case Study in a Heavy Engineering
Workshop", Asia Pacific Journal of Human Resources, Vol. 29, No. 3,
pp. 61-70, 1992.
[13] Pillai, Radnandini, Chester A. Schriesheim, and Eric S. Williams, 1999,
Fairness Perceptions and Trust as Mediators for Transformational and
Transactional Leadership: A Two Sample Study, Journal of
Management, Vol. 25, No. 6, pp 897-933.
[14] Robbins, Stephen P., Organization Behavior : Concept, Controversy,
Application, the 7th Edition, Prehallindo, Jakarta, 1998.
[15] Smith, C.A., Organ, D.W., and Near, J.P., 1983, Organizational
Citizenship Behavior: Its Nature and Antecendent, Journal of Applied
Psychology, Vol. 68, No. 4, pp 653-663.
[16] Stoner, L.M., Barksdale K., and Shore T. H.,"Work Environment and
Job Satisfaction in Human Services Organizations", Academy of
Management Journal, Vol 36, pp. 151-169, 1996.
[17] Sugiyono. Research Methodology. 5th ed., Alfabeta Publisher,
Bandung, 2005.
[18] Sutrisno, Hadi, "The Influence of Transformational Leadership Factor
on Working Satisfaction, Organization Commitment and Role Extra
Behavior", School of Economics Al-Anwar, Mojokerto, Research Rep.
94-1, 1994.
[19] Tjiptono, Fandy, 1997, Marketing Strategy, the Second Edition, Andi
Publisher, Yogyakarta.
[20] Utomo, Kabul W., "Leadership and Its Influence on Citizenship
Behavior (OCB), Working Satisfaction and Organizational Behavior
(Empirical Research in Kebumen Regency)", Management and
Economy Research Journal, Vol 2., No. 2, pp. 34-52, May 2002.
[21] Williams, L. J., and Anderson S. E., "Job Satisfaction and
Organizational Commitment as Predictors of Organizational
Citizenship and In-RoleBehaviors", Journal of Management, Vol. 17.
pp. 601-617, 1991.
[1] Arifin, "The Influence of Motivation and Working Ability on
Performance and Working Satisfaction of Employees of PT. SAT Nusa
Persada in Batam," Ph.D. thesis, Airlangga University, Surabaya, 2005.
[2] Arikunto, Suharsimi, Research Procedure : A Practical Approach, 6th
ed., PT. Rineka Cipta Publisher, Jakarta, 2006.
[3] Ferdinand, Augusty, Structural Equation Modeling in Management
Research, 4th ed., BP UNDIP, Semarang, 2000.
[4] Gaspersz, Vincent, 2005, Total Quality Management, PT. Gramedia
Pustaka Utama, Jakarta.
[5] Ghozali, Imam, Multivariate Analysis Application with SPSS Program,
7nd ed, Diponegoro University Publisher, Semarang, 2006.
[6] Kartono, Kartini, Social Psychology for Company Management and
Industry, 5th ed. , PT. Raja Grafindo Persada, Jakarta, 2002.
[7] Lengkong, Victor Paskah K., "Analysis of the Influence of
Transformational Leadership on Working Satisfaction, Organization
Commitment, and Role Extra Behavior : Empirical Study at Permanent
Teacher of State Senior High School in Manado," Ph.D. thesis,
Airlangga University, Surabaya, 2006.
[8] Mathis, Robert L. and Jackson, John H, Human Resource
Management, 9th ed. , South-Western Publishing, Ohio, 2002.
[9] Mohamad, Ismail, Achmad Sjihabuddin, Teguh Widjinarko, and
Damayani Tyastianti, Public Service Quality Improvement Strategy,
Nation Administration Institution, Jakarta, 2006.
[10] Mulyono, Hadi, Joko Susiko, and Hendro Martono, 2006, The
Influence of Working Satisfaction and Employee Commitment on
Service Quality at Regional Income Department in Malang, Financial
Journal and Banking, Year X, No. 5 (May), Page. 145-156.
[11] Nimran, Umar, 2004, Organization Behavior, the Third Edition, CV.
Citra Media, Sidoarjo.
[12] Pearson, C.A.L, "The Effects of Participation on Job Motivation, Job
Satisfaction and Work Practices: A Case Study in a Heavy Engineering
Workshop", Asia Pacific Journal of Human Resources, Vol. 29, No. 3,
pp. 61-70, 1992.
[13] Pillai, Radnandini, Chester A. Schriesheim, and Eric S. Williams, 1999,
Fairness Perceptions and Trust as Mediators for Transformational and
Transactional Leadership: A Two Sample Study, Journal of
Management, Vol. 25, No. 6, pp 897-933.
[14] Robbins, Stephen P., Organization Behavior : Concept, Controversy,
Application, the 7th Edition, Prehallindo, Jakarta, 1998.
[15] Smith, C.A., Organ, D.W., and Near, J.P., 1983, Organizational
Citizenship Behavior: Its Nature and Antecendent, Journal of Applied
Psychology, Vol. 68, No. 4, pp 653-663.
[16] Stoner, L.M., Barksdale K., and Shore T. H.,"Work Environment and
Job Satisfaction in Human Services Organizations", Academy of
Management Journal, Vol 36, pp. 151-169, 1996.
[17] Sugiyono. Research Methodology. 5th ed., Alfabeta Publisher,
Bandung, 2005.
[18] Sutrisno, Hadi, "The Influence of Transformational Leadership Factor
on Working Satisfaction, Organization Commitment and Role Extra
Behavior", School of Economics Al-Anwar, Mojokerto, Research Rep.
94-1, 1994.
[19] Tjiptono, Fandy, 1997, Marketing Strategy, the Second Edition, Andi
Publisher, Yogyakarta.
[20] Utomo, Kabul W., "Leadership and Its Influence on Citizenship
Behavior (OCB), Working Satisfaction and Organizational Behavior
(Empirical Research in Kebumen Regency)", Management and
Economy Research Journal, Vol 2., No. 2, pp. 34-52, May 2002.
[21] Williams, L. J., and Anderson S. E., "Job Satisfaction and
Organizational Commitment as Predictors of Organizational
Citizenship and In-RoleBehaviors", Journal of Management, Vol. 17.
pp. 601-617, 1991.
@article{"International Journal of Business, Human and Social Sciences:60396", author = "Budiyanto and Hening Widi Oetomo", title = "The Effect of Job Motivation, Work Environment and Leadership on Organizational Citizenship Behavior, Job Satisfaction and Public Service Quality in Magetan, East Java,Indonesia", abstract = "Magetan area is going to be the object of this research
which is located in East Java, Indonesia. The data were obtained
from 270 civil servants working at the Magetan District government.
The data were analyzed using the Structural Equation Modeling with
Partial Least Square program. The research showed the following
findings: (1) job motivation variable has a positive and significant
effect on organizational citizenship behavior (OCB); (2) work
environment has positive and significant effect on OCB; (3)
leadership variable has positive and significant effect on OCB; (4)
job motivation variable has no significant effect on job satisfaction;
(5) work environment variable has no significant effect on job
satisfaction; (6) leadership variable has no significant effect on job
satisfaction; (7) OCB is positively and significantly associated with
job satisfaction; (8) job satisfaction variable is positively and
significantly correlated with quality of public service at the Magetan
District government.", keywords = "Job Satisfaction, Leadership, OrganizationalCitizenship Behavior (OCB), Quality of Public Service", volume = "5", number = "3", pages = "322-9", }
