Technical Determinants of Success in Quality Management Systems Implementation in the Automotive Industry
The popularity of quality management system models
continues to grow despite the transitional crisis in 2008. Their
development is associated with demands of the new requirements for
entrepreneurs, such as risk analysis projects and more emphasis on
supervision of outsourced processes. In parallel, it is appropriate to
focus attention on the selection of companies aspiring to a quality
management system. This is particularly important in the automotive
supplier industry, where requirements transferred to the levels in the
supply chain should be clear, transparent and fairly satisfied. The
author has carried out a series of researches aimed at finding the
factors that allow for the effective implementation of the quality
management system in automotive companies. The research was
focused on four groups of companies: 1) manufacturing (parts and
assemblies for the purpose of sale or for vehicle manufacturers), 2)
service (repair and maintenance of the car) 3) services for the
transport of goods or people, 4) commercial (auto parts and vehicles).
The identified determinants were divided into two types of criteria:
internal and external, as well as hard and soft. The article presents the
hard – technical factors that an automotive company must meet in
order to achieve the goal of the quality management system
implementation.
[1] International Organization of Motor Vehicle Manufacturers:
www.oica.net (viewed on 05.01.2015).
[2] ISO 9001:2008, Quality management systems. Requirements,
International Organization for Standardization, Geneva, Switzerland
2008.
[3] ISO/DIS 9001, Quality management systems. Requirements (Draft –
12.10.2014), International Organization for Standardization, Geneva,
Switzerland 2014.
[4] ISO/TS 16949:2009, Quality management systems. Particular
requirements for the application of ISO 9001:2008 for automotive
production and relevant service part organizations, International
Organization for Standardization, Geneva, Switzerland 2009.
[5] N. Belu, L. Stirbu, “Phases of implementation of ISO TS 16949: 2002
Quality Management System”, Proceedings of International Scientific
Conference Modern Technologies, Quality, Restructuring, T.C.M.R. –
2006, At Jassy 2006, Volume: LII (LVI), s. 1231-1237.
[6] EN 12507:2005 Transportation services. Guidance notes on the
application of EN ISO 9001:2000 to the road transportation, storage,
distribution and railway good industries, CEN European Committee for
Standardization, Brussels 2005.
[7] EN 12798:2007 Transport quality system. Road, Rail and Inland
navigation transport. Quality management system requirements to
supplement EN ISO 9001 for the transport of dangerous goods with
regard to safety, CEN European Committee for Standardization,
Brussels 2007.
[8] G. Polya, How to Solve It: A New Aspect of Mathematical Method,
Princeton University Press, Princeton 2008, p. 169.
[9] A. Mazur, “Application of fuzzy index to qualitative and quantitative
evaluation of the quality level of working conditions”, in: HCI
International 2013 - Posters’ Extended Abstracts, International
Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26,
2013, Proceedings, Part II, Springer-Verlag Berlin Heidelberg, 2013,
pp. 514-518.
[10] J. Łunarski, K. Ciepela, „Problemy dokładności i odbioru maszyn i
urządzeń technologicznych”, Technologia i automatyzacja montażu No.
2/2002.
[11] J. Gawlik, A. Kiełbus, „Wieloparametrowa ocena jakości urządzeń
technologicznych z zastosowaniem funkcji strat Taguchi’ego”, in:
Komputerowo zintegrowane zarządzanie, (ed.) R. Knosala, Oficyna
Wydawnicza Polskiego Towarzystwa Zarządzania Produkcją, Opole
2006, t. I, p. 401- 410.
[12] A. Górny, “The Elements of Work Environment in the Improvement
Process of Quality Management System Structure”, in: Advances in
Human Factors, Ergonomics, and Safety in Manufacturing and Service
Industries, (ed.) W. Karwowski W., G. Salvendy, CRC Press, Taylor &
Francis Group, Boca Raton 2011.
[13] M. Butlewski, M. Slawinska, “Ergonomic method for the
implementation of occupational safety systems”, in: Occupational Safety
and Hygiene II (ed.) P. Arezes, pp. 621-626, CRC Press, 2014.
[14] J. Gawlik, J. Sładek, A. Ryniewicz, M. Kowalski, A. Gąska,
„Wielofunkcyjna ocena jakości urządzeń technologicznych i wyrobów”,
Inżynieria maszyn 15/3, 2010.
[15] B. Słowiński, Inżynieria eksploatacji maszyn, Wydawnictwo Uczelniane
Politechniki Koszalińskiej, Koszalin 2011.
[16] B. Mrugalska, P.M. Arezes, „Industrial practices designed to ensure
safety of machinery” in: 9th International Symposium on Occupational
Safety and Hygiene (SHO), (ed.) P.M. Arezes, J.S. Baptista, M.P.
Barroso et al., pp. 351-353, Guimaraes, Portugal 2013.
[17] L. Pacholski, A. Jasiak, “Application of system methodologies to
macroergonomic diagnosing”, Advances in Industrial Ergonomics and
Safety IV Vol. 4, pp. 27-33, 1992.
[18] H. Tylicki, B. Żółtowski, Genezowanie stanu maszyn, Wydawnictwo
Naukowe Instytutu Technologii Eksploatacji PIB, Radom 2012.
[19] A. Misztal, M. Butlewski, N. Belu, L.M. Ionescu, “Creating
involvement of production workers by reliable technical maintenance”,
in: 2014 International Conference on Production Research - Regional
Conference Africa, Europe and the Middle East and 3rd International
Conference on Quality and Innovation in Engineering and Management
(ICPR-AEM 2014), pp. 322-327, Cluj Napoca 2014.
[20] M. Jasiulewicz-Kaczmarek, P. Drozyner, “Preventive and Pro-active
Ergonomics Influence on Maintenance Excellence Level”, Ergonomics
and Health Aspects of Work with Computers Vol. 6779, pp. 49-58, 2011.
[21] A. Misztal, S. Bachorz, “Quality planning of parts machine production
based on housing of cylinder head milling machines”, Applied
Mechanics and Materials, Vol. 657 (2014) pp 986-990.
[22] T.D. Hoang, B. Igel, T. Laosirihongthong, “The impact of total quality
management on innovation. Findings from a developing country”,
International Journal of Quality & Reliability Management Vol. 23 No.
9, 2006.
[23] A. Abrunhosa, P. Sá, “Are TQM principles supporting innovation in the
Portuguese footwear industry?”, Technovation No. 28/2008.
[24] M. Martinez-Costa, A.R. Martinez-Lorente, “Does quality management
foster or hinder innovation? An empirical study of Spanish companies”,
Total Quality Management, Vol. 19, No. 3, 2008.
[25] R.Y.Y. Hung, B.Y. Lien, S. Fang, G.N. McLean, “Knowledge as a
facilitator for enhancing innovation performance through total quality
management”, Total Quality Management, Vol. 21, No. 4, 2010.
[26] D.I. Prajogo, P. McDermott, M. Goh, “Impact of value chain activities
on quality and innovation”, International Journal of Operations &
Production Management, Vol. 28 No. 7, 2008.
[1] International Organization of Motor Vehicle Manufacturers:
www.oica.net (viewed on 05.01.2015).
[2] ISO 9001:2008, Quality management systems. Requirements,
International Organization for Standardization, Geneva, Switzerland
2008.
[3] ISO/DIS 9001, Quality management systems. Requirements (Draft –
12.10.2014), International Organization for Standardization, Geneva,
Switzerland 2014.
[4] ISO/TS 16949:2009, Quality management systems. Particular
requirements for the application of ISO 9001:2008 for automotive
production and relevant service part organizations, International
Organization for Standardization, Geneva, Switzerland 2009.
[5] N. Belu, L. Stirbu, “Phases of implementation of ISO TS 16949: 2002
Quality Management System”, Proceedings of International Scientific
Conference Modern Technologies, Quality, Restructuring, T.C.M.R. –
2006, At Jassy 2006, Volume: LII (LVI), s. 1231-1237.
[6] EN 12507:2005 Transportation services. Guidance notes on the
application of EN ISO 9001:2000 to the road transportation, storage,
distribution and railway good industries, CEN European Committee for
Standardization, Brussels 2005.
[7] EN 12798:2007 Transport quality system. Road, Rail and Inland
navigation transport. Quality management system requirements to
supplement EN ISO 9001 for the transport of dangerous goods with
regard to safety, CEN European Committee for Standardization,
Brussels 2007.
[8] G. Polya, How to Solve It: A New Aspect of Mathematical Method,
Princeton University Press, Princeton 2008, p. 169.
[9] A. Mazur, “Application of fuzzy index to qualitative and quantitative
evaluation of the quality level of working conditions”, in: HCI
International 2013 - Posters’ Extended Abstracts, International
Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26,
2013, Proceedings, Part II, Springer-Verlag Berlin Heidelberg, 2013,
pp. 514-518.
[10] J. Łunarski, K. Ciepela, „Problemy dokładności i odbioru maszyn i
urządzeń technologicznych”, Technologia i automatyzacja montażu No.
2/2002.
[11] J. Gawlik, A. Kiełbus, „Wieloparametrowa ocena jakości urządzeń
technologicznych z zastosowaniem funkcji strat Taguchi’ego”, in:
Komputerowo zintegrowane zarządzanie, (ed.) R. Knosala, Oficyna
Wydawnicza Polskiego Towarzystwa Zarządzania Produkcją, Opole
2006, t. I, p. 401- 410.
[12] A. Górny, “The Elements of Work Environment in the Improvement
Process of Quality Management System Structure”, in: Advances in
Human Factors, Ergonomics, and Safety in Manufacturing and Service
Industries, (ed.) W. Karwowski W., G. Salvendy, CRC Press, Taylor &
Francis Group, Boca Raton 2011.
[13] M. Butlewski, M. Slawinska, “Ergonomic method for the
implementation of occupational safety systems”, in: Occupational Safety
and Hygiene II (ed.) P. Arezes, pp. 621-626, CRC Press, 2014.
[14] J. Gawlik, J. Sładek, A. Ryniewicz, M. Kowalski, A. Gąska,
„Wielofunkcyjna ocena jakości urządzeń technologicznych i wyrobów”,
Inżynieria maszyn 15/3, 2010.
[15] B. Słowiński, Inżynieria eksploatacji maszyn, Wydawnictwo Uczelniane
Politechniki Koszalińskiej, Koszalin 2011.
[16] B. Mrugalska, P.M. Arezes, „Industrial practices designed to ensure
safety of machinery” in: 9th International Symposium on Occupational
Safety and Hygiene (SHO), (ed.) P.M. Arezes, J.S. Baptista, M.P.
Barroso et al., pp. 351-353, Guimaraes, Portugal 2013.
[17] L. Pacholski, A. Jasiak, “Application of system methodologies to
macroergonomic diagnosing”, Advances in Industrial Ergonomics and
Safety IV Vol. 4, pp. 27-33, 1992.
[18] H. Tylicki, B. Żółtowski, Genezowanie stanu maszyn, Wydawnictwo
Naukowe Instytutu Technologii Eksploatacji PIB, Radom 2012.
[19] A. Misztal, M. Butlewski, N. Belu, L.M. Ionescu, “Creating
involvement of production workers by reliable technical maintenance”,
in: 2014 International Conference on Production Research - Regional
Conference Africa, Europe and the Middle East and 3rd International
Conference on Quality and Innovation in Engineering and Management
(ICPR-AEM 2014), pp. 322-327, Cluj Napoca 2014.
[20] M. Jasiulewicz-Kaczmarek, P. Drozyner, “Preventive and Pro-active
Ergonomics Influence on Maintenance Excellence Level”, Ergonomics
and Health Aspects of Work with Computers Vol. 6779, pp. 49-58, 2011.
[21] A. Misztal, S. Bachorz, “Quality planning of parts machine production
based on housing of cylinder head milling machines”, Applied
Mechanics and Materials, Vol. 657 (2014) pp 986-990.
[22] T.D. Hoang, B. Igel, T. Laosirihongthong, “The impact of total quality
management on innovation. Findings from a developing country”,
International Journal of Quality & Reliability Management Vol. 23 No.
9, 2006.
[23] A. Abrunhosa, P. Sá, “Are TQM principles supporting innovation in the
Portuguese footwear industry?”, Technovation No. 28/2008.
[24] M. Martinez-Costa, A.R. Martinez-Lorente, “Does quality management
foster or hinder innovation? An empirical study of Spanish companies”,
Total Quality Management, Vol. 19, No. 3, 2008.
[25] R.Y.Y. Hung, B.Y. Lien, S. Fang, G.N. McLean, “Knowledge as a
facilitator for enhancing innovation performance through total quality
management”, Total Quality Management, Vol. 21, No. 4, 2010.
[26] D.I. Prajogo, P. McDermott, M. Goh, “Impact of value chain activities
on quality and innovation”, International Journal of Operations &
Production Management, Vol. 28 No. 7, 2008.
@article{"International Journal of Business, Human and Social Sciences:70190", author = "Agnieszka Misztal", title = "Technical Determinants of Success in Quality Management Systems Implementation in the Automotive Industry", abstract = "The popularity of quality management system models
continues to grow despite the transitional crisis in 2008. Their
development is associated with demands of the new requirements for
entrepreneurs, such as risk analysis projects and more emphasis on
supervision of outsourced processes. In parallel, it is appropriate to
focus attention on the selection of companies aspiring to a quality
management system. This is particularly important in the automotive
supplier industry, where requirements transferred to the levels in the
supply chain should be clear, transparent and fairly satisfied. The
author has carried out a series of researches aimed at finding the
factors that allow for the effective implementation of the quality
management system in automotive companies. The research was
focused on four groups of companies: 1) manufacturing (parts and
assemblies for the purpose of sale or for vehicle manufacturers), 2)
service (repair and maintenance of the car) 3) services for the
transport of goods or people, 4) commercial (auto parts and vehicles).
The identified determinants were divided into two types of criteria:
internal and external, as well as hard and soft. The article presents the
hard – technical factors that an automotive company must meet in
order to achieve the goal of the quality management system
implementation.", keywords = "Automotive industry, quality management system.", volume = "9", number = "8", pages = "2660-6", }
