Optimizing usage of ICTs and Outsourcing Strategic in Business Models and Customer Satisfaction
Nowadays, under developed countries for progress in
science and technology and decreasing the technologic gap with
developed countries, increasing the capacities and technology
transfer from developed countries. To remain competitive, industry is
continually searching for new methods to evolve their products.
Business model is one of the latest buzzwords in the Internet and
electronic business world. To be successful, organizations must look
into the needs and wants of their customers. This research attempts to
identify a specific feature of the company with a strong competitive
advantage by analyzing the cause of Customer satisfaction. Due to
the rapid development of knowledge and information technology,
business environments have become much more complicated.
Information technology can help a firm aiming to gain a competitive
advantage. This study explores the role and effect of Information
Communication Technology in Business Models and Customer
satisfaction on firms and also relationships between ICTs and
Outsourcing strategic.
[1] Tapscott, D., A.Lowi, D. Ticoll, "Digital Capital - Harnessing the
Power of Business Webs", Harvard Business School Press, 2000.
[2] Martinez, P. "Models made E: What business are you in?", Centers for
IBM e-business Innovation, 2000.
[3] Magali Dubosson, "eBusiness Model Design, Classification and
Measurement", Thunderbird International Business Review, vol. 44, no.
1: 5-23, January 2002.
[4] Spreng, R., and MacKenzie, S. and Olshavsky, W. A" Reexamination of
The Determinants of Consumer Satisfaction" , Journal of
Marketing.60(3):15-32,1996.
[5] Wilson, D.T. ``An integrated model of buyer-seller relationships--,
Journal of the Academy of Marketing Science, Vol. 23, Fall, pp. 335-50,
1995.
[6] Emerson, C.J. and Grimm, C.M, ``Buyer-seller customer satisfaction:
the influence of the environment and customer service--, Journal of
Business & Industrial Marketing, Vol. 14 Nos 5/6, pp. 403-15, 1999.
[1] Tapscott, D., A.Lowi, D. Ticoll, "Digital Capital - Harnessing the
Power of Business Webs", Harvard Business School Press, 2000.
[2] Martinez, P. "Models made E: What business are you in?", Centers for
IBM e-business Innovation, 2000.
[3] Magali Dubosson, "eBusiness Model Design, Classification and
Measurement", Thunderbird International Business Review, vol. 44, no.
1: 5-23, January 2002.
[4] Spreng, R., and MacKenzie, S. and Olshavsky, W. A" Reexamination of
The Determinants of Consumer Satisfaction" , Journal of
Marketing.60(3):15-32,1996.
[5] Wilson, D.T. ``An integrated model of buyer-seller relationships--,
Journal of the Academy of Marketing Science, Vol. 23, Fall, pp. 335-50,
1995.
[6] Emerson, C.J. and Grimm, C.M, ``Buyer-seller customer satisfaction:
the influence of the environment and customer service--, Journal of
Business & Industrial Marketing, Vol. 14 Nos 5/6, pp. 403-15, 1999.
@article{"International Journal of Business, Human and Social Sciences:56721", author = "Saeed Rahmani Bagha and Mohammad Mirzahosseinian and Sonatkhatoon Kashanimotlagh", title = "Optimizing usage of ICTs and Outsourcing Strategic in Business Models and Customer Satisfaction", abstract = "Nowadays, under developed countries for progress in
science and technology and decreasing the technologic gap with
developed countries, increasing the capacities and technology
transfer from developed countries. To remain competitive, industry is
continually searching for new methods to evolve their products.
Business model is one of the latest buzzwords in the Internet and
electronic business world. To be successful, organizations must look
into the needs and wants of their customers. This research attempts to
identify a specific feature of the company with a strong competitive
advantage by analyzing the cause of Customer satisfaction. Due to
the rapid development of knowledge and information technology,
business environments have become much more complicated.
Information technology can help a firm aiming to gain a competitive
advantage. This study explores the role and effect of Information
Communication Technology in Business Models and Customer
satisfaction on firms and also relationships between ICTs and
Outsourcing strategic.", keywords = "Information Communication Technology,Outsourcing, Customer Satisfaction, Business Plan", volume = "5", number = "11", pages = "1527-5", }