Finding effective ways of improving university quality assurance requires, as well, a retraining of the staff. This article illustrates an Online Programme of Excellence Model (OPEM), based on the European quality assurance model, for improving participants- formative programme standards. The results of applying this OPEM indicate the necessity of quality policies that support the evaluators- competencies to improve formative programmes. The study concludes by outlining how faculty and agency staff can use OPEM for the internal and external quality assurance of formative programmes.
[1] R. Ballantyne, J. Borthwick, and J. Packer, "Beyond Student Evaluation
of Teaching: identifying and addressing academic staff development
needs", Assessment and Evaluation in Higher Education, vol. 25, no. 3,
pp. 221-236, 2000.
[2] R. Bates, "A critical analysis of evaluation practice: the Kirkpatrick
model and the principle of beneficence", Evaluation and Program
Planning, vol. 27, pp. 341-347, 2004.
[3] S. Blignaut and S. R. Trollip, "Developing a Taxonomy of Faculty
Participation in Asynchronous Learning Environments-an Exploratory
Investigation", Computers & Education, vol. 41, pp. 149-172, 2003.
[4] M. Chatterji, "Evidence on "What Works": An Argument for Extended-
Term Mixed-Method (ETMM) Evaluation Designs", Educational
Researcher, vol. 34, no. 5, pp. 14-24, 2005.
[5] M. Connolly, N. Jones, and J. O-Shea, "Quality Assurance and Elearning:
reflections from the front line", Quality in Higher Education,
vol. 11, no. 1, pp. 59-67, 2005.
[6] J. E. Cooper and L. Pagotto, "Developing Community College Faculty
as Leaders", New Directions for Community Colleges, vol. 123, pp. 27-
37, 2003.
[7] F. Doménech and A. Descals, "Evaluation of the University
Teaching/Learning Process for the Improvement of Quality in Higher
Education", Assessment & Evaluation in Higher Education, vol. 28, no.
2, pp.165-178, 2003.
[8] J. Edelenbos and A. Van Buuren, "The Learning Evaluation. A
Theoretical and Empirical Exploration", Evaluation Review, vol. 29, no.
6, pp. 591-612, 2004.
[9] H. P. A. Geraedtsa, R. Montenariea, and P. P. Van Rijkb, "The benefits
of total quality management", Computerized Medical Imaging and
Graphics, vol. 25, pp. 217-220, 2001.
[10] G. Ghere, J. A. King, L. Stevahn, and J. Minnema, "A Professional
Development Unit for Reflecting on Program Evaluator Competencies",
American Journal of Evaluation, vol. 27, no. 1, pp. 108-123, 2006.
[11] G. T. Henry and M. M. Mark, "Beyond Use: Understanding Evaluation-s
Influence on Attitudes and Actions", American Journal of Evaluation,
vol. 24, no 3, 293-314, 2003.
[12] C. Holroyd, "Are assessors professional? Student assessment and the
professionalism of academics", Active learning in higher education, vol.
1, no 1, pp. 28-44, 2000.
[13] S. Jackson, "Exploring the Suitability of the European Foundation for
Quality Management (EFQM) Excellence Model as a Framework for
Delivering Clinical Governance in the UK National Health Service",
Quality Assurance Journal, vol. 5, 19-31, 2001.
[14] P. Kandlbinder, "Peeking Under the Covers: Online Academic Staff
development in Australia and the United Kingdom", International
Journal for Academic Development, vol. 8, no. 1/2, pp. 135-143, 2003.
[15] S. B. Messer, D. B. Fishman, and B. S. McCrady, "Evaluation-Based
Planning of Professional Psychology Training Program. A Model and
Case Example", Evaluation and Program Planning, vol. 15, pp. 351-
367, 1992.
[16] S. Modarresi, D. L. Newman, and M. Y. Abolafia, "Academic evaluators
versus practitioners: alternative experiences of professionalism",
Evaluation and Program Planning, vol. 24, pp. 1-11, 2001.
[17] M. C. Monroe et al., "Evaluators as Educators: Articulating Program
Theory and Building Evaluation Capacity", New Directions for
Evaluation, vol. 108, pp. 57-71, 2005.
[18] C. M. Myford and F. A. A. Cline, "Designing assessment instruments to
measure the impact of participation in short-term educational programs",
Studies in Educational Evaluation, vol. 27, no. 2, pp. 107-131, 2001.
[19] M. Q. Patton, Qualitative research & evaluation methods. Thousand
Oaks, Calif: Sage Publications, 2002.
[20] C. Pierrakeas, M. Xenos, and P. Pintelas, "Evaluating and improving
educational material and tutoring aspects of distance learning systems",
Studies in Educational Evaluation, vol. 29, pp. 335-349, 2003.
[21] L. Stevahn, J. A. King, G. Ghere, and J. Minnema, "Establishing
Essential Competencies for Program Evaluators", American Journal of
Evaluation, vol. 26, no. 1, pp. 43-59, 2005.
[22] M. K. Tallent-Runnels et al., "Teaching Courses Online: A Review of
the Research", Review of Educational Research, vol. 76, no. 1, pp. 93-
135, 2006.
[23] L. M. Villar and O. M. Alegre, Manual para la excelencia en la
ense├▒anza superior. Madrid, Spain: McGraw-Hill, 2004.
[1] R. Ballantyne, J. Borthwick, and J. Packer, "Beyond Student Evaluation
of Teaching: identifying and addressing academic staff development
needs", Assessment and Evaluation in Higher Education, vol. 25, no. 3,
pp. 221-236, 2000.
[2] R. Bates, "A critical analysis of evaluation practice: the Kirkpatrick
model and the principle of beneficence", Evaluation and Program
Planning, vol. 27, pp. 341-347, 2004.
[3] S. Blignaut and S. R. Trollip, "Developing a Taxonomy of Faculty
Participation in Asynchronous Learning Environments-an Exploratory
Investigation", Computers & Education, vol. 41, pp. 149-172, 2003.
[4] M. Chatterji, "Evidence on "What Works": An Argument for Extended-
Term Mixed-Method (ETMM) Evaluation Designs", Educational
Researcher, vol. 34, no. 5, pp. 14-24, 2005.
[5] M. Connolly, N. Jones, and J. O-Shea, "Quality Assurance and Elearning:
reflections from the front line", Quality in Higher Education,
vol. 11, no. 1, pp. 59-67, 2005.
[6] J. E. Cooper and L. Pagotto, "Developing Community College Faculty
as Leaders", New Directions for Community Colleges, vol. 123, pp. 27-
37, 2003.
[7] F. Doménech and A. Descals, "Evaluation of the University
Teaching/Learning Process for the Improvement of Quality in Higher
Education", Assessment & Evaluation in Higher Education, vol. 28, no.
2, pp.165-178, 2003.
[8] J. Edelenbos and A. Van Buuren, "The Learning Evaluation. A
Theoretical and Empirical Exploration", Evaluation Review, vol. 29, no.
6, pp. 591-612, 2004.
[9] H. P. A. Geraedtsa, R. Montenariea, and P. P. Van Rijkb, "The benefits
of total quality management", Computerized Medical Imaging and
Graphics, vol. 25, pp. 217-220, 2001.
[10] G. Ghere, J. A. King, L. Stevahn, and J. Minnema, "A Professional
Development Unit for Reflecting on Program Evaluator Competencies",
American Journal of Evaluation, vol. 27, no. 1, pp. 108-123, 2006.
[11] G. T. Henry and M. M. Mark, "Beyond Use: Understanding Evaluation-s
Influence on Attitudes and Actions", American Journal of Evaluation,
vol. 24, no 3, 293-314, 2003.
[12] C. Holroyd, "Are assessors professional? Student assessment and the
professionalism of academics", Active learning in higher education, vol.
1, no 1, pp. 28-44, 2000.
[13] S. Jackson, "Exploring the Suitability of the European Foundation for
Quality Management (EFQM) Excellence Model as a Framework for
Delivering Clinical Governance in the UK National Health Service",
Quality Assurance Journal, vol. 5, 19-31, 2001.
[14] P. Kandlbinder, "Peeking Under the Covers: Online Academic Staff
development in Australia and the United Kingdom", International
Journal for Academic Development, vol. 8, no. 1/2, pp. 135-143, 2003.
[15] S. B. Messer, D. B. Fishman, and B. S. McCrady, "Evaluation-Based
Planning of Professional Psychology Training Program. A Model and
Case Example", Evaluation and Program Planning, vol. 15, pp. 351-
367, 1992.
[16] S. Modarresi, D. L. Newman, and M. Y. Abolafia, "Academic evaluators
versus practitioners: alternative experiences of professionalism",
Evaluation and Program Planning, vol. 24, pp. 1-11, 2001.
[17] M. C. Monroe et al., "Evaluators as Educators: Articulating Program
Theory and Building Evaluation Capacity", New Directions for
Evaluation, vol. 108, pp. 57-71, 2005.
[18] C. M. Myford and F. A. A. Cline, "Designing assessment instruments to
measure the impact of participation in short-term educational programs",
Studies in Educational Evaluation, vol. 27, no. 2, pp. 107-131, 2001.
[19] M. Q. Patton, Qualitative research & evaluation methods. Thousand
Oaks, Calif: Sage Publications, 2002.
[20] C. Pierrakeas, M. Xenos, and P. Pintelas, "Evaluating and improving
educational material and tutoring aspects of distance learning systems",
Studies in Educational Evaluation, vol. 29, pp. 335-349, 2003.
[21] L. Stevahn, J. A. King, G. Ghere, and J. Minnema, "Establishing
Essential Competencies for Program Evaluators", American Journal of
Evaluation, vol. 26, no. 1, pp. 43-59, 2005.
[22] M. K. Tallent-Runnels et al., "Teaching Courses Online: A Review of
the Research", Review of Educational Research, vol. 76, no. 1, pp. 93-
135, 2006.
[23] L. M. Villar and O. M. Alegre, Manual para la excelencia en la
ense├▒anza superior. Madrid, Spain: McGraw-Hill, 2004.
@article{"International Journal of Business, Human and Social Sciences:51705", author = "Luis M. Villar and Olga M. Alegre", title = "Online Programme of Excellence Model (OPEM)", abstract = "Finding effective ways of improving university quality assurance requires, as well, a retraining of the staff. This article illustrates an Online Programme of Excellence Model (OPEM), based on the European quality assurance model, for improving participants- formative programme standards. The results of applying this OPEM indicate the necessity of quality policies that support the evaluators- competencies to improve formative programmes. The study concludes by outlining how faculty and agency staff can use OPEM for the internal and external quality assurance of formative programmes.
", keywords = "Formative assessment, Online faculty excellence program, Teaching competencies, University quality assurance.", volume = "1", number = "11", pages = "580-8", }
