Managing Multiple Change Projects in Supply Chains: A Case Study of a Moroccan Multi-Technical Services Company

In this paper, we try to address the topic of multiple
change management by adopting an engineered research
methodology, conducted within a Moroccan company during its
implementation of several change projects that aim at improving its
supply chain management performance. Firstly, we present the key
concepts related to our research, namely change management, multiproject
management and supply chain management. Then, we try to
assess how the change management and multi-project management
are applied in this company. Finally, we try to propose an approach
that will help managers in dealing with multiple change projects. This
approach proposes to integrate change management, project
management and multi-project management for managing change
projects according to three organizational levels: executive level,
project portfolio level and change project level.

Authors:

• Abdelouahab Errida
• Bouchra Lotfi
• Elalami Semma

Keywords:

• Change management
• multi-project management
• project management
• change portfolio
• supply chain management.

References:

[1] R. Cox, the Successful Implementation of Supply Chain Management
Technology Initiatives, Electronic Theses & Dissertations. Georgia
Southern University, 2015. (Online). Available at:
http://digitalcommons.georgiasouthern.edu/etd/135, (accessed: 15
January 2018).
[2] P. Dittmann, the supply chain drives shareholder value, 2010. (Online).
Available at: http://www.thenewsupplychainagenda.com/blog/,
(accessed: 15 December 2017).
[3] M. Greer, W. Ford, “managing change in supply chains: A process
comparison”, journal of business logistics, Vol. 30, No. 2, 2009.
[4] M. Bremer, how can organizational culture make a difference in leading
change? 2015. Available at:
https://www.leadershipandchangemagazine.com/organizational-cultureleading-
change/, (accessed: 5 January 2018).
[5] D. Parker, J. Charlton, A. Ribeiro, “Integration of project-based
management and change management”, International Journal of
Productivity and Performance Management, Vol. 62, Issue 5, pp. 534 –
544, 2013.
[6] Autissier D, J-M Moutot, Méthode de conduite de changement, 4ème
édition, Dunod, 2016.
[7] W. Fernez, C. Triomphe, “ Le management multi projets : définitions et
enjeux ”, Faire de la recherche en management de projet, Paris, Vuibert,
FNEGE, pp. 189-207.
[8] J. Balogun, V. Hailey, Exploring Strategic Change, 2ème edition,
Prentice Hall, London, 2004.
[9] P. Stank, J. Paul, W. Autry, “The new supply chain agenda: a synopsis
and directions for future research”, International Journal of Physical
Distribution & Logistics Management, V. 41 Iss. 10 pp. 940 – 955,
2011.
[10] V. Chanal et al. « Vers une ingénierie de la recherche en sciences de
gestion », Revue française de gestion 2015/8 (N° 253), p. 213-229.
[11] B. Lotfi et B. Benchekroun. Gestion collective du changement par la
méthode ARC. GISEH 2010, Sep 2010, Clermont-Ferrand, France.
[12] M. Thiry, “Creating project-based organizations to deliver value”. Paper
presented at PMI® Global Congress 2007—Asia Pacific, Hong Kong.
[13] S. Elonen, K. Artto, “Problems in managing internal development
projects in multi-project environments”, International Journal of Project
Management pp. 395–402, 2003.
[14] S. Loufrani. Management des compétences et organisation par projets:
une mise en valeur de leur articulation. Analyse qualitative de quatre cas
multisectoriels, thèse de doctorat de l’Université Nice Sophia Antipolis,
2006.
[15] J. Pajares and A. López, “New Methodological Approaches to Project
Portfolio Management”, 27th IPMA World Congress, Procedia - Social
and Behavioral Sciences 2014, pp 645 – 652.
[16] PMI, Project Management Institute, The standard for portfolio
management, 3ème Edition. USA, 2013.
[17] B. Cordelier, Conduire le changement organisationnel, Communication
et organisation, available at.
https://communicationorganisation.revues.org/411, (accessed: 28 Mars
2017).
[18] S. Nurcan, “une méthode pour la définition de l'impact organisationnel
du changement”, Revue des sciences et technologies de l'information, V
7/4, pp.107.
[19] M. Antwi, M. Kale, 2014, “Change Management in Healthcare
Literature Review”, the Monieson center for business research in
healthcare.
[20] L. Muller, contribution à la conduite de changement en PME: intégration
de représentations organisationnelles au processus de changement
participatif, thèse de doctorat, université de l’INPL, 1999
[21] F. Galasso, Aide à la planification dans les chaînes logistiques en
présence de demande flexible, thèse de doctorat de l’INPT, 2007.
[22] A. Aladwani, “Change management strategies for successful ERP
implementation”, Business Process Management Journal, Vol. 7 No. 3,
2001, pp. 266-275.
[23] J. Flauder, Déploiement du Lean Management dans un atelier de
conditionnement et conduite du changement. Thèse de doctorat,
université de Bordeaux, 2015.
[24] T. Creasey, Adapting and adjsuting change management in an agile
project.2017. (Online). Available at: http://blog.prosci.com/adaptingand-
adjusting-change management-in-agile, consulted18/01/2018.
[25] P. Kotter, leading change, Boston, Harvard Business Review Press,
1996.
[26] Prosci, Prosci’s Change Management Maturity Model, 2004. (Online).
Available at: http://www.change-management.com/Prosci-CMMaturity-
Model-writeup.pdf, (accessed: 29 January 2018).
[27] C. Perkins, Organizational Change Management Maturity, change
Management Institute, 2012. (Online). Available at:
www.changemanagementinstitute.com, (Accessed: 15 January 2018).
[28] P. Patanakul, D. Milosevic, “The effectiveness in managing a group of
multiple projects”, International journal of project management, 2008.
[29] J. Strasser, 7 Crucial Success Factors for Multi-Project Management.
(Online). Available at: www.theprojectgroup.com/blog/en/successfactors-
for-multi-project-management/, (accessed: 03 January 2018).
[30] P. Jayashree, S. Hussain, 2011, “Aligning change deployment: a
Balanced Scorecard approach”, Measuring Business Excellence, Vol. 15
Issue: 3, pp.63-85.
[31] W. Burke, H. Litwin, “A Causal Model of Organizational Performance
and Change”, Journal of Management 1992, vol 18; N3, 523-545.
[32] Boston consulting group, changing change management, 2012. (Online).
Available at: http://imgstg.
bcg.com/Changing_Change_Management_Dec_2012_tcm9-
98964.pdf, (accessed: 18 January 2018).
[33] Chileshe, «Major challenges in managing multiple project environments
in Australia's construction industry", Journal of Engineering, Design and
Technology, Vol. 10 Issue 1 pp. 72 – 9, 2012.
[34] P. Patanakul, “Key drivers to the effectiveness in managing multiple
projects". PMI Research Conference: Defining the Future of Project
Management, Washington, 2010.
[35] Project Management Institute (PMI), Project Management Body of
Knowledge, 5ème edition, USA, 2008.