Maintenance Function's Performance Evaluation Using Adapted Balanced Scorecard Model
PT XYZ is a bottled drinking water company. To preserve production resources owned by the company so that the resources could be utilized well, it has implemented maintenance management system, which has important role in company's profitability, and is one of the factors influenced overall company's performance. Yet, up to now the company has never measured maintenance activities' contribution to company's performance. Performance evaluation is done according to adapted Balanced Scorecard model fitted to maintenance function context. This model includes six perspectives: innovation and growth, production, maintenance, environment, costumer, and finance. Actual performance measurement is done through Analytic Hierarchy Process and Objective Matrix. From the research done, we can conclude that the company's maintenance function is categorized in moderate performance. But, there are some indicators which has high priority but low performance, which are: costumers' complain rate, work lateness rate, and Return on Investment.
[1] I. Alsyouf, "Measuring Maintenance Performance Using A Balanced Scorecard Approach," Journal of Quality in Maintenance Eng., vol.12 no 2 pp. 133-149. 2006.
[2] S. Blumenberg, "Benchmarking Financial Processes with Data
Envelopment Analysis," International Journal of Quality and Reliability Management.
[3] A. Charnes, et.al, "A Developmental Study of Data Envelopment Analysis in Measuring the Efficiency of Maintenance Units in The
U.S. Air Forces," Research Report CCS 460. Texas: Center for Cybernetic Studies University of Texas. 1984
[4] A.S. Corder, Maintenance Management Techniques, New York:
McGraw Hill Book Company, 1988.
[5] K. Dervitsiotis. 1981. Operational Managements. New York: McGraw Hill Book Company.
[6] I.R Ferdian and R.N. Purwatoro. 2006. Pengukuran Kinerja Bank Syariah: Integrasi Pendekatan DEA dengan Analisis Rasio
Keuangan. Usahawan No. 10 Tahun XXXV.
[7] A. Garg, and S.G. Deshmukh. 2006. Maintenance management:
literature review and directions. Journal of Quality in Maintenance
Engineering. Vol. 12 No. 3, 2006 pp. 205-238.
[8] V. Gasperz, 1998. Manajemen Produktivitas Total: Strategi
Peningkatan Produktivitas Bisnis Total. Jakarta: PT Gramedia
Pustaka Utama.
[9] V. Gasperz, 2003. Sistem Manajemen Kinerja Terintegrasi:
Balanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah. Jakarta: PT Gramedia Pustaka Utama.
[10] K.S. Ghebrit, 2004. Productivity Measurement, Dissertation of
Pretoria University.
[11] K.M.A Al Harbi, 2000. Optimization of Staff Numbers in The
Process Industries: An Application of DEA. International Journal
of Manpower. Vol 21 no 1 pp 47-59.
[12] A. Parida, 2003. Development of Multi-criteria Hierarchical
Framework for Maintenance Performance Measurement:
Concepts, Issues and Challenges. Doctoral Thesis of Luleå
University of Technology.
[13] N.M. Paz and W. Leigh. 1993. Maintenance Scheduling: Issues,
Results, and Research Needs. International Journal of Operations
& Production Management. Vol. 14 No. 8, 1994, pp. 47-69.
[14] J. Riggs, J and G. Felix. 1983. Productivity Measurement by
Objectives. National Productivity Review.
[15] T.L. Saaty, 1994. The Analytic Hierarchy Process. New York:
McGraw Hill Company.
[16] R. Simons and A. Davila, 2000. Performance Measurement &
Control System for Implementing Strategy. New Jersey: Prentice
Hall.
[17] E. Siswadi and R.N. Purwatoro, Paradigma Baru Pengukuran
Efisiensi Kinerja Relatif Berbasis Pendekatan Matematik.
Usahawan No.6 Tahun XXXIV. 2005.
[18] Steering Committee for Review of Commonwealth/State Sevice
Provision. 1997. Data Envelopment Analysis: A Technique for
Measuring the Efficiency of Government Service Delivery.
Canberra: AGPS.
[19] D.J. Sumanth, 1984. Productivity Engineering and Management.
New York: McGraw Hill Book Company.
[20] Sutarman and W. Katon. 2003. Perencanaan Kebutuhan Dan
Pengadaan Material Pesawat Telepon Tipe Pte 991 N-3. Jurnal
Teknik Industri Vol 5 No.4 Universitas Pasundan.
[21] A.H.C. Tsang, “Measuring Maintenance Performance: A Holistic
Approach.” International Journal of Operations and Production
Management. Vol. 19 no 7 pp. 691-715. 1999.
[22] T. Wireman, Developing Performance Indicators for Managing
Maintenance. New York: Industrial Press Inc., 2005.
[1] I. Alsyouf, "Measuring Maintenance Performance Using A Balanced Scorecard Approach," Journal of Quality in Maintenance Eng., vol.12 no 2 pp. 133-149. 2006.
[2] S. Blumenberg, "Benchmarking Financial Processes with Data
Envelopment Analysis," International Journal of Quality and Reliability Management.
[3] A. Charnes, et.al, "A Developmental Study of Data Envelopment Analysis in Measuring the Efficiency of Maintenance Units in The
U.S. Air Forces," Research Report CCS 460. Texas: Center for Cybernetic Studies University of Texas. 1984
[4] A.S. Corder, Maintenance Management Techniques, New York:
McGraw Hill Book Company, 1988.
[5] K. Dervitsiotis. 1981. Operational Managements. New York: McGraw Hill Book Company.
[6] I.R Ferdian and R.N. Purwatoro. 2006. Pengukuran Kinerja Bank Syariah: Integrasi Pendekatan DEA dengan Analisis Rasio
Keuangan. Usahawan No. 10 Tahun XXXV.
[7] A. Garg, and S.G. Deshmukh. 2006. Maintenance management:
literature review and directions. Journal of Quality in Maintenance
Engineering. Vol. 12 No. 3, 2006 pp. 205-238.
[8] V. Gasperz, 1998. Manajemen Produktivitas Total: Strategi
Peningkatan Produktivitas Bisnis Total. Jakarta: PT Gramedia
Pustaka Utama.
[9] V. Gasperz, 2003. Sistem Manajemen Kinerja Terintegrasi:
Balanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah. Jakarta: PT Gramedia Pustaka Utama.
[10] K.S. Ghebrit, 2004. Productivity Measurement, Dissertation of
Pretoria University.
[11] K.M.A Al Harbi, 2000. Optimization of Staff Numbers in The
Process Industries: An Application of DEA. International Journal
of Manpower. Vol 21 no 1 pp 47-59.
[12] A. Parida, 2003. Development of Multi-criteria Hierarchical
Framework for Maintenance Performance Measurement:
Concepts, Issues and Challenges. Doctoral Thesis of Luleå
University of Technology.
[13] N.M. Paz and W. Leigh. 1993. Maintenance Scheduling: Issues,
Results, and Research Needs. International Journal of Operations
& Production Management. Vol. 14 No. 8, 1994, pp. 47-69.
[14] J. Riggs, J and G. Felix. 1983. Productivity Measurement by
Objectives. National Productivity Review.
[15] T.L. Saaty, 1994. The Analytic Hierarchy Process. New York:
McGraw Hill Company.
[16] R. Simons and A. Davila, 2000. Performance Measurement &
Control System for Implementing Strategy. New Jersey: Prentice
Hall.
[17] E. Siswadi and R.N. Purwatoro, Paradigma Baru Pengukuran
Efisiensi Kinerja Relatif Berbasis Pendekatan Matematik.
Usahawan No.6 Tahun XXXIV. 2005.
[18] Steering Committee for Review of Commonwealth/State Sevice
Provision. 1997. Data Envelopment Analysis: A Technique for
Measuring the Efficiency of Government Service Delivery.
Canberra: AGPS.
[19] D.J. Sumanth, 1984. Productivity Engineering and Management.
New York: McGraw Hill Book Company.
[20] Sutarman and W. Katon. 2003. Perencanaan Kebutuhan Dan
Pengadaan Material Pesawat Telepon Tipe Pte 991 N-3. Jurnal
Teknik Industri Vol 5 No.4 Universitas Pasundan.
[21] A.H.C. Tsang, “Measuring Maintenance Performance: A Holistic
Approach.” International Journal of Operations and Production
Management. Vol. 19 no 7 pp. 691-715. 1999.
[22] T. Wireman, Developing Performance Indicators for Managing
Maintenance. New York: Industrial Press Inc., 2005.
@article{"International Journal of Mechanical, Industrial and Aerospace Sciences:53915", author = "A. Bakhtiar and B. Purwanggono and N. Metasari", title = "Maintenance Function's Performance Evaluation Using Adapted Balanced Scorecard Model", abstract = "PT XYZ is a bottled drinking water company. To preserve production resources owned by the company so that the resources could be utilized well, it has implemented maintenance management system, which has important role in company's profitability, and is one of the factors influenced overall company's performance. Yet, up to now the company has never measured maintenance activities' contribution to company's performance. Performance evaluation is done according to adapted Balanced Scorecard model fitted to maintenance function context. This model includes six perspectives: innovation and growth, production, maintenance, environment, costumer, and finance. Actual performance measurement is done through Analytic Hierarchy Process and Objective Matrix. From the research done, we can conclude that the company's maintenance function is categorized in moderate performance. But, there are some indicators which has high priority but low performance, which are: costumers' complain rate, work lateness rate, and Return on Investment.
", keywords = "Maintenance, performance, balanced scorecard, objective matrix.", volume = "3", number = "10", pages = "1220-5", }
