Logistics Model for Improving Quality in Railway Transport
This contribution is focused on the methodology for
identifying levels of quality and improving quality through new
logistics model in railway transport. It is oriented on the application
of dynamic quality models, which represent an innovative method of
evaluation quality services. Through this conception, time factor,
expected, and perceived quality in each moment of the transportation
process within logistics chain can be taken into account. Various
models describe the improvement of the quality which emphases the
time factor throughout the whole transportation logistics chain.
Quality of services in railway transport can be determined by the
existing level of service quality, by detecting the causes of
dissatisfaction employees but also customers, to uncover strengths
and weaknesses. This new logistics model is able to recognize critical
processes in logistic chain. It includes service quality rating that must
respect its specific properties, which are unrepeatability,
impalpability, their use right at the time they are provided and
particularly changeability, which is significant factor in the
conditions of rail transport as well. These peculiarities influence the
quality of service regarding the constantly increasing requirements
and that result in new ways of finding progressive attitudes towards
the service quality rating.
[1] E. Nedeliaková, A. Dolinayová, I. Nedeliak, “Methods of evaluation of
the transportation services quality”, University of Žilina in Žilina, EDIS,
2013.
[2] I. Kubasáková, M. Šulgan, “Modern logistic system – effective customer
response (ECR)” in Transport and communications, University of Žilina
in Žilina, 2005, pp. 5-10.
[3] J. Camaj, A. Dolinayova, J. Lalinska, M. Bariak, “The Technological
Problem of Simulation of the Logistics Center”, World Academy of
Science, Engineering and Technology, International Science Index,
Economics and Management Engineering, 1(4), 2014, p. 2618-2622.
[4] J. Camaj, J. Lalinska, J.Masek, “Simulations of continental logistics
center from the perspecive of gechnlogist” in ICIMSA 2014
International Conference on Industrial Engineering, Management
Science and Applications 2014. Proceeding book of conference. Beijing:
IEEE, 2014, p. 305-308.
[5] J. Gnap, M. Poliak, J. Sosedová, J. Jagelčák, “Zasielateľstvo”,
University of Žilina, 2011.
[6] J. Majerčák, I. Nedeliak, “Practical experiences with modeling of IT
systems and business processes,” in 6th Forum of rail transport,
Bratislava, 2010, pp. 81-84.
[7] J. Majerčák, J. Plevko, P. Majerčák, “Logistics assessment of functional
performance of material flows in railway transport,” Sovremennyje
realii, trendy I innovacii v upravlenii biznes-processami na transporte:
Trudy medžunarodnoj naučno-praktičeskoj konferencii. Moskva: OOO
“NIPKC Voschod-A”, 2014, p. 299-301.
[8] J. Sekulová, I. Nedeliak, “Utilization of GAP model in providing of
services in the railway freight transport,” in Perner´s Contacts, 8th ed.
vol. 4, 2013, pp. 67-75.
[9] KEGA 026ŽU-4/2015 “Innovative approaches in system of teaching
management in the study program Railway transport with a focus on
application the dynamic quality models in the railway transport”,
University of Žilina in Žilina, 2015.
[10] M. Poliak, “Current problems of procurement of transport services by
public passenger transport,” in Current problems in transport 2009,
Pardubice: Institut Jana Pernera v Praze with Přepravní laboratoří
Dopravní fakulty Jana Pernera, 2009, pp. 213-218.
[11] P. Majerčák, E. Majerčáková, “The aim of distribution logistics in the
Supply Chain,” in SCIECONF 2014, proceedings in scientific
conference, University of Zilina, 2014, p. 520-523.
[1] E. Nedeliaková, A. Dolinayová, I. Nedeliak, “Methods of evaluation of
the transportation services quality”, University of Žilina in Žilina, EDIS,
2013.
[2] I. Kubasáková, M. Šulgan, “Modern logistic system – effective customer
response (ECR)” in Transport and communications, University of Žilina
in Žilina, 2005, pp. 5-10.
[3] J. Camaj, A. Dolinayova, J. Lalinska, M. Bariak, “The Technological
Problem of Simulation of the Logistics Center”, World Academy of
Science, Engineering and Technology, International Science Index,
Economics and Management Engineering, 1(4), 2014, p. 2618-2622.
[4] J. Camaj, J. Lalinska, J.Masek, “Simulations of continental logistics
center from the perspecive of gechnlogist” in ICIMSA 2014
International Conference on Industrial Engineering, Management
Science and Applications 2014. Proceeding book of conference. Beijing:
IEEE, 2014, p. 305-308.
[5] J. Gnap, M. Poliak, J. Sosedová, J. Jagelčák, “Zasielateľstvo”,
University of Žilina, 2011.
[6] J. Majerčák, I. Nedeliak, “Practical experiences with modeling of IT
systems and business processes,” in 6th Forum of rail transport,
Bratislava, 2010, pp. 81-84.
[7] J. Majerčák, J. Plevko, P. Majerčák, “Logistics assessment of functional
performance of material flows in railway transport,” Sovremennyje
realii, trendy I innovacii v upravlenii biznes-processami na transporte:
Trudy medžunarodnoj naučno-praktičeskoj konferencii. Moskva: OOO
“NIPKC Voschod-A”, 2014, p. 299-301.
[8] J. Sekulová, I. Nedeliak, “Utilization of GAP model in providing of
services in the railway freight transport,” in Perner´s Contacts, 8th ed.
vol. 4, 2013, pp. 67-75.
[9] KEGA 026ŽU-4/2015 “Innovative approaches in system of teaching
management in the study program Railway transport with a focus on
application the dynamic quality models in the railway transport”,
University of Žilina in Žilina, 2015.
[10] M. Poliak, “Current problems of procurement of transport services by
public passenger transport,” in Current problems in transport 2009,
Pardubice: Institut Jana Pernera v Praze with Přepravní laboratoří
Dopravní fakulty Jana Pernera, 2009, pp. 213-218.
[11] P. Majerčák, E. Majerčáková, “The aim of distribution logistics in the
Supply Chain,” in SCIECONF 2014, proceedings in scientific
conference, University of Zilina, 2014, p. 520-523.
@article{"International Journal of Business, Human and Social Sciences:71280", author = "Eva Nedeliakova and Juraj Camaj and Jaroslav Masek", title = "Logistics Model for Improving Quality in Railway Transport", abstract = "This contribution is focused on the methodology for
identifying levels of quality and improving quality through new
logistics model in railway transport. It is oriented on the application
of dynamic quality models, which represent an innovative method of
evaluation quality services. Through this conception, time factor,
expected, and perceived quality in each moment of the transportation
process within logistics chain can be taken into account. Various
models describe the improvement of the quality which emphases the
time factor throughout the whole transportation logistics chain.
Quality of services in railway transport can be determined by the
existing level of service quality, by detecting the causes of
dissatisfaction employees but also customers, to uncover strengths
and weaknesses. This new logistics model is able to recognize critical
processes in logistic chain. It includes service quality rating that must
respect its specific properties, which are unrepeatability,
impalpability, their use right at the time they are provided and
particularly changeability, which is significant factor in the
conditions of rail transport as well. These peculiarities influence the
quality of service regarding the constantly increasing requirements
and that result in new ways of finding progressive attitudes towards
the service quality rating.", keywords = "Logistics model, quality, railway transport.", volume = "9", number = "11", pages = "3784-4", }