Information Seeking through Assimilation Process in Thai Organization
The purpose of this study is to examine employee assessments of the usefulness/value of different types of information available to those employees during the process of organizational assimilation. Participants in the study were 247 “new" employees at Bangkok Bank. Bangkok Bank considers employees whose length of stay with the bank has been less than 18 months as new employees. Questionnaires were administered to all of the Bank-s new employees to obtain the data for this study. Repeated measures analysis was used to analyze the data. The data were summed and coded by using Statistical Package for Social Science. Newcomers indicate that social information is the most useful information, followed by job (technical, referent, and appraisal information), political, normative, and organizational information. Essentially, social, job, and political information are evaluated by newcomers as highly useful, while normative and organizational information are rated as moderately useful.
[1] E. Morrison, "A longitudinal study of the effects of information seeking
on newcomer socialization," Journal of Applied Psychology, 78, pp.
173-183, 1993a.
[2] C. Ostroff, & W. J. Kozlowski, ÔÇÿOrganizational socialization as a
learning process: The role of Information acquisition," Personnel Psychology, 45, pp. 42-65, 1992.
[3] E. H. Schein, "Organizational socialization and the professional
management," Industrial Management Review, 9, pp. 1-6, 1968
[4] M. R. Louis, "Surprise and sense-making: What newcomers experience
in entering unfamiliar organizational setting," Administrative science
Quarterly, 25, pp. 226-251, 1980.
[5] M. Miller, & F. M. Jablin, "Information seeking during organizational
entry: Influence, tactics, and a model of the press," Academy of Management Review, 16, pp. 92-120, 1991.
[6] D. R. Comer, "Organizational newcomers- acquisition of information
from peers," Management communication quarterly, 5, pp. 64-89, 1991.
[7] V. M. Miller, "A quasi-experimental study of newcomers-informationseeking behaviors during organizational entry," in May, pp. 26-29, 1989.
Top three paper presented at the 37th International Communication
Association Annual Convention, Organizational Communication
Division, San Francisco.
[8] E. Morrison, "An investigation of mode and source usage in the
newcomer information seeking process," in J. Wall & L. Jauch (Eds.),
Best papers proceedings of the 51st Annual Meeting of the Academy of
Management, pp. 225-229. Miami Beach, Florida, 1991.
[9] E. Morrison, "A longitudinal study of information seeking:Exploring
types, modes, sources, and outcomes," Academy of Management
Journal, 36, pp. 557-589, 1993b.
[10] JC. B. Teboul, "Encounting the organization: facing and coping with
uncertainty during organizational encounter," Management
Communication Quarterly, 8, pp. 190-224, 1994.
[11] F. M. Jablin, “Organizational communication: An assimilation
approach,” in M. E. Roloff & C. R. Berger (Eds.), Social Cognition and
Communication Newbury Park: Sage, 1982, pp. 255-286.
[12] J. Van Maanen, “Police socialization: A longitudinal examination of job
attitudes in an urban police Department,” Administrative Science
Quarterly, 20, pp. 207-228, 1975.
[13] F. M. Jablin, “Organizational entry, assimilation, and exit,” in F. M.
Jablin, L. L. Putnam, K. Roberts, & L. Porter (Eds.), Handbook of
organizational Communication (Newbury park, CA: Sage, 1987, pp.679-
740.
[14] F. M. Jablin, “Assimilating new members into organization,” in R.
Bostrom (Ed.), Communication yearbook, 8,. Beverly Hills, CA: Sage,
1984, pp. 594-626.
[15] S. J. Ashford & L. L. Cummings, “Feedback as an individual resource:
Personnel strategies of creating information,” Organization Behavior
and Human Performance, 32, pp. 370-398, 1983.
[16] M. M. Greller & D. M. Herold, “Sources of feedback: A preliminary
investigation,” Organizational Behavior and Human Performance, 13,
pp. 244-256, 1975.
[17] L. E. Penley, “An investigationof the information processing framework
of organizational Communication,” Human Communication Research, 8,
pp. 348-365, 1982.
[18] A. Q. Stanton-Spicer & A. L. Darling, “Communication in socialization
of preservice teachers” Communication Education, 35, pp. 215-230,
1986.
[19] G. T. Chao, A. M. O’Leary-Kelly, S. Wolf, H. J. Kleing, & P. D.
Gardner, “Organizational socialization: Its content and consequences,”
Journal of Applied Psychology, 79, pp. 730-743, 1994.
[20] G. R. Jones, “Socialization tactics, self-efficiency, and newcomer’s
adjustment to the organization,” Academy of Management Journal, 29,
262-279, 1986.
[21] J. Stevens, (1996). “Applied multivariate statistic for the social
science” (3rd ed.), New Jersy: Lawrence Erlbaum Associated, 1996.
[1] E. Morrison, "A longitudinal study of the effects of information seeking
on newcomer socialization," Journal of Applied Psychology, 78, pp.
173-183, 1993a.
[2] C. Ostroff, & W. J. Kozlowski, ÔÇÿOrganizational socialization as a
learning process: The role of Information acquisition," Personnel Psychology, 45, pp. 42-65, 1992.
[3] E. H. Schein, "Organizational socialization and the professional
management," Industrial Management Review, 9, pp. 1-6, 1968
[4] M. R. Louis, "Surprise and sense-making: What newcomers experience
in entering unfamiliar organizational setting," Administrative science
Quarterly, 25, pp. 226-251, 1980.
[5] M. Miller, & F. M. Jablin, "Information seeking during organizational
entry: Influence, tactics, and a model of the press," Academy of Management Review, 16, pp. 92-120, 1991.
[6] D. R. Comer, "Organizational newcomers- acquisition of information
from peers," Management communication quarterly, 5, pp. 64-89, 1991.
[7] V. M. Miller, "A quasi-experimental study of newcomers-informationseeking behaviors during organizational entry," in May, pp. 26-29, 1989.
Top three paper presented at the 37th International Communication
Association Annual Convention, Organizational Communication
Division, San Francisco.
[8] E. Morrison, "An investigation of mode and source usage in the
newcomer information seeking process," in J. Wall & L. Jauch (Eds.),
Best papers proceedings of the 51st Annual Meeting of the Academy of
Management, pp. 225-229. Miami Beach, Florida, 1991.
[9] E. Morrison, "A longitudinal study of information seeking:Exploring
types, modes, sources, and outcomes," Academy of Management
Journal, 36, pp. 557-589, 1993b.
[10] JC. B. Teboul, "Encounting the organization: facing and coping with
uncertainty during organizational encounter," Management
Communication Quarterly, 8, pp. 190-224, 1994.
[11] F. M. Jablin, “Organizational communication: An assimilation
approach,” in M. E. Roloff & C. R. Berger (Eds.), Social Cognition and
Communication Newbury Park: Sage, 1982, pp. 255-286.
[12] J. Van Maanen, “Police socialization: A longitudinal examination of job
attitudes in an urban police Department,” Administrative Science
Quarterly, 20, pp. 207-228, 1975.
[13] F. M. Jablin, “Organizational entry, assimilation, and exit,” in F. M.
Jablin, L. L. Putnam, K. Roberts, & L. Porter (Eds.), Handbook of
organizational Communication (Newbury park, CA: Sage, 1987, pp.679-
740.
[14] F. M. Jablin, “Assimilating new members into organization,” in R.
Bostrom (Ed.), Communication yearbook, 8,. Beverly Hills, CA: Sage,
1984, pp. 594-626.
[15] S. J. Ashford & L. L. Cummings, “Feedback as an individual resource:
Personnel strategies of creating information,” Organization Behavior
and Human Performance, 32, pp. 370-398, 1983.
[16] M. M. Greller & D. M. Herold, “Sources of feedback: A preliminary
investigation,” Organizational Behavior and Human Performance, 13,
pp. 244-256, 1975.
[17] L. E. Penley, “An investigationof the information processing framework
of organizational Communication,” Human Communication Research, 8,
pp. 348-365, 1982.
[18] A. Q. Stanton-Spicer & A. L. Darling, “Communication in socialization
of preservice teachers” Communication Education, 35, pp. 215-230,
1986.
[19] G. T. Chao, A. M. O’Leary-Kelly, S. Wolf, H. J. Kleing, & P. D.
Gardner, “Organizational socialization: Its content and consequences,”
Journal of Applied Psychology, 79, pp. 730-743, 1994.
[20] G. R. Jones, “Socialization tactics, self-efficiency, and newcomer’s
adjustment to the organization,” Academy of Management Journal, 29,
262-279, 1986.
[21] J. Stevens, (1996). “Applied multivariate statistic for the social
science” (3rd ed.), New Jersy: Lawrence Erlbaum Associated, 1996.
@article{"International Journal of Business, Human and Social Sciences:55085", author = "Pornprom Chomngam", title = "Information Seeking through Assimilation Process in Thai Organization", abstract = "The purpose of this study is to examine employee assessments of the usefulness/value of different types of information available to those employees during the process of organizational assimilation. Participants in the study were 247 “new" employees at Bangkok Bank. Bangkok Bank considers employees whose length of stay with the bank has been less than 18 months as new employees. Questionnaires were administered to all of the Bank-s new employees to obtain the data for this study. Repeated measures analysis was used to analyze the data. The data were summed and coded by using Statistical Package for Social Science. Newcomers indicate that social information is the most useful information, followed by job (technical, referent, and appraisal information), political, normative, and organizational information. Essentially, social, job, and political information are evaluated by newcomers as highly useful, while normative and organizational information are rated as moderately useful.
", keywords = "Information seeking, organization assimilation.", volume = "6", number = "11", pages = "3005-6", }
