Improving the Quality of e-learning Courses in Higher Education through Student Satisfaction
Thepurpose of the research is to characterize the levels
of satisfaction of the students in e-learning post-graduate courses,
taking into account specific dimensions of the course which were
considered as benchmarks for the quality of this type of online
learning initiative, as well as the levels of satisfaction towards each
specific indicator identified in each dimension. It was also an aim of
this study to understand how thesedimensions relate to one another.
Using a quantitative research approach in the collection and analysis
of the data, the study involves the participation of the students who
attended on e-learning course in 2010/2011. The conclusions of this
study suggest that online students present relatively high levels of
satisfaction, which points towards a positive experience during the
course. It is possible to note that there is a correlation between the
different dimensions studied, consequently leading to different
improvement strategies. Ultimately, this investigation aims to
contribute to the promotion of quality and the success of e-learning
initiatives in Higher Education.
[1] J. Magano, A. Castro andC. Carvalho, " O e-Learning no Ensino
Superior: um caso de estudo." Educação, Formação & Tecnologias,
2008.
[2] C. Bielschowsky, W. Laaser, R. Mason, A. Sangra and A. Hasan,
"Reforming distance learning higher education in Portugal." Ministério
da Ciência, Tecnologia e Ensino Superior, 2009.
[3] Ministério da Ci├¬ncia, Tecnologia e Ensino Superior, "Contrato de
Confiança no Ensino Superior para o Futuro de Portugal - Evolução do
Programa de Desenvolvimento do Ensino Superior, 2010-2014", 2004.
[4] T. Bates, "The state of e-learning" [post on Tony-s blog], 2008.
[5] D. Garrison, and T. Anderson, E-learning in the 21st Century. A
Framework for Research and Practice. London: RoutledgeFalmer, 2003
[6] M. J. Gomes, "E-learning e Educação On-line: contributos para os
Princ├¡pios de Bolonha", in Actas do VII Col├│quio sobre Quest├Áes
Curriculares - Globalização e (des) igualdades: os desafios curriculares.
Centro de Investigação em Educação da Universidade do Minho, Braga,
2006.
[7] B. H. Khan, "Managing e-learning: Design, delivery, implementation
and evaluation. Hershey", PA: Information Science Publishing Inc,
2005.
[8] R. Oliver, "Quality assurance and e-learning: blue skies and
pragmatism". ALT-f, Research in Learnig Technology, 2005, pp. 173-
187.
[9] M. Rosenberg, "E-Learning. Strategies for Delivering Knowledge in the
Digital Age". New York: McGraw-Hill Companies, Inc, 2001.
[10] M. Paechter, B. Maier and D. Macher, " Students- expectations of, and
experiences in e-learning: Their relation to learning achievements and
course satisfaction." Computers & Education, 2010, pp. 222-229.
[11] M. J. Rubio, " Efoques y modelos de evaluaci├│ndele-learning." Revista
Electr├│nica de Investigaci├│n y Evaluacion Educativa, 2003, pp. 101-120.
[12] S. R. Palmer and D. M. Holt, "Examiningstudent satisfaction withwholly
online learning ". Journal of Computer Assisted Learning, 2008, p. 101-
113.
[13] J. Johnston, J. Killion and J. Oomen, "Student Satisfaction in the Virtual
Classrroom". In The Internet Journal of Allied Health Sciences and
Practice, 2005.
[14] S. B. Eom, H. J. Wen and N. Ashill, "The Determinants of Students-
Perceived Learning Outcomes and Satisfaction in University Online
Education: An Empirical Investigation. ", Decision Sciences Journal of
Innovative Education, 2006, pp. 215-235.
[15] A. Sher, "Assessing the relationship of student-instructor and studentstudent
interaction to student learning and satisfaction in Web-bases
Online Learning Environment."Journal of Interactive Online Learning,
2009.
[16] L. C. Jackson, S. J. Jones and R. C. Rodriguez, "Faculty Actions
thatResult in Student Satisfaction in Online Courses". Journal of
Asynchronous Learning Networks, 2010, pp. 78-96.
[17] D. Bolliger and T. Martindale, "Key Factors for Determining Student
Satisfaction in Online Courses". International Journal of E-Learning,
2004, pp. 61-67.
[18] M. Malik, "Student Satisfaction Towards E-learning: InfluentialRole of
Key Factors". Proceedings of the 2nd CBRC. Lahore, Pakistan, 2009.
[19] A. Alobiedat, "TafilaTechnicalUniversityStudents- Perception of
Electronic Learning." European Journal of ScientificResearch, 2010, pp.
391-400.
[20] D. Y. Shee and Y. Wang "Multi-criteriaevaluation of the web-based elearning
system: A methodologybased on learner satisfaction and its
applications."Computers & Education, 2008, pp. 894-905.
[21] E. Strachota, The use of surveyresearch to measurestudent satisfaction
in online courses. Presentedat the Midwest Research-to-Practice
Conference in Adult, Continuing, and Community Education, University
of Missouri-St. Louis, MO, 2006.
[22] S. J. Lee, S. Srinivasan, T. Trail, D. Lewis and S. Lopez, "Examining the
relationshipamongstudent perception of support, course satisfaction, and
learning outcomes in online learning. " The Internet and Higher
Education, 2011, pp. 158-163.
[23] A. Auvinenand U. Ehlers, Handbook for Quality Management of Peer
Production, 2009.
[24] B. F. Chapman and R. G. Henderson, "E-Learning Quality Assurance: A
Perspective of Business Teacher Educators and Distance Learning
Coordinators". Delta Pi Epsilon Journal, 2010, pp.16-31.
[1] J. Magano, A. Castro andC. Carvalho, " O e-Learning no Ensino
Superior: um caso de estudo." Educação, Formação & Tecnologias,
2008.
[2] C. Bielschowsky, W. Laaser, R. Mason, A. Sangra and A. Hasan,
"Reforming distance learning higher education in Portugal." Ministério
da Ciência, Tecnologia e Ensino Superior, 2009.
[3] Ministério da Ci├¬ncia, Tecnologia e Ensino Superior, "Contrato de
Confiança no Ensino Superior para o Futuro de Portugal - Evolução do
Programa de Desenvolvimento do Ensino Superior, 2010-2014", 2004.
[4] T. Bates, "The state of e-learning" [post on Tony-s blog], 2008.
[5] D. Garrison, and T. Anderson, E-learning in the 21st Century. A
Framework for Research and Practice. London: RoutledgeFalmer, 2003
[6] M. J. Gomes, "E-learning e Educação On-line: contributos para os
Princ├¡pios de Bolonha", in Actas do VII Col├│quio sobre Quest├Áes
Curriculares - Globalização e (des) igualdades: os desafios curriculares.
Centro de Investigação em Educação da Universidade do Minho, Braga,
2006.
[7] B. H. Khan, "Managing e-learning: Design, delivery, implementation
and evaluation. Hershey", PA: Information Science Publishing Inc,
2005.
[8] R. Oliver, "Quality assurance and e-learning: blue skies and
pragmatism". ALT-f, Research in Learnig Technology, 2005, pp. 173-
187.
[9] M. Rosenberg, "E-Learning. Strategies for Delivering Knowledge in the
Digital Age". New York: McGraw-Hill Companies, Inc, 2001.
[10] M. Paechter, B. Maier and D. Macher, " Students- expectations of, and
experiences in e-learning: Their relation to learning achievements and
course satisfaction." Computers & Education, 2010, pp. 222-229.
[11] M. J. Rubio, " Efoques y modelos de evaluaci├│ndele-learning." Revista
Electr├│nica de Investigaci├│n y Evaluacion Educativa, 2003, pp. 101-120.
[12] S. R. Palmer and D. M. Holt, "Examiningstudent satisfaction withwholly
online learning ". Journal of Computer Assisted Learning, 2008, p. 101-
113.
[13] J. Johnston, J. Killion and J. Oomen, "Student Satisfaction in the Virtual
Classrroom". In The Internet Journal of Allied Health Sciences and
Practice, 2005.
[14] S. B. Eom, H. J. Wen and N. Ashill, "The Determinants of Students-
Perceived Learning Outcomes and Satisfaction in University Online
Education: An Empirical Investigation. ", Decision Sciences Journal of
Innovative Education, 2006, pp. 215-235.
[15] A. Sher, "Assessing the relationship of student-instructor and studentstudent
interaction to student learning and satisfaction in Web-bases
Online Learning Environment."Journal of Interactive Online Learning,
2009.
[16] L. C. Jackson, S. J. Jones and R. C. Rodriguez, "Faculty Actions
thatResult in Student Satisfaction in Online Courses". Journal of
Asynchronous Learning Networks, 2010, pp. 78-96.
[17] D. Bolliger and T. Martindale, "Key Factors for Determining Student
Satisfaction in Online Courses". International Journal of E-Learning,
2004, pp. 61-67.
[18] M. Malik, "Student Satisfaction Towards E-learning: InfluentialRole of
Key Factors". Proceedings of the 2nd CBRC. Lahore, Pakistan, 2009.
[19] A. Alobiedat, "TafilaTechnicalUniversityStudents- Perception of
Electronic Learning." European Journal of ScientificResearch, 2010, pp.
391-400.
[20] D. Y. Shee and Y. Wang "Multi-criteriaevaluation of the web-based elearning
system: A methodologybased on learner satisfaction and its
applications."Computers & Education, 2008, pp. 894-905.
[21] E. Strachota, The use of surveyresearch to measurestudent satisfaction
in online courses. Presentedat the Midwest Research-to-Practice
Conference in Adult, Continuing, and Community Education, University
of Missouri-St. Louis, MO, 2006.
[22] S. J. Lee, S. Srinivasan, T. Trail, D. Lewis and S. Lopez, "Examining the
relationshipamongstudent perception of support, course satisfaction, and
learning outcomes in online learning. " The Internet and Higher
Education, 2011, pp. 158-163.
[23] A. Auvinenand U. Ehlers, Handbook for Quality Management of Peer
Production, 2009.
[24] B. F. Chapman and R. G. Henderson, "E-Learning Quality Assurance: A
Perspective of Business Teacher Educators and Distance Learning
Coordinators". Delta Pi Epsilon Journal, 2010, pp.16-31.
@article{"International Journal of Business, Human and Social Sciences:60866", author = "Susana Lemos and Neuza Pedro", title = "Improving the Quality of e-learning Courses in Higher Education through Student Satisfaction", abstract = "Thepurpose of the research is to characterize the levels
of satisfaction of the students in e-learning post-graduate courses,
taking into account specific dimensions of the course which were
considered as benchmarks for the quality of this type of online
learning initiative, as well as the levels of satisfaction towards each
specific indicator identified in each dimension. It was also an aim of
this study to understand how thesedimensions relate to one another.
Using a quantitative research approach in the collection and analysis
of the data, the study involves the participation of the students who
attended on e-learning course in 2010/2011. The conclusions of this
study suggest that online students present relatively high levels of
satisfaction, which points towards a positive experience during the
course. It is possible to note that there is a correlation between the
different dimensions studied, consequently leading to different
improvement strategies. Ultimately, this investigation aims to
contribute to the promotion of quality and the success of e-learning
initiatives in Higher Education.", keywords = "e-learning, higher education, quality, students
satisfaction", volume = "6", number = "6", pages = "1485-7", }
