Identifying Mitigation Plans in Reducing Usability Risk Using Delphi Method

Most quality models have defined usability as a
significant factor that leads to improving product acceptability,
increasing user satisfaction, improving product reliability, and also
financially benefitting companies. Usability is also the best factor that
balances both the technical and human aspects of a software product,
which is an important aspect in defining quality during software
development process. A usability risk consist risk factors that could
impact the usability of a software product thereby contributing to
negative user experiences and causing a possible software product
failure. Hence, it is important to mitigate and reduce usability risks in
the software development process itself. By managing possible
usability risks in software development process, failure of software
product could be reduced. Therefore, this research uses the Delphi
method to identify mitigation plans for reducing potential usability
risks. The Delphi method is conducted with seven experts from the
field of risk management and software development.

• Jayaletchumi T. Sambantha Moorthy
• Suhaimi bin Ibrahim
• Mohd Naz’ri Mahrin

• Usability
• Usability Risk
• Risk Management
• Risk Mitigation
• Delphi Method.

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