Identified Factors Affecting the Citizen’s Intention to Adopt E-government in Saudi Arabia
This paper discusses E-government, in particular the
challenges that face adoption in Saudi Arabia. E-government can be
defined based on an existing set of requirements. In this research we
define E-government as a matrix of stakeholders: governments to
governments, governments to business and governments to citizens,
using information and communications technology to deliver and
consume services. E-government has been implemented for a
considerable time in developed countries. However, E-government
services still face many challenges in their implementation and
general adoption in many countries including Saudi Arabia. It has
been noted that the introduction of E-government is a major
challenge facing the government of Saudi Arabia, due to possible
concerns raised by its citizens. In addition, the literature review and
the discussion identify the influential factors that affect the citizens’
intention to adopt E-government services in Saudi Arabia.
Consequently, these factors have been defined and categorized
followed by an exploratory study to examine the importance of these
factors. Therefore, this research has identified factors that determine
if the citizen will adopt E-government services and thereby aiding
governments in accessing what is required to increase adoption.
<p>[1] F. Al-Sobhi, V. Weerakkody, and M. M. Kamal, "An exploratory study
on the role of intermediaries in delivering public services in Madinah
City: Case of Saudi Arabia," Transforming Government: People, Process
and Policy, vol. 4, pp. 14-36, 2010.
[2] F. Salem, "Exploring E-Government Barriers in the Arab States," Policy
Briefs Series, Policy Brief 2, Dubai, Dubai School of Government, 2006.
[3] United Nations (2010, 05/07). The United Nations E-Government
Development Database. Available:
http://www2.unpan.org/egovkb/about/index.htm
[4] United Nations "United Nations E-Government Survey : Leveraging egovernment
at a time of financial and economic crisis," New York2010
2010.
[5] S. Sahraoui, G. Gharaibeh, and A. Al-Jboori, "e-government in saudi
arabia: can it overcome its challenges?," eGovernment Workshop ’06,
2006.
[6] Saudi E-Government Program. (2012, 27/02). Strategy and Action Plan.
Available:
http://www.yesser.gov.sa/en/MechanismsandRegulations/strategy/Pages/
default.aspx
[7] B. A. Al-Sheha, "E-Government program of Saudi Arabia Advantages
and Challenges," King Fahd University of Petroleum and minerals,
Finance and Economics Department. Retrieved from: http://unpan1. un.
org/intradoc/groups/public/documents/unpan/unpan, vol. 33485, 2007.
[8] W. Meng Seng, N. Hideki, and P. George, "The Use of Importance-
Performance Analysis (IPA) in Evaluating Japan's E-government
Services," Journal of Theoretical and Applied Electronic Commerce
Research, vol. 6, pp. 17-30, Aug. 2011.
[9] L. Carter and F. Belanger, "Citizen adoption of electronic government
initiatives," in System Sciences 2004. , Proceedings of the 37th Annual
Hawaii International Conference, 2004, p. 10
[10] I. Alghamdi, R. Goodwin, and G. Rampersad, "E-Government
Readiness Assessment for Government Organizations in Developing
Countries," Computer and Information Science, vol. 4, pp. 3-17, May
2011 2011.
[11] J. Yonazi, H. Sol, and A. Boonstra, "Exploring Issues Underlying
Citizen Adoption of eGovernment Initiatives in Developing Countries:
The Case of Tanzania.," Electronic Journal of e-Government, vol. 8, pp.
176-188, Dec 2010.
[12] M. Warkentin, D. Gefen, P. A. Pavlou, and G. M. Rose, "Encouraging
Citizen Adoption of e-Government by Building Trust," Electronic
Markets, vol. 12, pp. 157-162, 2002.
[13] H. AlShihi, "E-government Development and Adoption Dilemma:
Oman Case Study," in The 6th International We-B (Working for
eBusiness) Conference, Victoria University, Melbourne, Australia 2005.
[14] S. AlAwadhi and A. Morris, "The Use of the UTAUT Model in the
Adoption of E-Government Services in Kuwait," presented at the
Proceedings of the Proceedings of the 41st Annual Hawaii International
Conference on System Sciences, 2008.
[15] X. Dong, L. Xiong, and W. Wang, "How adoption is G2C model EGovernment?
— Evidence from Xi' an and Nan Jing," in E -
Business and E -Government (ICEE), 2011 International Conference on,
2011, pp. 1-4.
[16] D. Gefen, E. Karahanna, and D. W. Straub, "Trust and TAM in Online
Shopping: An Integrated Model," MIS Quarterly, vol. 27, pp. 51-90,
2003.
[17] S. E. Colesca, "Increasing E-Trust: A Solution To Minimize Risk In EGovernment
Adoption," Journal Of Applied Quantitative Methods, vol.
4, pp. 31-44, 2009.
[18] S. C. Srivastava and T. S. H. Teo, "Citizen Trust Development for EGovernment
Adoption: Case of Singapore," in “Proocedings of Pacific
Asia Conference on Information Systems, 2005, pp. 721-724.
[19] S. Colesca, "The main factors of on-line trust," Economia. Seria
Management, vol. 10, pp. 27-37, 2007.
[20] S. Marche and J. D. McNiven, "E-Government and E-Governance: The
Future Isn't What It Used To Be," Canadian Journal of Administrative
Sciences / Revue Canadienne des Sciences de l'Administration, vol. 20,
pp. 74-86, 2003.
[21] H. Margetts, "E-Government in Britain—A Decade On," Parliamentary
Affairs, vol. 59, pp. 250-265, 2006.
[22] V. Venkatesh, M. G. Morris, B. D. Gordon, and F. D. Davis, "User
Acceptance of Information Technology: Toward a Unified View," MIS
Quarterly, vol. 27, pp. 425-478, 2003.
[23] M. Alshehri, S. Drew, and O. Alfarraj, "A Comprehensive Analysis of
E-government services adoption in Saudi Arabia: Obstacles and
Challenges," International Journal of Advanced Computer Science and
Applications, vol. 3, pp. 1-6, 2012.
[24] F. D. Davis, "Perceived Usefulness, Perceived Ease of Use, and User
Acceptance of Information Technology," MIS Quarterly, vol. 13, pp.
319-340, 1989.
[25] E. M. Rogers, Diffusion of innovations, 4th ed. New York: Free Press,
1995.
[26] F. Belanger, J. S. Hiller, and W. J. Smith, "Trustworthiness in electronic
commerce: the role of privacy, security, and site attributes," The Journal
of Strategic Information Systems, vol. 11, pp. 245-270, 2002.
[27] M. AlNuaimi, K. Shaalan, M. Alnuaimi, and K. Alnuaimi, "Barriers to
Electronic Government Citizens' Adoption: A Case of Municipal Sector
in the Emirate of Abu Dhabi," in Developments in E-systems
Engineering (DeSE), 2011, 2011, pp. 398-403.
[28] M. Rehman and V. Esichaikul, "Factors influencing the adoption of egovernment
in Pakistan," in E -Business and E -Government (ICEE),
2011 International Conference on, 2011, pp. 1-4.
[29] P. Runeson and M. Höst, "Guidelines for conducting and reporting case
study research in software engineering," Empirical Software
Engineering, vol. 14, pp. 131-164, 2009.
[30] R. N. Bolton and J. H. Drew, "A Multistage Model of Customers'
Assessments of Service Quality and Value," Journal of Consumer
Research, vol. 17, pp. 375-384, 1991.
[31] C. Liu and K. P. Arnett, "Exploring the factors associated with Web site
success in the context of electronic commerce," Information &
Management, vol. 38, pp. 23-33, 2000.
[32] A. Trentin, E. Perin, and C. Forza, "Overcoming the customizationresponsiveness
squeeze by using product configurators: Beyond
anecdotal evidence," Computers in Industry, vol. 62, pp. 260-268, 2011.
[33] Y.-K. Lin and P.-C. Chang, "Evaluation of system reliability for a cloud
computing system with imperfect nodes," Systems Engineering, vol. 15,
pp. 83-94, 2012.
[34] T. Walkowiak, "Web Systems Availability Analysis By Monte-Carlo
Simulation," Computer Modelling and New Technologies, vol. 15, pp.
37-48, 2011.
[35] V. McKinney and K. Yoon, "The measurement of web-customer
satisfaction: An expectation and disconfirmation approach," Information
Systems Research, vol. 13, pp. 296-315, 2002.
[36] G.-W. Bock, J. Lee, H.-H. Kuan, and J.-H. Kim, "The progression of
online trust in the multi-channel retailer context and the role of product
uncertainty," Decision Support Systems, vol. 53, pp. 97-107, 2012.
[37] I. J. Cole and A. Kelsey, "Computer and information literacy in postqualifying
education," Nurse Education in Practice, vol. 4, pp. 190-199,
2004.
[38] S. AlAwadhi and A. Morris, "Factors Influencing the Adoption of Egovernment
Services," Journal of Software, vol. 4, pp. 584-590, 2009.
[39] C. Akkaya, P. Wolf, and H. Krcmar, "Factors Influencing Citizen
Adoption of E-Government Services: A Cross-Cultural Comparison
(Research in Progress)," in System Science (HICSS), 2012 45th Hawaii
International Conference on, 2012, pp. 2531-2540.
[40] M. Ali, V. Weerakkody, and R. El-Haddadeh, "The Impact of National
Culture on E-Government Implementation: A Comparison Case Study.,"
in Proceedings of the Fifteenth Americas Conference on Information
Systems., San Francisco, California, 2009, pp. 1-13.
[41] P. Dourish and V. Bellotti, "Awareness and coordination in shared
workspaces," presented at the Proceedings of the 1992 ACM conference
on Computer-supported cooperative work, Toronto, Ontario, Canada,
1992.
[42] P. M. A. Baker and C. Bellordre, "Adoption of information and
communication technologies: key policy issues, barriers and
opportunities for people with disabilities," in System Sciences, 2004.
Proceedings of the 37th Annual Hawaii International Conference on,
2004, p. 10 pp.
[43] A. Kaminski, "Computer Integrated Enterprise In The Mrp/Erp Software
Implementation," foundations of management, vol. 4, p. 25, 2010.
[44] V. Kumar, B. Mukerji, I. Butt, and A. Persaud, "Factors for successful egovernment
adoption: a conceptual framework," Electronic Journal of e-
Government, vol. 5, pp. 63-76, 2007.
[45] S. M. Pi, H. L. Liao, and H. M. Chen, "Factors That Affect Consumers’
Trust and Continuous Adoption of Online Financial Services,"
International Journal of Business and Management, vol. 7, pp. 108-119,
2012.
[46] A. Abanumy, A. Al-Badi, and P. Mayhew, "e-Government Website
accessibility: in-depth evaluation of Saudi Arabia and Oman," The
Electronic Journal of e-Government, vol. 3, pp. 99-106, 2005.
[47] J. P. Gant and D. B. Gant, "Web portal functionality and State
government E-service," in System Sciences, 2002. HICSS. Proceedings
of the 35th Annual Hawaii International Conference on, 2002, pp. 1627-
1636.
[48] J. Nielsen, "Usability 101: Introduction to usability," Jakob Nielse's
Alertbox, August 25 2003.
[49] M. K. Alomari, P. Woods, and K. Sandhu, "Predictors for E-government
Adoption in Jordan: Deployment of an Empirical Evaluation Based on a
Citizen-centric Approach," Information Technology & People, vol. 25,
pp. 4-4, 2012.
[50] D. Berdykhanova, A. Dehghantanha, and K. Hariraj, "Trust challenges
and issues of e-government: E-tax prospective," in Information
Technology (ITSim), 2010 International Symposium in, 2010, pp. 1015-
1019.
[51] K. C. Ramnath and A. P. Paul, "Perceived information security, financial
liability and consumer trust in electronic commerce transactions,"
Logistics Information Management, vol. 15, pp. 358-368, 2002.
[52] C. Yu-Shan and C. Ching-Hsun, "Enhance green purchase intentions:
The roles of green perceived value, green perceived risk, and green
trust," Management Decision, vol. 50, pp. 502-520, 2012.
[53] F. Bélanger and L. Carter, "Trust and risk in e-government adoption,"
The Journal of Strategic Information Systems, vol. 17, pp. 165-176,
2008.
[54] D. H. McKnight, V. Choudhury, and C. Kacmar, "Developing and
Validating Trust Measures for e-Commerce: An Integrative Typology,"
Information Systems Research, vol. 13, pp. 334-359, 2002.
[55] S. P. Shapiro, "The social control of impersonal trust," American journal
of Sociology, pp. 623-658, 1987.
[56] A. Field, Discovering statistics using SPSS: Sage Publications Limited,
2009.
[57] M. N. K. Saunders, P. Lewis, and A. Thornhill, Research methods for
business students, 5TH ed.: Pearson, 2009.</p>
<p>[1] F. Al-Sobhi, V. Weerakkody, and M. M. Kamal, "An exploratory study
on the role of intermediaries in delivering public services in Madinah
City: Case of Saudi Arabia," Transforming Government: People, Process
and Policy, vol. 4, pp. 14-36, 2010.
[2] F. Salem, "Exploring E-Government Barriers in the Arab States," Policy
Briefs Series, Policy Brief 2, Dubai, Dubai School of Government, 2006.
[3] United Nations (2010, 05/07). The United Nations E-Government
Development Database. Available:
http://www2.unpan.org/egovkb/about/index.htm
[4] United Nations "United Nations E-Government Survey : Leveraging egovernment
at a time of financial and economic crisis," New York2010
2010.
[5] S. Sahraoui, G. Gharaibeh, and A. Al-Jboori, "e-government in saudi
arabia: can it overcome its challenges?," eGovernment Workshop ’06,
2006.
[6] Saudi E-Government Program. (2012, 27/02). Strategy and Action Plan.
Available:
http://www.yesser.gov.sa/en/MechanismsandRegulations/strategy/Pages/
default.aspx
[7] B. A. Al-Sheha, "E-Government program of Saudi Arabia Advantages
and Challenges," King Fahd University of Petroleum and minerals,
Finance and Economics Department. Retrieved from: http://unpan1. un.
org/intradoc/groups/public/documents/unpan/unpan, vol. 33485, 2007.
[8] W. Meng Seng, N. Hideki, and P. George, "The Use of Importance-
Performance Analysis (IPA) in Evaluating Japan's E-government
Services," Journal of Theoretical and Applied Electronic Commerce
Research, vol. 6, pp. 17-30, Aug. 2011.
[9] L. Carter and F. Belanger, "Citizen adoption of electronic government
initiatives," in System Sciences 2004. , Proceedings of the 37th Annual
Hawaii International Conference, 2004, p. 10
[10] I. Alghamdi, R. Goodwin, and G. Rampersad, "E-Government
Readiness Assessment for Government Organizations in Developing
Countries," Computer and Information Science, vol. 4, pp. 3-17, May
2011 2011.
[11] J. Yonazi, H. Sol, and A. Boonstra, "Exploring Issues Underlying
Citizen Adoption of eGovernment Initiatives in Developing Countries:
The Case of Tanzania.," Electronic Journal of e-Government, vol. 8, pp.
176-188, Dec 2010.
[12] M. Warkentin, D. Gefen, P. A. Pavlou, and G. M. Rose, "Encouraging
Citizen Adoption of e-Government by Building Trust," Electronic
Markets, vol. 12, pp. 157-162, 2002.
[13] H. AlShihi, "E-government Development and Adoption Dilemma:
Oman Case Study," in The 6th International We-B (Working for
eBusiness) Conference, Victoria University, Melbourne, Australia 2005.
[14] S. AlAwadhi and A. Morris, "The Use of the UTAUT Model in the
Adoption of E-Government Services in Kuwait," presented at the
Proceedings of the Proceedings of the 41st Annual Hawaii International
Conference on System Sciences, 2008.
[15] X. Dong, L. Xiong, and W. Wang, "How adoption is G2C model EGovernment?
— Evidence from Xi' an and Nan Jing," in E -
Business and E -Government (ICEE), 2011 International Conference on,
2011, pp. 1-4.
[16] D. Gefen, E. Karahanna, and D. W. Straub, "Trust and TAM in Online
Shopping: An Integrated Model," MIS Quarterly, vol. 27, pp. 51-90,
2003.
[17] S. E. Colesca, "Increasing E-Trust: A Solution To Minimize Risk In EGovernment
Adoption," Journal Of Applied Quantitative Methods, vol.
4, pp. 31-44, 2009.
[18] S. C. Srivastava and T. S. H. Teo, "Citizen Trust Development for EGovernment
Adoption: Case of Singapore," in “Proocedings of Pacific
Asia Conference on Information Systems, 2005, pp. 721-724.
[19] S. Colesca, "The main factors of on-line trust," Economia. Seria
Management, vol. 10, pp. 27-37, 2007.
[20] S. Marche and J. D. McNiven, "E-Government and E-Governance: The
Future Isn't What It Used To Be," Canadian Journal of Administrative
Sciences / Revue Canadienne des Sciences de l'Administration, vol. 20,
pp. 74-86, 2003.
[21] H. Margetts, "E-Government in Britain—A Decade On," Parliamentary
Affairs, vol. 59, pp. 250-265, 2006.
[22] V. Venkatesh, M. G. Morris, B. D. Gordon, and F. D. Davis, "User
Acceptance of Information Technology: Toward a Unified View," MIS
Quarterly, vol. 27, pp. 425-478, 2003.
[23] M. Alshehri, S. Drew, and O. Alfarraj, "A Comprehensive Analysis of
E-government services adoption in Saudi Arabia: Obstacles and
Challenges," International Journal of Advanced Computer Science and
Applications, vol. 3, pp. 1-6, 2012.
[24] F. D. Davis, "Perceived Usefulness, Perceived Ease of Use, and User
Acceptance of Information Technology," MIS Quarterly, vol. 13, pp.
319-340, 1989.
[25] E. M. Rogers, Diffusion of innovations, 4th ed. New York: Free Press,
1995.
[26] F. Belanger, J. S. Hiller, and W. J. Smith, "Trustworthiness in electronic
commerce: the role of privacy, security, and site attributes," The Journal
of Strategic Information Systems, vol. 11, pp. 245-270, 2002.
[27] M. AlNuaimi, K. Shaalan, M. Alnuaimi, and K. Alnuaimi, "Barriers to
Electronic Government Citizens' Adoption: A Case of Municipal Sector
in the Emirate of Abu Dhabi," in Developments in E-systems
Engineering (DeSE), 2011, 2011, pp. 398-403.
[28] M. Rehman and V. Esichaikul, "Factors influencing the adoption of egovernment
in Pakistan," in E -Business and E -Government (ICEE),
2011 International Conference on, 2011, pp. 1-4.
[29] P. Runeson and M. Höst, "Guidelines for conducting and reporting case
study research in software engineering," Empirical Software
Engineering, vol. 14, pp. 131-164, 2009.
[30] R. N. Bolton and J. H. Drew, "A Multistage Model of Customers'
Assessments of Service Quality and Value," Journal of Consumer
Research, vol. 17, pp. 375-384, 1991.
[31] C. Liu and K. P. Arnett, "Exploring the factors associated with Web site
success in the context of electronic commerce," Information &
Management, vol. 38, pp. 23-33, 2000.
[32] A. Trentin, E. Perin, and C. Forza, "Overcoming the customizationresponsiveness
squeeze by using product configurators: Beyond
anecdotal evidence," Computers in Industry, vol. 62, pp. 260-268, 2011.
[33] Y.-K. Lin and P.-C. Chang, "Evaluation of system reliability for a cloud
computing system with imperfect nodes," Systems Engineering, vol. 15,
pp. 83-94, 2012.
[34] T. Walkowiak, "Web Systems Availability Analysis By Monte-Carlo
Simulation," Computer Modelling and New Technologies, vol. 15, pp.
37-48, 2011.
[35] V. McKinney and K. Yoon, "The measurement of web-customer
satisfaction: An expectation and disconfirmation approach," Information
Systems Research, vol. 13, pp. 296-315, 2002.
[36] G.-W. Bock, J. Lee, H.-H. Kuan, and J.-H. Kim, "The progression of
online trust in the multi-channel retailer context and the role of product
uncertainty," Decision Support Systems, vol. 53, pp. 97-107, 2012.
[37] I. J. Cole and A. Kelsey, "Computer and information literacy in postqualifying
education," Nurse Education in Practice, vol. 4, pp. 190-199,
2004.
[38] S. AlAwadhi and A. Morris, "Factors Influencing the Adoption of Egovernment
Services," Journal of Software, vol. 4, pp. 584-590, 2009.
[39] C. Akkaya, P. Wolf, and H. Krcmar, "Factors Influencing Citizen
Adoption of E-Government Services: A Cross-Cultural Comparison
(Research in Progress)," in System Science (HICSS), 2012 45th Hawaii
International Conference on, 2012, pp. 2531-2540.
[40] M. Ali, V. Weerakkody, and R. El-Haddadeh, "The Impact of National
Culture on E-Government Implementation: A Comparison Case Study.,"
in Proceedings of the Fifteenth Americas Conference on Information
Systems., San Francisco, California, 2009, pp. 1-13.
[41] P. Dourish and V. Bellotti, "Awareness and coordination in shared
workspaces," presented at the Proceedings of the 1992 ACM conference
on Computer-supported cooperative work, Toronto, Ontario, Canada,
1992.
[42] P. M. A. Baker and C. Bellordre, "Adoption of information and
communication technologies: key policy issues, barriers and
opportunities for people with disabilities," in System Sciences, 2004.
Proceedings of the 37th Annual Hawaii International Conference on,
2004, p. 10 pp.
[43] A. Kaminski, "Computer Integrated Enterprise In The Mrp/Erp Software
Implementation," foundations of management, vol. 4, p. 25, 2010.
[44] V. Kumar, B. Mukerji, I. Butt, and A. Persaud, "Factors for successful egovernment
adoption: a conceptual framework," Electronic Journal of e-
Government, vol. 5, pp. 63-76, 2007.
[45] S. M. Pi, H. L. Liao, and H. M. Chen, "Factors That Affect Consumers’
Trust and Continuous Adoption of Online Financial Services,"
International Journal of Business and Management, vol. 7, pp. 108-119,
2012.
[46] A. Abanumy, A. Al-Badi, and P. Mayhew, "e-Government Website
accessibility: in-depth evaluation of Saudi Arabia and Oman," The
Electronic Journal of e-Government, vol. 3, pp. 99-106, 2005.
[47] J. P. Gant and D. B. Gant, "Web portal functionality and State
government E-service," in System Sciences, 2002. HICSS. Proceedings
of the 35th Annual Hawaii International Conference on, 2002, pp. 1627-
1636.
[48] J. Nielsen, "Usability 101: Introduction to usability," Jakob Nielse's
Alertbox, August 25 2003.
[49] M. K. Alomari, P. Woods, and K. Sandhu, "Predictors for E-government
Adoption in Jordan: Deployment of an Empirical Evaluation Based on a
Citizen-centric Approach," Information Technology & People, vol. 25,
pp. 4-4, 2012.
[50] D. Berdykhanova, A. Dehghantanha, and K. Hariraj, "Trust challenges
and issues of e-government: E-tax prospective," in Information
Technology (ITSim), 2010 International Symposium in, 2010, pp. 1015-
1019.
[51] K. C. Ramnath and A. P. Paul, "Perceived information security, financial
liability and consumer trust in electronic commerce transactions,"
Logistics Information Management, vol. 15, pp. 358-368, 2002.
[52] C. Yu-Shan and C. Ching-Hsun, "Enhance green purchase intentions:
The roles of green perceived value, green perceived risk, and green
trust," Management Decision, vol. 50, pp. 502-520, 2012.
[53] F. Bélanger and L. Carter, "Trust and risk in e-government adoption,"
The Journal of Strategic Information Systems, vol. 17, pp. 165-176,
2008.
[54] D. H. McKnight, V. Choudhury, and C. Kacmar, "Developing and
Validating Trust Measures for e-Commerce: An Integrative Typology,"
Information Systems Research, vol. 13, pp. 334-359, 2002.
[55] S. P. Shapiro, "The social control of impersonal trust," American journal
of Sociology, pp. 623-658, 1987.
[56] A. Field, Discovering statistics using SPSS: Sage Publications Limited,
2009.
[57] M. N. K. Saunders, P. Lewis, and A. Thornhill, Research methods for
business students, 5TH ed.: Pearson, 2009.</p>
@article{"International Journal of Business, Human and Social Sciences:60774", author = "Sulaiman A. Alateyah and Richard M Crowder and Gary B Wills", title = "Identified Factors Affecting the Citizen’s Intention to Adopt E-government in Saudi Arabia", abstract = "This paper discusses E-government, in particular the
challenges that face adoption in Saudi Arabia. E-government can be
defined based on an existing set of requirements. In this research we
define E-government as a matrix of stakeholders: governments to
governments, governments to business and governments to citizens,
using information and communications technology to deliver and
consume services. E-government has been implemented for a
considerable time in developed countries. However, E-government
services still face many challenges in their implementation and
general adoption in many countries including Saudi Arabia. It has
been noted that the introduction of E-government is a major
challenge facing the government of Saudi Arabia, due to possible
concerns raised by its citizens. In addition, the literature review and
the discussion identify the influential factors that affect the citizens’
intention to adopt E-government services in Saudi Arabia.
Consequently, these factors have been defined and categorized
followed by an exploratory study to examine the importance of these
factors. Therefore, this research has identified factors that determine
if the citizen will adopt E-government services and thereby aiding
governments in accessing what is required to increase adoption.
", keywords = "E-government, adoption, factors, G2C, intention,
citizens’ intention, influential factors.", volume = "7", number = "8", pages = "2345-9", }
